PSA: The marketplace got rid of individual purchases! (Contact support to get discount on prior individual purchases.)

Quote from GrimMonsoon >>

So, I reached out to customer support for a discount code on a book I'd made previously purchases for.

It took T E N days for CS to get me the code. That was after I made two follow up messages and lodged a second ticket. 

Finally, I get the code. I go to marketplace, add item to cart. Add the coupon code and ... Coupon could not be applied to this purchase. 

I think I'm done with DnDBeyond. They've broken all trust... Community managers are being thrown to the wolves to face our anger, and customer support are as useful as a white crayon in the Australian summer. 

 They’re basically just trying to break down peoples patience, all good Will has gone out the window, and even the mods are showing their frustrations.

Quote from erraticpaladin5 >>

Quote from GrimMonsoon >>

So, I reached out to customer support for a discount code on a book I'd made previously purchases for.

It took T E N days for CS to get me the code. That was after I made two follow up messages and lodged a second ticket. 

Finally, I get the code. I go to marketplace, add item to cart. Add the coupon code and ... Coupon could not be applied to this purchase. 

I think I'm done with DnDBeyond. They've broken all trust... Community managers are being thrown to the wolves to face our anger, and customer support are as useful as a white crayon in the Australian summer. 

 They’re basically just trying to break down peoples patience, all good Will has gone out the window, and even the mods are showing their frustrations.

 Makes me wonder if they're trying to make it fail, tbh.

Quote from GrimMonsoon >>

Quote from erraticpaladin5 >>

 They’re basically just trying to break down peoples patience, all good Will has gone out the window, and even the mods are showing their frustrations.

 Makes me wonder if they're trying to make it fail, tbh.

 They're trying to run it on the cheap. We know there was a round of layoffs start of this year, and, well, being understaffed results in things like bad CS and buggy releases (most of the issues with the store appear to just be straight-up bugs, rather than some deep plan).

Quote from TheGnome5786 >>

I was speaking more about what WOTC might do in the future to spur more full book purchases instead of that ticktack 2 buck single item purchase.

I am sure they do not like people getting everything they need to play for one tenth the price of the full book.

 

Look at it this way.
Your trying to sell a used car. Its a great but not new.
You want 3000 for it but a bunch of people come up and say they will just rent it for 30 bucks because that is what the last owner did.

You would never deal with that and in my opinion that could be exactly how WOTC feels right now.

They spend time, creative and artistic energy plus millions in cash into making a book and everyone just comes by and steels a page or two. Or even offers them a few bucks pocket change to make themselves feel better about the whole thing.

 Your car example is not good.
This is more of a case of wanting a single car part for your own custom car and you are expected to buy the entire car in order to obtain one small part of it.

It does not also help that most books aside from the major ones like the PHB, DMG, Xanathar and Tasha's are more of a DLC package with what is mostly bloat from the PoV of a player (not a DM). I bet that more people would be happy to just buy a package with just spells, items, subclasses etc.

In any case it is up to the Wizards to offer a product/service that people are happy to pay for.
This type of game was originally completely analog and if the Wizards keep seeking all the money instead of enough of the money, it will again become much more analog. They are deluded if they believe that people who used to share a single copy of each book as a group will be happy to each buy a full digital copy of an expansion book.

Quote from GrimMonsoon >>

So, I reached out to customer support for a discount code on a book I'd made previously purchases for.

It took T E N days for CS to get me the code. That was after I made two follow up messages and lodged a second ticket. 

Finally, I get the code. I go to marketplace, add item to cart. Add the coupon code and ... Coupon could not be applied to this purchase. 

I think I'm done with DnDBeyond. They've broken all trust... Community managers are being thrown to the wolves to face our anger, and customer support are as useful as a white crayon in the Australian summer. 

The launch of the DC20 kickstarter could not have been more well timed... I was just going to move to 5.5 and leave it at that, but with how much they've trashed DDB and how good the DC20 system is looking, I think I'll just pay for that instead.

Same, but worse. I waited a week and change, and only got back a response that they weren't going to send a discount code, as it wouldn't stack with the sale items I was after. But, if I want one that works after the sale, I can re-request (and probably wait another one or two weeks).

In the old system, I am almost positive my a la carte amounts were taken into account with sale prices (as I definitely recall buying multiple full books during sales because the price dropped so low between the sale and application of my a la carte discount). Now that it's a code they (eventually?) provide you, it doesn't stack with sales. So, we don't even get the full credit that we used to.

That's what I get for deciding "well, maybe I'll give them the benefit of the doubt and try to buy something... they said they'll still honor the a la carte amounts." Nope!

