I just purchased The D&D Essentials Kit from Target and tried to get the digital content. To my surprise, none of the codes worked. I even downloaded a QR scanner and nothing. Anyone else having issues?
There are some known issues with the font on the codes making lowercase Ls, uppercase Is and the number 1 easily swapped around, as well as Os and 0s. I might recommend first trying some different combinations if you have any of these characters present in your code.
Yup yup! Tried the codes, all different ways, THEN downloaded the QR reader and you're 100% right. it sent me to the site. Even the 50% off PHB didn't work. I have since called Target and they told me to fight it out with dndbeyond. -_-
I'm having the same problem and support team is non respondant.
Did you try the suggestions here? (Trying various combinations of lower case L, upper case I, And the number 1 as well as number 0 and letter O for the ambiguous characters?). I wouldn’t suggest repurchasing. I’m sorry to hear that the support team hasn’t gotten back to you: How long ago did you submit a ticket?
Yup yup! Tried the codes, all different ways, THEN downloaded the QR reader and you're 100% right. it sent me to the site. Even the 50% off PHB didn't work. I have since called Target and they told me to fight it out with dndbeyond. -_-
I would assume they tried it just like I did, before taking the time to post in the forums. It isn't as simple as, "Did you turn it off and the turn it back on again?" I understand wanting to be helpful but just repeating the same answer isn't helping lol.
Yup yup! Tried the codes, all different ways, THEN downloaded the QR reader and you're 100% right. it sent me to the site. Even the 50% off PHB didn't work. I have since called Target and they told me to fight it out with dndbeyond. -_-
I would assume they tried it just like I did, before taking the time to post in the forums. It isn't as simple as, "Did you turn it off and the turn it back on again?" I understand wanting to be helpful but just repeating the same answer isn't helping lol.
That’s why I asked if they had, rather than just telling them to try it. I’ve been around these forums long enough to learn that lots of people don’t bother to read an entire thread on the subject. Some folks just read the first post, scroll to the bottom, and post without reading anything else. Without asking, there’s no way for me to know whether or not that’s the case. If they hadn’t seen the suggestion about trying different combos, at least it is something they could try while they wait for support to get back to them. If they have tried the various combos and they didn’t work, that’s helpful info for the moderators to have—as is the wait time. Sometimes the moderators can contact the support team and ask them to address things raised here.
You would think they (mods) would have done that two months ago when I had first addressed this issue of they were gonna do so. Also, this thread only has only 13 posts on it. You would have to have read the first four messages to know what the problem is and then be told to "turn it off and on again" if you will, as I was told. I am sure you can see how it looks like you were trying to be dismissive much like others have been about this. I mean, have you seen the codes for the digital content? It is a nightmare. While it was a great concept and kudos for dndbeyond for doing so with "Descent into Avernus" as well, I just hope the codes work this time.
It was absolutely not my intent to be dismissive. I’m sorry if it was heard that way, and I’m sorry I didn’t take more care with my wording. I haven’t actually seen the codes, but I know they are a mess. As understand it, Hasbro or WOTC was in charge of printing them, and whoever set them up didn’t give any thought to font choices or the confusion between those characters. Quite frankly, potentially ambiguous character should never be used in such codes. Hopefully WOTC and DDB have learned their lesson on that one going forward.
Based on posts in the forums, the support team didn’t used to take this long to respond to people. I’m troubled that the wait/response times have lengthened so much. That was part of why I asked about how long they’d been waiting. The more (specific) reports of long wait times, the better the chance that the moderators or DDB staff will try to do what they can to speed things up.
As an aside, I hadn’t heard that Descent would be packaged with a code. Can you point me to where you learned about that? I’d like to know more myself.
If any user has inquiries into their open ticket with support, it is best to be specific about when it was submitted and a reference number that a moderator can check up on. Unfortunately more general references such as 'Submitted a long time ago' or 'A few days ago' make it difficult for us to narrow down and follow up with support.
Support is the best route to go if you have any issues with these codes or with purchases in general, as they have far more options available for assisting with purchases. I would very strongly recommend users go directly to support for issue with the Essentials Kit redemption codes.
