Marketplace Sign In Problems

How do you know if your shadow banned? I don’t have any chargebacks or anything. I sent detailed information to Supoort. One back and forth so far just giving them details… waiting for a solution.

I'm not sure, that's the only info I can find on someone with this issue that had it solved. I sent them the same information and had  a back and forth with support before. I'm hoping to have a solution before the pre-order for VtM is over sense I want the bonuses.

Another user I replied to have said shadow bans aren't something they do so that might be wrong. Here's the link to the only information I could find  on this. https://www.reddit.com/r/dndbeyond/s/BVz6bKaxrH

I want to buy those tooo i keep up on all the books. Now I have two in marketplace I can’t get.  Wondering if I can gift them to mysel

Any non pre-order books I've been buying though the mobile app

Nothing has worked so far. I am having the same problem.

The mobile app won’t work either because it opens a web page inside to the marketplace, which won’t sign in 

it’s super frustrating… 

Odd for me I can just purchase them through the app do you perhaps use an IPhone?

I have an android but i did try to buy from the phone and the app and it would not sign in when it switched to the marketplace.

You should be able to just click on the books you don't have and go through google to buy it

It opens a marketplace small web window and it has the same issues as the website

Well it sounds like our dnd beyond apps on our phones functions differently 

I will have to wait for a new purchase option to show up in the app…. Can’t verify it right now, that’s what it did for me before… preorders don’t show up there though.

Wait an option showed up…. It didn’t open a marketplace window…. And can be used… now just need the website to work…. The app worked 

Did not work for me on the app. Same thing happened. You try to put something in the cart and it says something went wrong. You look and your not signed in. Click to sign in over and over and still nothing. Glad you got it to work though.

I cant preorder anything though..

I just got a response from support

I gave them tons of details  they asked for.

i have been waiting a while… I kept replying with updates when new things needed details… 

Than just a little bit ago, today they marked it as Solved… they said thanks for reporting the Bug and watch the changed Log for updates….

what the heck!???

this is not solved… it doesn’t answer why my son can log in on all my devices and everything works fine… but mine doesn’t

Yup they sent me the same message. I replied that it was not solved.

Yeah had the same message sent when I reported that I can't open the gift tab on my account it been 7 days now sense I gotten a response on my newest ticket.

Just open the ticket again don't make a new one just send a new message in the ticket to make it open back up

That's great news to hear, I really hope it gets fixed before the VtM preorder is over sense really want to snag it but can't 

Don’t like them marking it Solved… a little bit of explanation as to why they would do that would be nice 

Yeah agreed