Funny thing is, if they wouldn't have made all these terrible decisions and simply left the marketplace as it was, I would have absolutely purchased Tome of Beast I, Where Evil Lives, and Flee Mortals, even given the high priced "buy the whole thing or nothing" nature of third-party content (like I did with Tal'Dorei, Humblewood, etc). Now? I'm not buying them just on principle.

I was excited to move to 1D&D / 5e Revised / 5.5 / We Only Want Your Money (whatever we're calling it) but try as I might, my goodwill has finally collapsed. I really want to keep supporting this game, but it no longer seems like a prudent thing to do in regard to financial/emotional investment. I know emotional investment sounds dopey, but I really care deeply about this game, the history, it's place in my life over many years and what it's meant to me. I'm incredibly saddened by all of this, mostly what feels like the complete lack of empathy or regard for the community and the very real people that make up that community (with the notable exception of @LaTiaJacquise, I deeply appreciate your communicating with us).

I have canceled my subscription, but will keep playing 5e for the foreseeable future, while I look for a game that fits my wants and needs. Hopefully at least some of my players, who have all become friends, will come with me whenever I jump ship. I will keep my fingers crossed (with very little hope at this point) that WotC/Hasboro will correct course and start meaningful conversations with their supporters/players before my ship has completely sunk.

Quote from LaTiaJacquise >>

Quote from kayakingpoodle >>

@LaTiaJacquise

Do you know if anyone is tracking the join date and post count of the members dissenting  these changes?

It seems like a large portion of them are long time members that do not post often, many of them didn't post during the OGL issue.

 that would be meeeeee~

I'm not tracking that granularly, but I do note the amount of individual commenters.

 I didn't say anything here about the OGL cause that wasn't D&D Beyond doing it. That was WoTC and unfortunately DDB got caught in the crossfire. But this IS directly a DDB issue, so time to speak up.

Quote from BigHeartedGuy >>

I was excited to move to 1D&D / 5e Revised / 5.5 / We Only Want Your Money (whatever we're calling it) but try as I might, my goodwill has finally collapsed. I really want to keep supporting this game, but it no longer seems like a prudent thing to do in regard to financial/emotional investment. I know emotional investment sounds dopey, but I really care deeply about this game, the history, it's place in my life over many years and what it's meant to me. I'm incredibly saddened by all of this, mostly what feels like the complete lack of empathy or regard for the community and the very real people that make up that community (with the notable exception of @LaTiaJacquise, I deeply appreciate your communicating with us).

I have canceled my subscription, but will keep playing 5e for the foreseeable future, while I look for a game that fits my wants and needs. Hopefully at least some of my players, who have all become friends, will come with me whenever I jump ship. I will keep my fingers crossed (with very little hope at this point) that WotC/Hasboro will correct course and start meaningful conversations with their supporters/players before my ship has completely sunk.

 I've been a diehard 5e fan, and that's what all the campaigns I run or are in use. I will finish my long term campaign in 5e, maybe adopting some of the new 5.5e rules. But once that is done I'm probably gonna check out Pathfinder. It just sucks how much I've put into this site to be treated so poorly by the Suits.

Quote from DCTrekkie >>

Quote from Cyb3rM1nd >>

 Half-right, half-wrong. The marketplace won't automatically apply a discount automatically for previous a la carte purchases but you can obtain such discount by contacting Customer Support first. They are looking into a way to make the process easier.

 Where have they said they're looking to make the process easier?  I've not seen anything to suggest that they're working on a better system, and when I asked on the discord they were unaware of any plans to change things.  The only change I'm aware of is a back-end change that makes things easier for customer support to grant the discount (which was mistakenly reported as an front-end improvement for customers to use).  As far as I can tell contacting support will be the only way to get the discount going forward.

 
Yes, I saw the same posts as you. I didn't mean to say new buttons or anything would be added, just that the process will be easier - even if it means still contacting support, if the support teams are able to add discounts faster and easier, then it still makes everything easier. 

Now, what I would personally prefer them to do is a notice or form or something, so with a button press you can notify the support team who can then reply quickly to provide a code.

What I'd prefer even more if they put in a system to automatically generate the necessary codes and email these to anyone who has piecemeal purchases currently. That way nobody would need to contact anybody. 

The best solution is to implement a system that doesn't need codes at all and just applies the discount straightaway.

What I'm disappointed in, is that they have still not yet added a notice or anything to the marketplace book pages that customers need to contact CS for piecemeal discounts. It's the very least they can do. It's quite a mistake that they haven't because it gives the impression they want people to "forget" to contact CS for codes, and end up ripped off. 

Quote from Cyb3rM1nd >>

The best solution is to implement a system that doesn't need codes at all and just applies the discount straightaway.

 That requires development resources, and if they had adequate development resources this wouldn't have happened in the first place (and this is not the kind of thing that can be fixed on short order by spending money; hiring new devs and bringing them up to speed takes time).

