Wednesday I bought Everton rising from last war using the mobile app and didn't get the book added to my library. The payment went through according to my bank account but when I open the app it shows that I can buy it again. After trying to pay for it I get an error already bought message.
Hover over your profile in the top right of the screen - Account - 'Marketplace' tab - Account Entitlements - There should be an option to sync if your account has not synced your purchases yet.
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#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
Make sure you did not accidentally make two accounts, as that is a common problem. Some people login to Beyond with a secondary device but either used Twitch or a different email and basically created a second account without realizing it.
If you haven't already, try checking in your Account Marketplace page for whether your entitlements data is in sync; right at the top of the page you should see whether this is the case, and also will see a button to fix it if they are out of sync.
You will also be able to view your order transaction history (to see whether the purchase is on your account), as well as below that your current product licenses. If you don't see the item(s) you've purchased, but your payment method has been charged, check whether you haven't accidentally logged in to a separate account — this can happen if you use a log-in method that hasn't previously been linked to your account. Keep in mind that if someone's account was created prior to April 2019, it had to use Twitch (at least at some point).
Did you purchase the $20 “Compendium Only” copy or the $30 “Full Version?” The Compendium is read-only, the Full Version is what unlocks the interactive digital tools. If you did only purchase the Compendium, you will only need to pay the $10 difference for the full version.
Wednesday I bought Everton rising from last war using the mobile app and didn't get the book added to my library. The payment went through according to my bank account but when I open the app it shows that I can buy it again. After trying to pay for it I get an error already bought message.
I also opened a ticket but no response.
The ticket number was #1078256
Have you checked your entitlements are in sync?
Hover over your profile in the top right of the screen - Account - 'Marketplace' tab - Account Entitlements - There should be an option to sync if your account has not synced your purchases yet.
#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
It shows everything is in sync, but I don't have the book.
Checked also my email and I got the Google mail confirming payment.
Make sure you did not accidentally make two accounts, as that is a common problem. Some people login to Beyond with a secondary device but either used Twitch or a different email and basically created a second account without realizing it.
Check Licenses and Resync Entitlements: < https://www.dndbeyond.com/account/licenses >
Running the Game by Matt Colville; Introduction: < https://www.youtube.com/watch?v=e-YZvLUXcR8 >
D&D with High School Students by Bill Allen; Season 1 Episode 1: < https://www.youtube.com/watch?v=52NJTUDokyk&t >
Nope I use my Google account only to log in.
Can you see the purchase if you log onto dndbeyond using a web browser?
No it's not there for some reason.
I’m having the same issue
I resolved mine by making a claim at google. They returned me the money and i could buy the damn thing again.
Dang. I keep hoping that it was just me doing something wrong.
Ok I’ve exhausted everything I can think of. Can you advise me on how to proceed?
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AlumniIf you haven't already, try checking in your Account Marketplace page for whether your entitlements data is in sync; right at the top of the page you should see whether this is the case, and also will see a button to fix it if they are out of sync.
You will also be able to view your order transaction history (to see whether the purchase is on your account), as well as below that your current product licenses. If you don't see the item(s) you've purchased, but your payment method has been charged, check whether you haven't accidentally logged in to a separate account — this can happen if you use a log-in method that hasn't previously been linked to your account. Keep in mind that if someone's account was created prior to April 2019, it had to use Twitch (at least at some point).
Data is in sync, the transaction is there, and the book is listed as purchased. Thank you for the help. I think I'll contact support.
Did you purchase the $20 “Compendium Only” copy or the $30 “Full Version?” The Compendium is read-only, the Full Version is what unlocks the interactive digital tools. If you did only purchase the Compendium, you will only need to pay the $10 difference for the full version.
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DDB Buyers' Guide
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I bought the full version.
I actually just solved the problem, and feel kinda dumb. I just had to go to the character's edit page and enable Eberron content.