Trying to preorder Ravenloft but no matter what credit card I try I get an error message.
I've tried 3 different cards. Same deal. I contacted the banks and they say they haven't declined any transactions, so this issue is definitely on the DnDBeyond side.
One of the cards I tried is the same card that my Master Tier subscription billing comes from, and somehow the site charges that monthly with zero issue. What's going on?
Same here. Trying to purchase digital book ( Tasha's ) and although all my info is correct and I have funds payment is "canceled" on the last step and the message "There was a problem processing your payment. Please verify your payment information and try again." pops up. All my info is correct and I believe its an ongoing issue that its still not resolved. Ive tried to add payment method but also produces an "ERROR" message. There are multiple threads with people having the same issue.
Yes i am not from the US.
Yes I've changed browsers and devices to try and make the purchase. Didn't work
Yes subscription purchases go through. Monthly billing too
The only solution I found is to make the purchase with the mobile app.(4/6/26)
Did you also post this to Reddit? The language is similar to a post that went up there yesterday about this issue, and I assisted there. Wanted to double check before I suggested some things.
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Trying to preorder Ravenloft but no matter what credit card I try I get an error message.
I've tried 3 different cards. Same deal. I contacted the banks and they say they haven't declined any transactions, so this issue is definitely on the DnDBeyond side.
One of the cards I tried is the same card that my Master Tier subscription billing comes from, and somehow the site charges that monthly with zero issue. What's going on?
Same here. Trying to purchase digital book ( Tasha's ) and although all my info is correct and I have funds payment is "canceled" on the last step and the message "There was a problem processing your payment. Please verify your payment information and try again." pops up. All my info is correct and I believe its an ongoing issue that its still not resolved. Ive tried to add payment method but also produces an "ERROR" message. There are multiple threads with people having the same issue.
Yes i am not from the US.
Yes I've changed browsers and devices to try and make the purchase. Didn't work
Yes subscription purchases go through. Monthly billing too
The only solution I found is to make the purchase with the mobile app.(4/6/26)
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D&D StaffDid you also post this to Reddit? The language is similar to a post that went up there yesterday about this issue, and I assisted there. Wanted to double check before I suggested some things.
Your Friendly Neighborhood Community Manager (she/her)
You can call me LT. :)
CM Hat On | CM Hat Off
Generally active from 9am - 6pm CDT [GMT-5].
Thank you for your patience if you message me outside of those hours!
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