So bought the Legendary bundle on recommendation from close friend and am having issues accessing all content options. Odd things like Drow are not an option but half drow are. I am unable to access All subclass options. It seems I have all feat options though. I am comparing and contrasting with my friends share campaign and all the options are just not there. I have a ticket open with support and in a week they replied with a link to the first support article you can find that goes over verifying that you purchased the content and that the character content settings are enabled. Which I already did as I attached Snipps of the settings in the ticket it self.
I have also resync my entitlements twice. Is there anyone that can assist? 980 plus dollars is a rather large purchase and to not get access to all that you pay for hurts. Any assistance is appreciated.
Over a week though.? Also, it would be nice if support tech who had the ticket at least looked at the snips.
So "a while", I appreciate the insight, but out of curiosity what is the best/worst case scenario in your experience? Is it likely I can get access in another couple of days? Another week? Or is the worst-case scenario a month of back and forth with support?
It is just sad that such a large purchase is turning out to be so pain staking. The Content is awesome when you have access and worth the price. But it should not be so difficult to get access or support afterwards.
Any more information or assistance is appreciated.
Yes, all content is activated for my test characters. But only the core 3 elf options populate. No Drow or Mark of the Shadow or any of the other 10 options. Seems that I am not getting the full player's handbook.?
Additionally, I oddly can see Half Drow as an option under Half Elf, lol. I did get the option to resync my entitlements and no change.
So, IamSposta is completely correct. No I see 11 out of the 13 elf options and Drow is showing!!! Thank you so much for the responses. Hopefully all content is available shortly. :)
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So bought the Legendary bundle on recommendation from close friend and am having issues accessing all content options. Odd things like Drow are not an option but half drow are. I am unable to access All subclass options. It seems I have all feat options though. I am comparing and contrasting with my friends share campaign and all the options are just not there. I have a ticket open with support and in a week they replied with a link to the first support article you can find that goes over verifying that you purchased the content and that the character content settings are enabled. Which I already did as I attached Snipps of the settings in the ticket it self.
I have also resync my entitlements twice. Is there anyone that can assist? 980 plus dollars is a rather large purchase and to not get access to all that you pay for hurts. Any assistance is appreciated.
It can take a while for everything to unlock sometimes after purchase. Also, the Drow won’t be listed as “Drow,” but instead as “Dark Elves (Drow).”
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
Over a week though.? Also, it would be nice if support tech who had the ticket at least looked at the snips.
So "a while", I appreciate the insight, but out of curiosity what is the best/worst case scenario in your experience? Is it likely I can get access in another couple of days? Another week? Or is the worst-case scenario a month of back and forth with support?
It is just sad that such a large purchase is turning out to be so pain staking. The Content is awesome when you have access and worth the price. But it should not be so difficult to get access or support afterwards.
Any more information or assistance is appreciated.
What exactly are you unable to access? Did you activate all content for your characters?
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
Yes, all content is activated for my test characters. But only the core 3 elf options populate. No Drow or Mark of the Shadow or any of the other 10 options. Seems that I am not getting the full player's handbook.?
Additionally, I oddly can see Half Drow as an option under Half Elf, lol. I did get the option to resync my entitlements and no change.
Thank you for your responses and the help.
here is a snip of content settings.
So, IamSposta is completely correct. No I see 11 out of the 13 elf options and Drow is showing!!! Thank you so much for the responses. Hopefully all content is available shortly. :)