Hi, I recently started up my first campaign for content sharing so my party would have access to all of my content (I have all sourcebooks unlocked) but as stated in the title, one of my players is not getting access to all of the content. I have content sharing enabled and two of our group members have no issue but the third is not getting full access. They recently attempted to create an Aasimar but were unable to select the Fallen sub race and were only able to see the variant version. I checked my account entitlements and all of my entitlement data is in sync. They also do not have access to all of the backgrounds but are able to create customs with Tasha's Cauldron. Any assistance would be greatly appreciated.
Is the character in question in the campaign? If not, there is the problem. if it is, have the player check their entitlements. If that doesn’t do it, try turning content sharing off and back on.
Hey I am sorry all, but thank you for replying with ideas about what issues could be present. After having them screen share with me on skype, I was able to see that they were instead going to the "my characters" section, instead of to the actual campaign to create their characters. Once I was able to direct them to the correct location, they were able to create characters with no issues. Once again, thank you so much.
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Hi, I recently started up my first campaign for content sharing so my party would have access to all of my content (I have all sourcebooks unlocked) but as stated in the title, one of my players is not getting access to all of the content. I have content sharing enabled and two of our group members have no issue but the third is not getting full access. They recently attempted to create an Aasimar but were unable to select the Fallen sub race and were only able to see the variant version. I checked my account entitlements and all of my entitlement data is in sync. They also do not have access to all of the backgrounds but are able to create customs with Tasha's Cauldron. Any assistance would be greatly appreciated.
Is the character in question in the campaign? If not, there is the problem.
if it is, have the player check their entitlements. If that doesn’t do it, try turning content sharing off and back on.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
They are in the campaign, they are able to access it just not everything, how do I have them check their entitlements?
Here: https://www.dndbeyond.com/account/marketplace
if you as the DM go into their character builder, can you do it?
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
Hey I am sorry all, but thank you for replying with ideas about what issues could be present. After having them screen share with me on skype, I was able to see that they were instead going to the "my characters" section, instead of to the actual campaign to create their characters. Once I was able to direct them to the correct location, they were able to create characters with no issues. Once again, thank you so much.