Marketplace Sign In Problems

How do you know if your shadow banned? I don’t have any chargebacks or anything. I sent detailed information to Supoort. One back and forth so far just giving them details… waiting for a solution.

I'm not sure, that's the only info I can find on someone with this issue that had it solved. I sent them the same information and had  a back and forth with support before. I'm hoping to have a solution before the pre-order for VtM is over sense I want the bonuses.

Another user I replied to have said shadow bans aren't something they do so that might be wrong. Here's the link to the only information I could find  on this. https://www.reddit.com/r/dndbeyond/s/BVz6bKaxrH

I want to buy those tooo i keep up on all the books. Now I have two in marketplace I can’t get.  Wondering if I can gift them to mysel

Any non pre-order books I've been buying though the mobile app

Nothing has worked so far. I am having the same problem.

The mobile app won’t work either because it opens a web page inside to the marketplace, which won’t sign in 

it’s super frustrating… 

Odd for me I can just purchase them through the app do you perhaps use an IPhone?