All notes on all custom items have been erased. !!!
I am assuming this happened with the recent change to the Inventory system to make custom items moveable between containers. This is yet another mess-up, resulting in the erasure of data. This is so not okay! It's not the first time. So much info was deleted with the initial rollout. Then all or most of it was rolled-back. And now it's happened again! (It may have been deleted weeks ago, and I only just noticed.) Does DDB use a PTR or not?!?!
I can not trust my character sheet to be the way it was when I left it!! Do you understand how that fundamentally breaks the entire use of the service?! No matter what else happens, that is the one thing that should never occur! Some of those notes have item-critical information. It could be on 5-10 characters, at least. I have no way to manually recover all that.
I would prefer not to post that to a public forum. The character sheet I'm looking at most closely is private. I am checking all of my characters. All custom items have blank "Notes" fields. I can not be certain which ones were blank before, and which had text.
I would prefer not to post that to a public forum. The character sheet I'm looking at most closely is private. I am checking all of my characters. All custom items have blank "Notes" fields. I can not be certain which ones were blank before, and which had text.
If the character is set to private then the only people who will be able to view it through the URL are you, your DM, and the Mods/Staff from which you need help. (Not even the other players in the campaign will be able to see it.)
Character Sheet. Inventory. All Custom Items.
Customize > "Notes".
All notes on all custom items have been erased. !!!
I am assuming this happened with the recent change to the Inventory system to make custom items moveable between containers. This is yet another mess-up, resulting in the erasure of data. This is so not okay! It's not the first time. So much info was deleted with the initial rollout. Then all or most of it was rolled-back. And now it's happened again! (It may have been deleted weeks ago, and I only just noticed.) Does DDB use a PTR or not?!?!
I can not trust my character sheet to be the way it was when I left it!! Do you understand how that fundamentally breaks the entire use of the service?! No matter what else happens, that is the one thing that should never occur!
Some of those notes have item-critical information. It could be on 5-10 characters, at least. I have no way to manually recover all that.
Post the url to the affected character sheet so the staff can take a look.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
I would prefer not to post that to a public forum.
The character sheet I'm looking at most closely is private.
I am checking all of my characters. All custom items have blank "Notes" fields. I can not be certain which ones were blank before, and which had text.
You'd need to either PM one of the mods, or else open a support ticket.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
If the character is set to private then the only people who will be able to view it through the URL are you, your DM, and the Mods/Staff from which you need help. (Not even the other players in the campaign will be able to see it.)
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
How does one private message a moderator? Would it be better to do that or to open a support ticket?
I had assumed that this was an issue that affected all characters on all accounts. Is it not?
You can submit a customer service ticket here
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Not since the initial rollout of the containers integration.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting