Haven't been able to access my characters since Tuesday. Funnily I can access my characters on the app, but if I try to on the website none of them work. It sure would be nice if I could though. Typing a backstory on the phone is not a fun experience.
After clicking on the Support->Help Portal link below, I found a highlighted article called, "Help! I can't view my Character Sheet!". It's the first time I've seen anything about this problem outside this forum. Anyway, it gives a few steps for how to reset your browser to gain access to your character sheets. I have tested these steps and confirm that they worked for my situation.
For the sake of keeping information about this thread's reported issue in one place, here is the DDB link:
Yes, and the Android app on my tablet with the current build of DDB is still broken and unusable. 8 days now, and still cannot edit or create characters. Everything is up to date: tablet OS, Google Play Store, & DDB. Logged out, cleared cache numerous times, rebooted router, unplugged router for 10 minutes, etc. - still not working. Still getting the API error/500 page.
Yes, and the Android app on my tablet with the current build of DDB is still broken and unusable. 8 days now, and still cannot edit or create characters. Everything is up to date: tablet OS, Google Play Store, & DDB. Logged out, cleared cache numerous times, rebooted router, unplugged router for 10 minutes, etc. - still not working. Still getting the API error/500 page.
I’m sorry. It’s work if for me in the iOS app, but I don’t have a way to check android app. Hopefully someone who does will come along and make suggestions.
I haven't been able to get to character page for over a month. tired all the things they say to do for it but hasn't done anything. I made a new account and I can make characters and view them on it but log back into this and can't get it to load. I've sent in a support ticket weeks ago and no response yet so at this point I've given up on them actually doing something.
I finally broke down & uninstalled the app, and force rebooted the tablet. Did a maintenance on it to clean up any old files, and another reboot. Reinstalled the app and redownloaded all my purchases. It mostly was back to working again, except going to the character sheets with backdrops kicks it back to the basic character sheet. Have to clear the cache each time to be able to view the other sheet. But at least I can edit and create characters again.
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Haven't been able to access my characters since Tuesday. Funnily I can access my characters on the app, but if I try to on the website none of them work. It sure would be nice if I could though. Typing a backstory on the phone is not a fun experience.
After clicking on the Support->Help Portal link below, I found a highlighted article called, "Help! I can't view my Character Sheet!". It's the first time I've seen anything about this problem outside this forum. Anyway, it gives a few steps for how to reset your browser to gain access to your character sheets. I have tested these steps and confirm that they worked for my situation.
For the sake of keeping information about this thread's reported issue in one place, here is the DDB link:
https://dndbeyond-support.wizards.com/hc/en-us/articles/7747237602196-Help-I-can-t-view-my-Character-Sheet-
TLDR; - Log out, clear cache, clear cookies, turn off extensions, and disconnect from router for a few minutes.
At the time this was posted, the actual app itself was down as confirmed by support. But those steps may help at other times.
6 days now, still can't create or edit characters in the Android app. Even updated to the latest build, still nothing. That's unacceptable.
Have you tried the steps lined out in the post two above yours?
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
Yes, and the Android app on my tablet with the current build of DDB is still broken and unusable. 8 days now, and still cannot edit or create characters. Everything is up to date: tablet OS, Google Play Store, & DDB. Logged out, cleared cache numerous times, rebooted router, unplugged router for 10 minutes, etc. - still not working. Still getting the API error/500 page.
I’m sorry. It’s work if for me in the iOS app, but I don’t have a way to check android app. Hopefully someone who does will come along and make suggestions.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I haven't been able to get to character page for over a month. tired all the things they say to do for it but hasn't done anything. I made a new account and I can make characters and view them on it but log back into this and can't get it to load. I've sent in a support ticket weeks ago and no response yet so at this point I've given up on them actually doing something.
I finally broke down & uninstalled the app, and force rebooted the tablet. Did a maintenance on it to clean up any old files, and another reboot. Reinstalled the app and redownloaded all my purchases. It mostly was back to working again, except going to the character sheets with backdrops kicks it back to the basic character sheet. Have to clear the cache each time to be able to view the other sheet. But at least I can edit and create characters again.