Hi would very much appreciate any advice links etc on how to save my homebrew collection. unfortunately I have to cancel my Master tier sub, but have till the 1st of August to figure out how to save anything from DDB for possibly a future date.
“It cannot be seen, cannot be felt, Cannot be heard, cannot be smelt, It lies behind stars and under hills, And empty holes it fills, It comes first and follows after, Ends life, kills laughter.” J.R.R. Tolkien, The Hobbit, or There and Back Again
OH you got to be kidding! clearly something is off.... it clearly said I could use my paid for sub till it ends on the 1st of August 2024 and then in the confirmation email it says till well today the day I canceled.... SO WHAT IS IT DDB?
edit update...
Support Agent (D&D)
Jul 23, 2024, 12:04 PM CDT
Hello Justin,
Thank you for contacting Wizards of the Coast Customer Support. We have reviewed your account and your subscription is still active until August 1st and features such as unlimited Character slots, unlimited Encounter creation, and access to public Homebrew content are available to you. We apologize for any confusion that this may have caused.
It's important that your voice is heard and we assure you that feedback of this nature is particularly important to our company as we strive to build a better experience for you. All feedback, requests, and suggestions are brought to the appropriate teams for consideration.
I’ll be glad to help you further if you have any other questions or concerns!
Kevan Wizards of the Coast | Customer Service Representative Email support is available 24 hours a day, 7 days a week here.
so a systematic error ie the cancelation automation uses the actual date you canceled in its automatic confirmation message rather than the actual contractual end of subscription... oh well wishing you all the best hope it works out for you lot here what with the new wow boss at the helm.
“It cannot be seen, cannot be felt, Cannot be heard, cannot be smelt, It lies behind stars and under hills, And empty holes it fills, It comes first and follows after, Ends life, kills laughter.” J.R.R. Tolkien, The Hobbit, or There and Back Again
To post a comment, please login or register a new account.
Hi would very much appreciate any advice links etc on how to save my homebrew collection.
unfortunately I have to cancel my Master tier sub, but have till the 1st of August to figure out how to save anything from DDB for possibly a future date.
Thanks for any replies input
“It cannot be seen, cannot be felt, Cannot be heard, cannot be smelt, It lies behind stars and under hills, And empty holes it fills, It comes first and follows after, Ends life, kills laughter.” J.R.R. Tolkien, The Hobbit, or There and Back Again
I don't believe you lose anything that is in your collection. You just can't add new things if you do not have a subscription.
How to: Replace DEX in AC | Jump & Suffocation stats | Spell & class effect buff system | Wild Shape effect system | Tool Proficiencies as Custom Skills | Spells at higher levels explained | Superior Fighting/Martial Adept Fix | Snippet Codes Explored - Subclasses | Snippet Math Theory | Homebrew Weapons Explained
My: FEATS | MAGIC ITEMS | MONSTERS | SUBCLASSES Artificer Specialist: Weaveblade
Dndbeyond images not loading WORKAROUND FIXED!!! (TY Jay_Lane for original instructions)
OH you got to be kidding!
clearly something is off.... it clearly said I could use my paid for sub till it ends on the 1st of August 2024 and then in the confirmation email it says till well today the day I canceled.... SO WHAT IS IT DDB?
edit update...
Support Agent (D&D)
Jul 23, 2024, 12:04 PM CDT
Thank you for contacting Wizards of the Coast Customer Support. We have reviewed your account and your subscription is still active until August 1st and features such as unlimited Character slots, unlimited Encounter creation, and access to public Homebrew content are available to you. We apologize for any confusion that this may have caused.
It's important that your voice is heard and we assure you that feedback of this nature is particularly important to our company as we strive to build a better experience for you. All feedback, requests, and suggestions are brought to the appropriate teams for consideration.
I’ll be glad to help you further if you have any other questions or concerns!
Kevan
Wizards of the Coast | Customer Service Representative
Email support is available 24 hours a day, 7 days a week here.
so a systematic error ie the cancelation automation uses the actual date you canceled in its automatic confirmation message rather than the actual contractual end of subscription... oh well wishing you all the best hope it works out for you lot here what with the new wow boss at the helm.
“It cannot be seen, cannot be felt, Cannot be heard, cannot be smelt, It lies behind stars and under hills, And empty holes it fills, It comes first and follows after, Ends life, kills laughter.” J.R.R. Tolkien, The Hobbit, or There and Back Again