Sometimes there is a caching issue with content sharing. You can try toggling it off and back on, and/or editing the character yourself (as the DM) and seeing if you can add the item.
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I created a custom magic item for my campaign. For some reason a player (in my campaign) can't find it when looking through inventory to add it.
Monsters I made or adapted from other sources for use here.
Is the homebrew in you collection?
Is homebrew enabled on the character?
Do they have "proficient" toggled off?
Homebrew toggled on. Proficient toggled off.
Monsters I made or adapted from other sources for use here.
Just to be clear, on is red (to the right). Please see the General FAQ #s 6 & 6-B if you are still having trouble: (https://www.dndbeyond.com/forums/dungeons-dragons-discussion/homebrew-house-rules/131411-a-homebrewers-how-to-faq).
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Content Troubleshooting
Sometimes there is a caching issue with content sharing. You can try toggling it off and back on, and/or editing the character yourself (as the DM) and seeing if you can add the item.