I have an old encounter that I tried to delete. It says it deletes it, but it stays in the encounter list. Furthermore, when I click on the encounter, it opens a blank "Untitled Encounter" that perpetually "loads" with the beholder behind the dm screen animation. I can successfully create, run, and delete OTHER encounters. This one seems broken.
Anyone encounter this problem before (pun intended)?
Make sure the campaign it is connected to has a name
make sure all the characters in said campaign are completed (I.e. you can see their sheets)
if you still can’t delete, you will need to file a support ticket and ask them to delete it. There was an old bug, that has since been fixed, that caused this problem sometimes, and effected encounters could only be deleted by support. (See my signature for a link to the support request process)
i recommend that you include a link to the following threads (https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/116577-cant-delete-encounter-info-to-resolve-in-thread) in your request. I know there has been turn over in the support staff, and it’s possible those there now aren’t familiar with this issue. (For reference, at the time of the discovery of the bug, Sorce, who is the OP of the thread I referenced, was a member of the support staff. Since then, Sorce’s avatar color has changed from red (staff) to orange (moderator) so I presume Sorce is no longer on the support staff.)
This happened to me the other day also. Went back today and I could delete it. So there's some bug in the system but not sure how to replicate it.
I didn't have to restart/resume the encounter or anything like that. Just went to an old encounter that was mid-progress and hit delete. Didn't work a couple days ago. Worked just now.
I have an old encounter that I tried to delete. It says it deletes it, but it stays in the encounter list. Furthermore, when I click on the encounter, it opens a blank "Untitled Encounter" that perpetually "loads" with the beholder behind the dm screen animation. I can successfully create, run, and delete OTHER encounters. This one seems broken.
Anyone encounter this problem before (pun intended)?
Make sure the campaign it is connected to has a name
make sure all the characters in said campaign are completed (I.e. you can see their sheets)
if you still can’t delete, you will need to file a support ticket and ask them to delete it. There was an old bug, that has since been fixed, that caused this problem sometimes, and effected encounters could only be deleted by support. (See my signature for a link to the support request process)
i recommend that you include a link to the following threads (https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/116577-cant-delete-encounter-info-to-resolve-in-thread) in your request. I know there has been turn over in the support staff, and it’s possible those there now aren’t familiar with this issue. (For reference, at the time of the discovery of the bug, Sorce, who is the OP of the thread I referenced, was a member of the support staff. Since then, Sorce’s avatar color has changed from red (staff) to orange (moderator) so I presume Sorce is no longer on the support staff.)
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
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I have this exact same problem and have submitted a ticket but still have not had any resolution.
This happened to me the other day also. Went back today and I could delete it. So there's some bug in the system but not sure how to replicate it.
I didn't have to restart/resume the encounter or anything like that. Just went to an old encounter that was mid-progress and hit delete. Didn't work a couple days ago. Worked just now.
Thanks for all the info, I've opened a ticket. We'll see how it goes.