Quote from Pantagruel666 >>

Quote from Cyb3rM1nd >>

The best solution is to implement a system that doesn't need codes at all and just applies the discount straightaway.

 That requires development resources, and if they had adequate development resources this wouldn't have happened in the first place (and this is not the kind of thing that can be fixed on short order by spending money; hiring new devs and bringing them up to speed takes time).

 
I'm very aware of what it takes. I know it's very difficult, and would require more development costs and resources than D&D Beyond would give even if it had a big enough team and budget for it. Nevertheless, it would be the best solution. This is why I gave multiple outcomes I would personally like them to look at. So, if they were at all inclined to try and do something more, there's multiple solutions that would be a far cry better than what they have currently. I have zero hope, at this point, they'll actually do anything at all but typing it out makes me pretend to have some, and that's better than nothing.

Quote from Xrystus >>

This currently seems to be the only place that you can talk about this issue in a legitimate manner. Other areas, especially the DnD Discord, tends to remove large chunks of feedback about this. Sure, you'll see some in the discord channel, but I've counted at least 20 messages removed from the feedback thread about DnDBeyond. No clue why either, everyone knows what's going on already. It's like trying to mop up the Atlantic ocean. Removing that feedback makes me want to spend less, not more.
Like I've said before, I'm happy they have to ACTIVELY ignore this feedback, rather than passively.

 seems like the place they're actively pruning is the one place they're most actively anything-ing. you might have been directed here from another forum but this is where feedback goes to die. still, more new names posting a comment here for the first time increments a tally (thanks LTJ!), so there's that.

Quote from kayakingpoodle >>

@LaTiaJacquise

Do you know if anyone is tracking the join date and post count of the members dissenting  these changes?

It seems like a large portion of them are long time members that do not post often, many of them didn't post during the OGL issue.

 I would be one of those members, I think. I don't recall posting about the OGL situation because I don't create content and it did not affect me. This change affects me, and has caused me to buy a few additional 5e-compatible hardcover books not published by WOTC.

I have no intention of 'upgrading' to the next version of D&D at this point; fifth edition will be the last I ever play. I have my physical collection now, and need WOTC as much as I need a new orifice. They're the ones who needed me, not the other way around. Homebrew and house-rulings can handle anything that comes up from here on out.

Quote from erraticpaladin5 >>

Quote from LaTiaJacquise >>

Quote from kayakingpoodle >>

@LaTiaJacquise

Do you know if anyone is tracking the join date and post count of the members dissenting  these changes?

It seems like a large portion of them are long time members that do not post often, many of them didn't post during the OGL issue.

 that would be meeeeee~

I'm not tracking that granularly, but I do note the amount of individual commenters.

 I didn't say anything here about the OGL cause that wasn't D&D Beyond doing it. That was WoTC and unfortunately DDB got caught in the crossfire. But this IS directly a DDB issue, so time to speak up.

 Absolutely same here

Quote from kayakingpoodle >>

Quote from TheVeldrin >>

In the old system, I am almost positive my a la carte amounts were taken into account with sale prices (as I definitely recall buying multiple full books during sales because the price dropped so low between the sale and application of my a la carte discount). 

 

Many claim they didn't stack bundle discounts, ALC credits and sale prices, but I have receipts that show they did. Some discussion on it here

Yup, I went back to double-check some old purchases I made during sales and my previous a la carte purchases did indeed provide an additional discount on top of the sale. Yet another thing that makes all these unannounced marketplace changes woeful.

For what it's worth, I cancelled my Master sub. Things seem to be generally trending in a direction I'm not happy with on DDB.

Kind of side note: the 20% off deal they just promoted for The Book of Many Things isn’t actually a discount if you intend to get the digital+physical bundle. The code doesn’t work if you try to get the digital for $10 more. So you either get the digital+physical bundle for $119, or you but them separately for 79.99 + 29.99. in essence, a $0.01 discount before taxman which always rounds up a cent.  

What an absolute joke.

Edit: you can get the BoMT on a particularly well known website named after a river for $76, a 23% discount. 

I don't know if I agree with boycotting WotC altogether, but I do understand how it would come to that for some folks.  There have been a few missteps all around.  For me, I've cancelled my subscription to DDB.  Anyone who feels like they've been slighted by this latest move should do the same and encourage their friends likewise.  Make sure to cite the reason when prompted.

I will return when/if this is addressed in a satisfactory manner.  I know that satisfactory is a subjective term but I think WotC and DDB should get the point if enough of us unsubscribe.

Agreed. Unsubbed. No digital spend from me.
This decision to exploit the digital platform came straight from ignorant Hasbro execs overpromising to their shareholders. Only if the promises don't deliver, esp if the digital take goes backwards, they'll consider rolling back.