cant view or edit characters even with master tier sub

multiple tickets put in and no help as of now 30 days later now?

What are you trying to do, and what happens when you attempt it?

(Also every time you submit a new support ticket, you get moved to the back of the queue.)

view or edit any of my characters

What does it say when you try?

dread666  is my username 

i have tried my laptop with windows 11, my comp with windows 7 , and my phone on the app and in the website with no luck 

i have cleared my browsers and cookies , turned off adblocker and added dndbeyond.com to the exceptions on my antivirus

i have tried different browsers and an incognito window 

and have changed my settings to accept all cookies 

still since june 8th and shortly after last dndbeyond update for ravenloft books being added i havent been able and still cant see or edit my characters

i CAN see other peoples characters in my campaigns but no others 

error 500 is what it says

So to clarify, you can't view or edit your own characters.

I assume you can see the characters existence here: https://www.dndbeyond.com/characters

But when you click on any, it goes to a 500 Error.

i CAN see characters in my campaign but no others 

So you can only see your characters if they're in a campaign?  

i can see other peoples characters in my campaigns but none of mine  at all

Dread im in the same boat. Customer support just keeps telling me to watch the changelog. One chode tried to close my ticket because it was "pushed to the devs". No timeline given. mine been since 10 June. Multiple check ins, some straight up ignored. 

correct

Same issue here 

My ticket was closed as well. Anyone heard anything new on this?

Being subscribed to a service that doesn't work for that long feels rather bad 😅

i have submitted many tickets and nothing. The admin keeps telling me to look to the changelog. Not helpful at all. I understand their are a lot of things to do to allow the site to work better but even after they dont work they have no answers. Also if one day it worked and the next it doesnt and we as users changed nothing then it was something they did, frustrating.

Even when asked for details, you've been awfully vague when posting. 

Try giving the steps you're using to try to access characters and exactly what it shows. 

Out of curiosity, also go to the My Characters page and tell what it shows under Slots, and see if you can access them from there.

click play dnd ,  click characters , click veiw or edit on any of my characters , it loads for two min. , then it comes up with error 500 try again after short rest page. This is how it has worked since they updated the home page.

Now i have tried all their fixes opening in different browsers (incognito,google,firefox,internet explorer), turned off all my antivirus for dndbeyond , turned off all extensions for dndbeyond, tried it on all my devices which is 3 different computers and my phone trying all the same with each device,  synced my licences, signed out of every device and tried it again out of each individually , tried to open under the campaign tab, i dont use a vpn most of the time , literally everything the help forum says and more .... still nothing.

under each of my characters it says view edit copy delete

I hope this clears it up

Have you tested a different account on said devices? And have you tried while on a different network? (As in, data instead of Wi-Fi, public Wi-Fi, etc.)

Also you didn't answer the Slots question.

slots 128 of unlimited 

i opened a new free account it works just fine but has none of my books or characters 

well we live in bfe so wifi and 4g is all we have but i have tried both of those

That's actually interesting. I don't think anything but support actually has the power to fix this, though you might want to take time to structure full sentences for a ticket. Your text is tough to read and that could contribute to issues.

In the meantime, you can probably use a second account to copy and transfer characters to in order to use them. If you have Master Tier, you could use Content Sharing to grant the other account full access to content in the interim. 

I'd also suggest trying on the devices in someone else's home, like a friend or family member, if you get the chance. That would help in seeing if the issue follows this account everywhere. Just make sure to sign out when finished.