I'm a big dnd nerd! I joined recently to expand my knowledge and to gain more resources. Also recently, WotC has offered community leaders free Legendary bundles. My Boy Scout troop was lucky to get one and we having some troubles. When I go to make a character under tools, I only have access to the "basic rules". This shouldn't be right because I have the Legendary bundle, letting me have access to all resource books. How can I fix this?
Glad to hear you'll be able to share your love of D&D!
To get started on the troubleshooting, are you the main point of contact who received the Legendary Bundle code? (At least I assume they're distributing it by code, I could be totally wrong)
Thank you for replying! Yes, I received the code for the bundle. I can open the resource and adventure books, but they don't seem to work for character creation.
Just checking the troubleshooting boxes, Have you redeemed the key through the Marketplace? [Definitely don't post the key publicly, though] Link: https://www.dndbeyond.com/marketplace/redeem-key
I already redeemed the code. When looking through my account, I did find records of the code being redeemed. I did have access to that link from Volo's Guide. I don't have access to the expanded options when making a character, but I did make a Kenku rogue a few days ago though.
I already redeemed the code. When looking through my account, I did find records of the code being redeemed. I did have access to that link from Volo's Guide. I don't have access to the expanded options when making a character, but I did make a Kenku rogue a few days ago though.
The Kenku race is part of these “expanded options” not found in the basic rules. What options are you expecting that you don’t see?
Same account. Also, if I go to races under game rules, all my races are there.
Up at the top of the screen, if you tap “Marketplace” and then “Order History” scroll down to see the “current product licenses” It should list every book as available. Does it? Are they listed as “compendium only?”
The redeemed code does appear in my order history. I think I'll shoot customer service a message. Thanks for your help!
Strange, sounds like an issue behind the scenes then. The support team should be able to get that sorted for you. Sorry your first experience here was such a confusing one! It'll get better!
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Hello, fellow dungeoneers,
I'm a big dnd nerd! I joined recently to expand my knowledge and to gain more resources. Also recently, WotC has offered community leaders free Legendary bundles. My Boy Scout troop was lucky to get one and we having some troubles. When I go to make a character under tools, I only have access to the "basic rules". This shouldn't be right because I have the Legendary bundle, letting me have access to all resource books. How can I fix this?
:)
Glad to hear you'll be able to share your love of D&D!
To get started on the troubleshooting, are you the main point of contact who received the Legendary Bundle code? (At least I assume they're distributing it by code, I could be totally wrong)
Thank you for replying! Yes, I received the code for the bundle. I can open the resource and adventure books, but they don't seem to work for character creation.
:)
I have been having the same issue that in spite of purchasing a couple of books i only seem to have access to base resources in character creation.
Ok, that's a good start!
Just checking the troubleshooting boxes, Have you redeemed the key through the Marketplace? [Definitely don't post the key publicly, though] Link: https://www.dndbeyond.com/marketplace/redeem-key
Can you access this page in the Volo's sourcebook? https://www.dndbeyond.com/sources/vgtm/character-races It should show a bunch of information, and not a "Hey buy this stuff" page.
Are you able to create a character on your account with the expanded options, or is it the other people you're playing with that can't access it?
I already redeemed the code. When looking through my account, I did find records of the code being redeemed. I did have access to that link from Volo's Guide. I don't have access to the expanded options when making a character, but I did make a Kenku rogue a few days ago though.
:)
The Kenku race is part of these “expanded options” not found in the basic rules. What options are you expecting that you don’t see?
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Now I am only getting basic rules, player's handbook, and elemental evil.
:)
And this is the same account that has the legendary bundle unlocked? Or are you on a different account?
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Same account. Also, if I go to races under game rules, all my races are there.
:)
Up at the top of the screen, if you tap “Marketplace” and then “Order History” scroll down to see the “current product licenses” It should list every book as available. Does it? Are they listed as “compendium only?”
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
If they are listed as fully unlocked, you may need to file a claim with customer support.
https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
The redeemed code does appear in my order history. I think I'll shoot customer service a message. Thanks for your help!
:)
Strange, sounds like an issue behind the scenes then. The support team should be able to get that sorted for you. Sorry your first experience here was such a confusing one! It'll get better!