It seems unusual to me that I have not received any sort of notice that someone is even viewing my ticket by now and makes me think there is a problem somewhere.

Does anyone know of an issue in the system or another way to raise a flag to be seen and get help?

Thanks

Support is notoriously slow and backlogged around here. What’s your dilemma? Maybe it’s something a community member can help with.

Thanks for response.  This one is finance related so community wont be able to assist.

ill continue to watch email

To make matters worse:

Happy Holidays!
Our support team is spending some well-deserved time off celebrating the holidays. During this time our response times may be higher than usual

So... Good luck getting it resolved by new years.