Ive bought dndbeyond content a few times, never had an issue, but when i bought the DMG yesterday (1st of June) nothing would show up on the character sheet, such as Oathbreaker and death domain, and all the magic items, none of it wants to show up. Any help is appriciated
Wait a while. It usually takes a few minutes but can take up to 24 hours. You can also try checking that your licenses are in sync - purchases and releases can cause licensing to be out of sync. It often resolves itself but can take a while. You can check, and force a re-sync if needed, by checking licences:
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond. Need help with Homebrew? Check out ✨ thisFAQ/Guide thread ✨ by IamSposta.
still not here, I dont like the new way dndbeyond are making us purchase the entire books for information but not even show up properly.
Did you purchase through the app or directly from the website? If through the app that’s why it won’t register as a purchase on your account. In future always purchase directly from the website, never through the app.
To expand on IamSposta's reply, purchasing through the app requires the transaction go through either the Google or Apple app store, thus involving a third-party. There can be a delay between when the app store accepts the purchase and when that information is passed on to DDB. It apparently can sometimes take hours or days. I agree with IamSposta about only purchasing through the website. I've never purchased through the app, always the website, and I've always gotten immediate access. YMMV of course.
To expand on IamSposta's reply, purchasing through the app requires the transaction go through either the Google or Apple app store, thus involving a third-party. There can be a delay between when the app store accepts the purchase and when that information is passed on to DDB. It apparently can sometimes take hours or days. I agree with IamSposta about only purchasing through the website. I've never purchased through the app, always the website, and I've always gotten immediate access. YMMV of course.
Lee
It's more like the delay between syncing licenses - the app is only updated periodically, while the site is updated more regularly. This is due to how apps and websites work.
The payment method would not give a delay like that because all payment methods, be it on site or in app, are third party. Handling transaction is a very taxing process due to security updates, legal updates, currency conversions, taxation rules, more intensive data security protocols all on top of handling encrypted transfer between multiple banks. For this reason very few companies handle all this themselves and use third party sources or 'e-merchant' services to different payment methods (credit/debit card, paypal, Google Pay, etc - they're all separate e-merchants who handle the transactions separately). Paying through any of these is the same no matter whether transacted through an app or website. It is the server calls on D&D Beyond's side for how licenses are unlocked which cause different times between app and site. Licensing and data sync between server and app is slower than server and site. This is also why changes made to characters on the app may not always immediately sync with the character sheet on the site, and vice versa.
Rollback Post to RevisionRollBack
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond. Need help with Homebrew? Check out ✨ thisFAQ/Guide thread ✨ by IamSposta.
Ive bought dndbeyond content a few times, never had an issue, but when i bought the DMG yesterday (1st of June) nothing would show up on the character sheet, such as Oathbreaker and death domain, and all the magic items, none of it wants to show up. Any help is appriciated
Wait a while. It usually takes a few minutes but can take up to 24 hours. You can also try checking that your licenses are in sync - purchases and releases can cause licensing to be out of sync. It often resolves itself but can take a while. You can check, and force a re-sync if needed, by checking licences:
Profile >> Account >> Licenses
Or use this link: https://www.dndbeyond.com/account/licenses
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond.
Need help with Homebrew? Check out ✨ this FAQ/Guide thread ✨ by IamSposta.
I checked the licenses and it shows everything ive purchased so far, but it doesnt show the DMG weirdly enough. Just gotta wait now.
still not here, I dont like the new way dndbeyond are making us purchase the entire books for information but not even show up properly.
Did you purchase through the app or directly from the website? If through the app that’s why it won’t register as a purchase on your account. In future always purchase directly from the website, never through the app.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
To expand on IamSposta's reply, purchasing through the app requires the transaction go through either the Google or Apple app store, thus involving a third-party. There can be a delay between when the app store accepts the purchase and when that information is passed on to DDB. It apparently can sometimes take hours or days. I agree with IamSposta about only purchasing through the website. I've never purchased through the app, always the website, and I've always gotten immediate access. YMMV of course.
Lee
It's more like the delay between syncing licenses - the app is only updated periodically, while the site is updated more regularly. This is due to how apps and websites work.
The payment method would not give a delay like that because all payment methods, be it on site or in app, are third party. Handling transaction is a very taxing process due to security updates, legal updates, currency conversions, taxation rules, more intensive data security protocols all on top of handling encrypted transfer between multiple banks. For this reason very few companies handle all this themselves and use third party sources or 'e-merchant' services to different payment methods (credit/debit card, paypal, Google Pay, etc - they're all separate e-merchants who handle the transactions separately). Paying through any of these is the same no matter whether transacted through an app or website. It is the server calls on D&D Beyond's side for how licenses are unlocked which cause different times between app and site. Licensing and data sync between server and app is slower than server and site. This is also why changes made to characters on the app may not always immediately sync with the character sheet on the site, and vice versa.
Click ✨ HERE ✨ For My Youtube Videos featuring Guides, Tips & Tricks for using D&D Beyond.
Need help with Homebrew? Check out ✨ this FAQ/Guide thread ✨ by IamSposta.
I purchased it on the website, not the app.