If they have not already done so, I recommend your player contact the D&D Beyond support team (use the "contact us" link at the bottom of the page). They will be able to discuss what can be done to help your player.
he has contacted them and has received an automated response so far saying that he can have a recovery link sent to his e-mail (which he can't acces) or to use twitch/discord to log in (which results in having different accounts)
Currently we are experiencing a large volume of tickets - we also have a US holiday so most of the team are out. Unfortunately, this means that it is going to take time to get to each ticket.
Arenlor asked for the Cust Support ticket number so it could be passed on, without the ticket number I can't get to it any faster.
it's not your fault. The player is just very pessimistic as he has lost a lot of accounts due to that hack. He closed his ticked so I can't pass it on
Can you tell the player we can help - I just need the ticket number so I can reach out. Having multiple accounts hanging is not something we want for the database, so helping to delete the unwanted ones (and getting the player back to the main account they want to keep) is what we want to do.
Please get me the ticket number. Doesn't matter if they closed it I can still look it up.
A player in my campaign has had his linked e-mail hacked and can't log in on here after the maintenance-everybody-gets-logged-out situation.
Is there any way that I, as their DM of almost 3 years on this platform, can verify their identity to your customer support?
Thanks in advance
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D&D Beyond FoundersIf they have not already done so, I recommend your player contact the D&D Beyond support team (use the "contact us" link at the bottom of the page). They will be able to discuss what can be done to help your player.
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he has contacted them and has received an automated response so far saying that he can have a recovery link sent to his e-mail (which he can't acces) or to use twitch/discord to log in (which results in having different accounts)
maybe a human can help after the weekend.
thanks for the reply though
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ModeratorCan you provide the D&D Beyond ticket number?
// I am Arenlor
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player made a new account and gave up on getting the old one back ...
thanks for your time and sorry for posting
Currently we are experiencing a large volume of tickets - we also have a US holiday so most of the team are out. Unfortunately, this means that it is going to take time to get to each ticket.
Arenlor asked for the Cust Support ticket number so it could be passed on, without the ticket number I can't get to it any faster.
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If you have questions/concerns, please Private Message me or another moderator.
Wary the wizard who focuses on homebrew, for he can create nightmares that you wouldn't even dream of
it's not your fault. The player is just very pessimistic as he has lost a lot of accounts due to that hack. He closed his ticked so I can't pass it on
Can you tell the player we can help - I just need the ticket number so I can reach out. Having multiple accounts hanging is not something we want for the database, so helping to delete the unwanted ones (and getting the player back to the main account they want to keep) is what we want to do.
Please get me the ticket number. Doesn't matter if they closed it I can still look it up.
Site Rules & Guidelines || How to Tooltip || Contact Support || Changelog || Pricing FAQ || Homebrew FAQ
If you have questions/concerns, please Private Message me or another moderator.
Wary the wizard who focuses on homebrew, for he can create nightmares that you wouldn't even dream of
My Dm is having the exact same problem, his hotmail got hacked and now he can't get into his account.