As far as Descent Into Avernus, there is no code pre-packaged with the book. However, a premium package offered by Beadle & Grimm will include a code for the book on D&D Beyond, as was done with Waterdeep: Dragon Heist previously. This code is fully separate from Hasbro.
No worries ArwensDaughter! I am glad to see others ACTUALLY concerned about the state of things on this platform. I apologize for coming off as abrasive. Just tired of the run around and seeing it happen to others.
As for the "Descent into Avernus" codes, it was on their twitter. Below is the link as a reference ArwensDaughter.
If any user has inquiries into their open ticket with support, it is best to be specific about when it was submitted and a reference number that a moderator can check up on. Unfortunately more general references such as 'Submitted a long time ago' or 'A few days ago' make it difficult for us to narrow down and follow up with support.
Support is the best route to go if you have any issues with these codes or with purchases in general, as they have far more options available for assisting with purchases. I would very strongly recommend users go directly to support for issue with the Essentials Kit redemption codes.
As far as Descent Into Avernus, there is no code pre-packaged with the book. However, a premium package offered by Beadle & Grimm will include a code for the book on D&D Beyond, as was done with Waterdeep: Dragon Heist previously. This code is fully separate from Hasbro.
Hope that information is helpful!
MellieDM I am not trying to cause an uproar/argument. I also never said 'Submitted a long time ago' nor say 'A few days ago' but posted the exact day and time. I kinda feel like this problem just keeps getting the old 'bandaid on a bullet hole' mixed with a tad bit of 'did you report it right/dismissivness' treatment instead of someone doing something about it. As for myself, like I stated earlier I just bought the digital copy separatly because no one would help me. So I only speak up for those who are still having the same problem I had and do not want to be treated like I was/do what I did to fix it.
My apologies if it came across as though I was referring to your issue! I was speaking in reference to TheWagelessMage, as ArwensDaughter was trying to help us get more information, so I was providing them some back-up with why that information is so useful. I absolutely should have been more specific in my reference to them.
I very much understand how frustrating the situation is. Unfortunately D&D Beyond was unable to participate in the creation of the codes themselves, so our remaining option is to try and help users out with the issues arising afterwards. We do not believe in any way that any user is to blame for the problem or any solution they do or can take, it is not the best situation and our Support team is doing the best that they can to help out.
I would very much urge you to get in contact with the support team (link) so that you can provide information on your faulty code and the solution you took (purchasing the content instead). My hope is that the Support team will be able to assist you with the code and perhaps with the content you hadn't needed to purchase.
I just purchased The D&D Essentials Kit from Target and tried to get the digital content. To my surprise, none of the codes worked. I even downloaded a QR scanner and nothing. Anyone else having issues?
Hi TheMightMcHappyMeal,
There are some known issues with the font on the codes making lowercase Ls, uppercase Is and the number 1 easily swapped around, as well as Os and 0s. I might recommend first trying some different combinations if you have any of these characters present in your code.
If this advice does not help, please submit a ticket to our support team.
I have done all of that! I am glad to see that it isn't just MY problem this time tho.
After I scanned qr code it still made me enter the code. Just making sure you haven’t missed the obvious have you tried entering the code?
Yup yup! Tried the codes, all different ways, THEN downloaded the QR reader and you're 100% right. it sent me to the site. Even the 50% off PHB didn't work. I have since called Target and they told me to fight it out with dndbeyond. -_-
Hey man, did you ever get that fixed? I'm having the same issue and no response from customer support.
I'm having the same problem and support team is non respondant.
Nope, I just gave up and bought it digitally. I suggest doing the same.
Did you try the suggestions here? (Trying various combinations of lower case L, upper case I, And the number 1 as well as number 0 and letter O for the ambiguous characters?). I wouldn’t suggest repurchasing. I’m sorry to hear that the support team hasn’t gotten back to you: How long ago did you submit a ticket?
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I would assume they tried it just like I did, before taking the time to post in the forums. It isn't as simple as, "Did you turn it off and the turn it back on again?" I understand wanting to be helpful but just repeating the same answer isn't helping lol.
