I have had an issue for the past couple of days where all of my characters' portraits have been replaced with just a solid black square, and some of the backgrounds on my character sheets are now solid white. Every time I try to upload a picture for my portrait, it appears to be successful, and then nothing changes. My portraits are still solid black and I don't know how to fix this :/
Thanks for the suggestion. Deleted Chrome cookies and logged out an in to DNDB but still getting the same issues, but still only for some customer portraits.
Thanks for the suggestion. Deleted Chrome cookies and logged out an in to DNDB but still getting the same issues, but still only for some customer portraits.
Can you link one of your characters experiencing the issue?
It is so wierd as now clicking through to some characters I am seeing the image on their page but not in the " My characters" which is different to what was happening this morning
This one for example does not show on character page or in their sheet
It is so wierd as now clicking through to some characters I am seeing the image on their page but not in the " My characters" which is different to what was happening this morning
This one for example does not show on character page or in their sheet
BTW, had been using the right click function to clear cookies after hitting F12 and this made no difference, used the below technique:
Delete specific cookies
On your computer, open Chrome .
At the top right, click More Settings .
Click Privacy and security. Cookies and other site data.
Click See all site data and permissions.
At the top right, search for the website's name.
To the right of the site, click Remove .
To confirm, click Clear.
And hey presto, images reappeared
I had some portrait images missing but not all. I tried this and it removed all portrait images except one. They just don't load even when doing CTRL F5 or deleting all dnd beyond cookies and cache.
Have you checked the usual culprits like extensions and VPNs?
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Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond. Need help with Homebrew? Check out ✨ thisFAQ/Guide thread ✨ by IamSposta.
We (of the Portraits Not Loading thread) have deduced that the 'ratings' cookie (which stores stuff like your forum upvotes and is largely unnecessary as it's all stored serverside) can become ludicrously large and prevent dndbeyond completely responding to requests.
You can delete the individual cookie or block it (with an extension like editThisCookie), though I found I needed to purge all my cookies recently (with the awkwardness that entails) so it's plausible there may be other cookies causing this same issue, ideally dndbeyond should put some kind of cap on the cookie length they store. But until then (and we've been waiting 10 months), you can try just deleting any really big cookies.
I appreciate robvil's method for individual cookie deletion, I did not know you could do that!
With the backgrounds, incase anyone has this issue (as I just did) it seems coming out the campaign (with the content sharing) and then going back into it, worked.
eg:
1) Copy the campaign link.
2) Remove character from campaign.
3) Use the link to add the character back into the campaign.
Worked for me, went from 10 backgrounds to 40! :)
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I have had an issue for the past couple of days where all of my characters' portraits have been replaced with just a solid black square, and some of the backgrounds on my character sheets are now solid white. Every time I try to upload a picture for my portrait, it appears to be successful, and then nothing changes. My portraits are still solid black and I don't know how to fix this :/
Couple of posts about this -
Mostly appears to be a cache issue. Clear the cache and all of that.
Because if you link your character (for others) - I've been able to see their avatar and even link to it. So it's there.
Here's some other recent threads -
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/137207-d-d-beyond-not-loading-images
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/137307-cant-view-characters
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/108539-portraits-not-loading
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/137380-character-sheet-portraits-turning-black
Check out my publication on DMs Guild: https://www.dmsguild.com/browse.php?author=Tawmis%20Logue
Check out my comedy web series - Neverending Nights: https://www.youtube.com/watch?v=8Wr4-u9-zw0&list=PLbRG7dzFI-u3EJd0usasgDrrFO3mZ1lOZ
Need a character story/background written up? I do it for free (but also take donations!) - https://forums.giantitp.com/showthread.php?591882-Need-a-character-background-written-up
Cache clearing worked for some portraits but not all. Odd.
It might work better to try logging out of DDB and back in, in this case.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Thanks for the suggestion. Deleted Chrome cookies and logged out an in to DNDB but still getting the same issues, but still only for some customer portraits.
Can you link one of your characters experiencing the issue?
Check out my publication on DMs Guild: https://www.dmsguild.com/browse.php?author=Tawmis%20Logue
Check out my comedy web series - Neverending Nights: https://www.youtube.com/watch?v=8Wr4-u9-zw0&list=PLbRG7dzFI-u3EJd0usasgDrrFO3mZ1lOZ
Need a character story/background written up? I do it for free (but also take donations!) - https://forums.giantitp.com/showthread.php?591882-Need-a-character-background-written-up
It is so wierd as now clicking through to some characters I am seeing the image on their page but not in the " My characters" which is different to what was happening this morning
This one for example does not show on character page or in their sheet
https://www.dndbeyond.com/characters/65942410
But this one is not chowing on charcaters but when you click through it works:
https://www.dndbeyond.com/characters/52677665
I can see the first character avatar - pirate looking guy...
https://www.dndbeyond.com/avatars/24876/8/1581111423-65942410.jpeg
So it's definitely there. Have you already tried cache, different browser (just to see if it replicates)?
Check out my publication on DMs Guild: https://www.dmsguild.com/browse.php?author=Tawmis%20Logue
Check out my comedy web series - Neverending Nights: https://www.youtube.com/watch?v=8Wr4-u9-zw0&list=PLbRG7dzFI-u3EJd0usasgDrrFO3mZ1lOZ
Need a character story/background written up? I do it for free (but also take donations!) - https://forums.giantitp.com/showthread.php?591882-Need-a-character-background-written-up
Other pcs work fine. Edge works fine on the computer where Chrome doesn't work.
BTW, had been using the right click function to clear cookies after hitting F12 and this made no difference, used the below technique:
And hey presto, images reappeared
I had some portrait images missing but not all. I tried this and it removed all portrait images except one. They just don't load even when doing CTRL F5 or deleting all dnd beyond cookies and cache.
Have you checked the usual culprits like extensions and VPNs?
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond.
Need help with Homebrew? Check out ✨ this FAQ/Guide thread ✨ by IamSposta.
We (of the Portraits Not Loading thread) have deduced that the 'ratings' cookie (which stores stuff like your forum upvotes and is largely unnecessary as it's all stored serverside) can become ludicrously large and prevent dndbeyond completely responding to requests.
You can delete the individual cookie or block it (with an extension like editThisCookie), though I found I needed to purge all my cookies recently (with the awkwardness that entails) so it's plausible there may be other cookies causing this same issue, ideally dndbeyond should put some kind of cap on the cookie length they store. But until then (and we've been waiting 10 months), you can try just deleting any really big cookies.
I appreciate robvil's method for individual cookie deletion, I did not know you could do that!
Yes, it turned out I needed to purge all cookies too soon after. Quite a pain.
With the backgrounds, incase anyone has this issue (as I just did) it seems coming out the campaign (with the content sharing) and then going back into it, worked.
eg:
1) Copy the campaign link.
2) Remove character from campaign.
3) Use the link to add the character back into the campaign.
Worked for me, went from 10 backgrounds to 40! :)