I still haven't heard back from support in 13 days. It would seem preordering for a digital book was a mistake. I would not recommend. I would not do it again.
Is the book even out yet? Has anyone actually received it? I’m beginning to wonder if it was delayed and they just haven’t said anything. We never did get a firm date…
It's not. I got mine ages ago. There seem to be a large number of people who did not get the email for some reason. The email that went out had the link to the art book and the preorder dice.
Have you checked your spam folder for the email associated with this account? The subject will be 'Your 2024 Core Rulebook Bundle bonuses are here!'
Mine was sent on September 3rd, if that helps at all.
I seem to have gotten the dice applied to my account at some point, but I've never received an email with a link to the book. So the preorder bonuses have half worked for me?
Ok, I assume if I have access to the book it should just let me open it at the link, otherwise I would assume I'd be redirected to buy it as if I didn't own the book. How do we get a mod's attention?
Ok, I assume if I have access to the book it should just let me open it at the link, otherwise I would assume I'd be redirected to buy it as if I didn't own the book. How do we get a mod's attention?
There is no way to tag them into the thread, so you'll have to PM them and ask them to appear. The most active mods on the forum are Davyd and Sillvva. They can talk to staff if they need to as well. If they pop in to say it is all good to post, I'll throw it up for you.
Moderators can't help with support tickets or most purchase-related issues. Customer support has a high volume of tickets right now so it may take a while for them to respond.
I have posted the question to the team. Will see what answers I can get.
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Thank you, hope you hear back something soon. What I'm hoping happened is that it went to my spam folder and got auto deleted after a few days. If that's the case then hopefully the emails can just be resent, and I can keep an eye out in case it ends up there again.
The first round of distribution went out on 9/3, and it is sent out every Thursday thereafter. The art book is associated with the Core Bundle perks. The user needs to have ordered the PHB, DMG, and MM in order to be eligible for the book.
What they've told me is that it sounds like those of you here are eligible and should have been picked up by the query.
I don't know about an email, but I would check your spam folder as well as ensure your entitlements are synced.
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Thanks. Sillvva. I checked my emails and I definitely didn't get it. I checked my entitlements and there was a message reading that they were not in sync so I clicked the button to sync them...I guess I'll see if I get an email this Thursday with the reward.
Appreciate the response Sillvva, thank you. My entitlements are synced, and I can see the PHB preorder bonuses at the bottom, but no Dragon book listed.
I also double checked my spam folder, but there's nothing in there. It may have been in there, and gotten auto deleted after a few days, which would really stink. Is is possible for the email to get sent out again? Or is there an alternative way other than email?
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When will I receive the Dragons of D&D Digital Art Book?
I put in a support ticket (#4067795) and they have not been helpful. I also have not heard back from them in 10 days.
I have checked my email and spam and there is no email with the digital art book.
Captains Log 09/19/2024
I still haven't heard back from support in 13 days. It would seem preordering for a digital book was a mistake. I would not recommend. I would not do it again.
It better not be locked to Sigil.
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
17 days and still no response from support. Let's see if we can get to 30!
21 days later I cling to the hope of my support ticket among this cold sea of silence.
Right there with you. I'm on day 23!
I created a ticket 13 days ago and still have heard nothing.
Is the book even out yet? Has anyone actually received it? I’m beginning to wonder if it was delayed and they just haven’t said anything. We never did get a firm date…
It's not. I got mine ages ago. There seem to be a large number of people who did not get the email for some reason. The email that went out had the link to the art book and the preorder dice.
Have you checked your spam folder for the email associated with this account? The subject will be 'Your 2024 Core Rulebook Bundle bonuses are here!'
Mine was sent on September 3rd, if that helps at all.
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I seem to have gotten the dice applied to my account at some point, but I've never received an email with a link to the book. So the preorder bonuses have half worked for me?
What is the link in D&D Beyond for you Erik_Soong?
For instance, for me Fizbans is https://www.dndbeyond.com/sources/dnd/ftod in the address bar.
I figure if my account should have access to it since I did preorder, if I get the address I should be able to access it that way at least.
Yeah, I didn't get that email. I don't know if Gmail blocked it.
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
I don't think I am allowed to share that but if a mod or staff member gives a thumbs up, I'll post it.
DM mostly, Player occasionally | Session 0 form | He/Him/They/Them
EXTENDED SIGNATURE!
Doctor/Published Scholar/Science and Healthcare Advocate/Critter/Trekkie/Gandalf with a Glock
Try DDB free: Free Rules (2024), premade PCs, adventures, one shots, encounters, SC, homebrew, more
Answers: physical books, purchases, and subbing.
Check out my life-changing
Ok, I assume if I have access to the book it should just let me open it at the link, otherwise I would assume I'd be redirected to buy it as if I didn't own the book. How do we get a mod's attention?
There is no way to tag them into the thread, so you'll have to PM them and ask them to appear. The most active mods on the forum are Davyd and Sillvva. They can talk to staff if they need to as well. If they pop in to say it is all good to post, I'll throw it up for you.
DM mostly, Player occasionally | Session 0 form | He/Him/They/Them
EXTENDED SIGNATURE!
Doctor/Published Scholar/Science and Healthcare Advocate/Critter/Trekkie/Gandalf with a Glock
Try DDB free: Free Rules (2024), premade PCs, adventures, one shots, encounters, SC, homebrew, more
Answers: physical books, purchases, and subbing.
Check out my life-changing
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ModeratorModerators can't help with support tickets or most purchase-related issues. Customer support has a high volume of tickets right now so it may take a while for them to respond.
I have posted the question to the team. Will see what answers I can get.
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Thank you, hope you hear back something soon. What I'm hoping happened is that it went to my spam folder and got auto deleted after a few days. If that's the case then hopefully the emails can just be resent, and I can keep an eye out in case it ends up there again.
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ModeratorI got a response:
What they've told me is that it sounds like those of you here are eligible and should have been picked up by the query.
I don't know about an email, but I would check your spam folder as well as ensure your entitlements are synced.
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Thanks. Sillvva. I checked my emails and I definitely didn't get it. I checked my entitlements and there was a message reading that they were not in sync so I clicked the button to sync them...I guess I'll see if I get an email this Thursday with the reward.
Appreciate the response Sillvva, thank you. My entitlements are synced, and I can see the PHB preorder bonuses at the bottom, but no Dragon book listed.
I also double checked my spam folder, but there's nothing in there. It may have been in there, and gotten auto deleted after a few days, which would really stink. Is is possible for the email to get sent out again? Or is there an alternative way other than email?