That’s why I asked if they had, rather than just telling them to try it. I’ve been around these forums long enough to learn that lots of people don’t bother to read an entire thread on the subject. Some folks just read the first post, scroll to the bottom, and post without reading anything else. Without asking, there’s no way for me to know whether or not that’s the case. If they hadn’t seen the suggestion about trying different combos, at least it is something they could try while they wait for support to get back to them. If they have tried the various combos and they didn’t work, that’s helpful info for the moderators to have—as is the wait time. Sometimes the moderators can contact the support team and ask them to address things raised here.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
You would think they (mods) would have done that two months ago when I had first addressed this issue of they were gonna do so. Also, this thread only has only 13 posts on it. You would have to have read the first four messages to know what the problem is and then be told to "turn it off and on again" if you will, as I was told. I am sure you can see how it looks like you were trying to be dismissive much like others have been about this. I mean, have you seen the codes for the digital content? It is a nightmare. While it was a great concept and kudos for dndbeyond for doing so with "Descent into Avernus" as well, I just hope the codes work this time.
It was absolutely not my intent to be dismissive. I’m sorry if it was heard that way, and I’m sorry I didn’t take more care with my wording. I haven’t actually seen the codes, but I know they are a mess. As understand it, Hasbro or WOTC was in charge of printing them, and whoever set them up didn’t give any thought to font choices or the confusion between those characters. Quite frankly, potentially ambiguous character should never be used in such codes. Hopefully WOTC and DDB have learned their lesson on that one going forward.
Based on posts in the forums, the support team didn’t used to take this long to respond to people. I’m troubled that the wait/response times have lengthened so much. That was part of why I asked about how long they’d been waiting. The more (specific) reports of long wait times, the better the chance that the moderators or DDB staff will try to do what they can to speed things up.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
As an aside, I hadn’t heard that Descent would be packaged with a code. Can you point me to where you learned about that? I’d like to know more myself.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
If any user has inquiries into their open ticket with support, it is best to be specific about when it was submitted and a reference number that a moderator can check up on. Unfortunately more general references such as 'Submitted a long time ago' or 'A few days ago' make it difficult for us to narrow down and follow up with support.
Support is the best route to go if you have any issues with these codes or with purchases in general, as they have far more options available for assisting with purchases. I would very strongly recommend users go directly to support for issue with the Essentials Kit redemption codes.
As far as Descent Into Avernus, there is no code pre-packaged with the book. However, a premium package offered by Beadle & Grimm will include a code for the book on D&D Beyond, as was done with Waterdeep: Dragon Heist previously. This code is fully separate from Hasbro.
Hope that information is helpful!
No worries ArwensDaughter! I am glad to see others ACTUALLY concerned about the state of things on this platform. I apologize for coming off as abrasive. Just tired of the run around and seeing it happen to others.
As for the "Descent into Avernus" codes, it was on their twitter. Below is the link as a reference ArwensDaughter.
https://twitter.com/DnDBeyond/status/1171526235089817601?s=20
MellieDM I am not trying to cause an uproar/argument. I also never said 'Submitted a long time ago' nor say 'A few days ago' but posted the exact day and time. I kinda feel like this problem just keeps getting the old 'bandaid on a bullet hole' mixed with a tad bit of 'did you report it right/dismissivness' treatment instead of someone doing something about it. As for myself, like I stated earlier I just bought the digital copy separatly because no one would help me. So I only speak up for those who are still having the same problem I had and do not want to be treated like I was/do what I did to fix it.
My apologies if it came across as though I was referring to your issue! I was speaking in reference to TheWagelessMage, as ArwensDaughter was trying to help us get more information, so I was providing them some back-up with why that information is so useful. I absolutely should have been more specific in my reference to them.
I very much understand how frustrating the situation is. Unfortunately D&D Beyond was unable to participate in the creation of the codes themselves, so our remaining option is to try and help users out with the issues arising afterwards. We do not believe in any way that any user is to blame for the problem or any solution they do or can take, it is not the best situation and our Support team is doing the best that they can to help out.
I would very much urge you to get in contact with the support team (link) so that you can provide information on your faulty code and the solution you took (purchasing the content instead). My hope is that the Support team will be able to assist you with the code and perhaps with the content you hadn't needed to purchase.
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