I just bought the Monsters of the Multiverse but when I creating the character, there is no Farie or other race that come with it to be pick and no source option from Monsters of the Multiverse. Is it normal or am I getting a bug?
Your entitlements data is in sync! You should have nothing to worry about, but contact our Support Team if you're having problems accessing your purchased content.
Sorry for the late reply, I purchased on both platforms since I bought on the site and it couldn't work as it should be and now, I contacted the support for refunding the site's purchase. Hope they would refund my request soon.
My account is already in sync but it didn't work out as it should be, so I bought in the application for it to work out. However, I requested for refund for onsite purchase already but they didn't read it yet or maybe I got ignored somehow.
I just bought the Monsters of the Multiverse but when I creating the character, there is no Farie or other race that come with it to be pick and no source option from Monsters of the Multiverse. Is it normal or am I getting a bug?
Check if your entitlements are in sync.
https://www.dndbeyond.com/account/licenses
You should hopefully see the following.
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Did you purchase from the site or through the app? Are you using the character builder on the site or the app?
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
Sorry for the late reply, I purchased on both platforms since I bought on the site and it couldn't work as it should be and now, I contacted the support for refunding the site's purchase. Hope they would refund my request soon.
My account is already in sync but it didn't work out as it should be, so I bought in the application for it to work out. However, I requested for refund for onsite purchase already but they didn't read it yet or maybe I got ignored somehow.
Purchases can take a while to push, and the app doesn’t sync in real time, only once overnight I believe.
Support ticket times run approximately 3 weeks on average, and with the current state of things I expect even longer now. Be patient.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting