The customer support team responds to tickets in the order received, but if you keep submitting additional tickets, then it pushes you further down the queue.
I only have one ticket though... I keep replying and they keep sending me an automated response that says my ticket will be auto resolved if I don't reply to it.
I only have one ticket though... I keep replying and they keep sending me an automated response that says my ticket will be auto resolved if I don't reply to it.
Every reply you send them bumps you back down to the bottom of the list. Be patient. Current wait time for a response from support is 3+ weeks.
Does DNDbeyond have an official support number?
I keep asking for help regarding a messed up physical product I ordered and have gotten nothing but automated responses for a full week.
Id like to talk to a real person about my issue. Does anyone have tips?
The customer support team responds to tickets in the order received, but if you keep submitting additional tickets, then it pushes you further down the queue.
My tip: be patient
I only have one ticket though... I keep replying and they keep sending me an automated response that says my ticket will be auto resolved if I don't reply to it.
Every reply you send them bumps you back down to the bottom of the list. Be patient. Current wait time for a response from support is 3+ weeks.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
If I don't reply the automated email says the ticket will be automatically closed...
Yes, reply now that they have told you to.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting