[Stealing a post of mine from elsewhere to get the top spot on this thread through forum wizardry]
Hi all - apologies for taking so long to post on the forums, but as a few users have mentioned, we are in a bit of a ticket backlog.
There are some Subscription issues that the team are working on resolving - As this is linked to a billing system, changes need to be thoroughly tested and QA'd prior to just hitting a release to production change, to ensure that we don't add more problems, which takes time.
Current Impacts:
FIXED! Not being able to get to the Manage Sub page and seeing an error stating: Application error: a client-side exception has occurred (see the browser console for more information).
FIXED! Renewal Payment failed (due to expired card or similar) and getting stuck on the Could Not Collect Payment page and thus not being able to update payment (usually with the Sub showing as Past Due but a future end date when the next Renewal would take place)
On the Manage Subscription page - the Change Payment Method widget not being able to load data. (Support can assist to resolve this manually until the team resolve this)
We have the team working on the root issues (as always, no ETA), but depending on the issue we can take a look and resolve depending on what issue you are facing - please raise a Support Ticket (http://dndbeyond.link/SubmitTicket) and ensure you are including your username and marking as Subscription Help > Renewal Issues (for the category).
Can I please stress - do not try to resolve yourself, don't try to cancel multiple times, or start a sub via the app. Doing this can make the underlying issue harder for us to resolve. I understand it is frustrating, but when it comes to Billing related issues if they are not resolved exactly the correct way, it can cause further issues down the road.
The Support team is working as quickly as we can and trying to claw back the wait time. Please do not raise multiple tickets - if you have a ticket number, we will get to it as soon as we can.
Consider submitting a support ticket. They're more likely to be able to help you there, and can go ahead and swap your tiers over. It may take a few days for them to respond, but that's your best bet.
I have seen that the website has updated the subscription page. I have been on Master Tier sub for a few years now. However, I went to check my renew date, I keep getting this error.
Application error: a client-side exception has occurred (see the browser console for more information).
I'm trying to cancel my subscription so I can update my payment information, since I read on here that's the only way to update your payment info(really top notch feature, 10/10), but it doesn't cancel, it just keeps cycling like it's trying to put my cancelation request through, but it never actually does it. Why is this such a difficult thing?
There's been a recent bug with user subscription management. Most of us can't even make it to the subscription management page without getting an Application Error page.
(Apparently they just recently updated the subscription payment system so that we will be able to update payment info ourselves in the future, but only for new subs going forward, which is why we still need to cancel and resub. The revamp might've also led to the current bugs. Fingers crossed they get it worked out soon!)
Rollback Post to RevisionRollBack
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Yep. I'm also affected by this "bug". I was planning on sending in a ticket to Customer Support first thing tomorrow morning. They might know the right place to apply the percussive maintenance to the billing server.
I am also unable to get to the subscription page. I think I have a couple of months left on mine. I wonder what happens to the characters created past the free account number if a sub is cancelled.
Rollback Post to RevisionRollBack
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[Stealing a post of mine from elsewhere to get the top spot on this thread through forum wizardry]
Hi all - apologies for taking so long to post on the forums, but as a few users have mentioned, we are in a bit of a ticket backlog.
There are some Subscription issues that the team are working on resolving - As this is linked to a billing system, changes need to be thoroughly tested and QA'd prior to just hitting a release to production change, to ensure that we don't add more problems, which takes time.
Current Impacts:
Not being able to get to the Manage Sub page and seeing an error stating: Application error: a client-side exception has occurred (see the browser console for more information).Renewal Payment failed (due to expired card or similar) and getting stuck on the Could Not Collect Payment page and thus not being able to update payment (usually with the Sub showing as Past Due but a future end date when the next Renewal would take place)We have the team working on the root issues (as always, no ETA), but depending on the issue we can take a look and resolve depending on what issue you are facing - please raise a Support Ticket (http://dndbeyond.link/SubmitTicket) and ensure you are including your username and marking as Subscription Help > Renewal Issues (for the category).
Can I please stress - do not try to resolve yourself, don't try to cancel multiple times, or start a sub via the app. Doing this can make the underlying issue harder for us to resolve. I understand it is frustrating, but when it comes to Billing related issues if they are not resolved exactly the correct way, it can cause further issues down the road.
The Support team is working as quickly as we can and trying to claw back the wait time. Please do not raise multiple tickets - if you have a ticket number, we will get to it as soon as we can.
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Can you explain how im supposed to pay it now though because if I can pay for it I will but do I like qttach another card somehow
Make sure you have money on the account being charged, and then wait a few days for it to automatically try again.
unless the system changed in the past two and a bit years
Hey there, I'm trying to upgrade my subscription but I keep running into this error message:
Application error: a client-side exception has occurred (see the browser console for more information).
Please advise :)
Similar boat.
Bump
Consider submitting a support ticket. They're more likely to be able to help you there, and can go ahead and swap your tiers over. It may take a few days for them to respond, but that's your best bet.
Ah thanks! will do.
I have seen that the website has updated the subscription page. I have been on Master Tier sub for a few years now. However, I went to check my renew date, I keep getting this error.
Application error: a client-side exception has occurred (see the browser console for more information).
Just making sure Im not the only one.
I too got this error when I hit the Manage Subscription button while within my Account->Marketplace.
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Same error here too
I've noted this error myself. Hope they fix it well before end of month, I need to resub with new payment info...
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
What's going on with this??
I'm trying to change my subscription level before my subscription renews and charges my CC.
I have a few weeks until my renewal date, but if you're in more of a hurry I suggest you file a support ticket.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
I'm trying to cancel my subscription so I can update my payment information, since I read on here that's the only way to update your payment info(really top notch feature, 10/10), but it doesn't cancel, it just keeps cycling like it's trying to put my cancelation request through, but it never actually does it. Why is this such a difficult thing?
There's been a recent bug with user subscription management. Most of us can't even make it to the subscription management page without getting an Application Error page.
I suggest you file a support ticket if you need this done soon.
(Apparently they just recently updated the subscription payment system so that we will be able to update payment info ourselves in the future, but only for new subs going forward, which is why we still need to cancel and resub. The revamp might've also led to the current bugs. Fingers crossed they get it worked out soon!)
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
I got an email saying that I had ended my subscription, and when I tried to restart it, it said I couldn't.
Has anybody else gotten this bug today?
There's been some sort of problem with Manage Subscriptions lately. Many of us can't even get to the page.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Yep. I'm also affected by this "bug". I was planning on sending in a ticket to Customer Support first thing tomorrow morning. They might know the right place to apply the percussive maintenance to the billing server.
I am also unable to get to the subscription page. I think I have a couple of months left on mine. I wonder what happens to the characters created past the free account number if a sub is cancelled.