Hello, my character sheets are not loading any longer in Chrome / Firefox / Edge (for instance this one : https://www.dndbeyond.com/profile/Aldebaran1604/characters/25297010) on my desktop PC. This was working fine one week ago. I tried to refresh, reload, restart, modify browsers security settings (which did not cause any issue one week ago). I am just getting a white page when selecting a character and trying to View or Edit. Strangely, this works fine when accessing through my iPhone using Chrome.
I am using Wifi (same Wifi as the desktop PC). My desktop PC runs Windows 10 Home 64bits and Chrome Version 80.0.3987.149 (Official Build) (64-bit). I did not perform any software or OS upgrade in last few weeks. Did security settings requirements change recently or was there any other update which may have caused this issue ?
Hello I'm having the exact same problem, Can't load any character pages. Art in the header and such loads if I select a character from the campaign, or my creations, but that's it. Phone works as well in chrome, although I'm on Android. I've asked people in my campaign and they can all access my character page fine.
Edit: I've since tried loading on my my lapttop, using my phone which has a different provider than my landline internet as a hotspot, creating a new account and loading a sheet, incognito mode, Firefox and Edge as well, all of these have been met with the same results.
Also, like the first person's post, I can access the character sheet on iPhone, but I find it's simply not practical to try to use the application on that device. The screen is too small and the format not right for actual in game use. So any suggestions from Beyond support staff, or anyone else, would still be very much appreciated.
Hi, I removed all browser extensions, set browsers security settings to lowest level, cleaned the cache, restarted PC multiple times, did a full OS check and clean-up but nothing seems to help ... I don't use any VPN and I only have basic Windows defender as an Antivirus. Nothings seems to help. This is a bit frustrating as I just recently subscribed for a year and bought the Legendary Bundle but now I am suddenly unable to use any feature related to characters creation / edit / view. I have also raised a ticket (request #922958).
All, everything is back to normal this evening (it was not working in the morning). Not sure what triggered the issue resolution but I am very happy with the outcome ! I will close the ticket as well.
Is this maybe some sort of system updates or something?
I've never had a problem for like 6 months, and suddenly, today, I can't get any sheets to load. I tried all the things. I need a VPN to access the site because I'm in China, but I switched between two and neither made a difference.
My character sheet crashes idk why for 1-3 days now
This thread has been marked as “Resolved” by the site Moderators so nobody is paying attention to it anymore. You would do better to start a new thread.
Hello, my character sheets are not loading any longer in Chrome / Firefox / Edge (for instance this one : https://www.dndbeyond.com/profile/Aldebaran1604/characters/25297010) on my desktop PC. This was working fine one week ago. I tried to refresh, reload, restart, modify browsers security settings (which did not cause any issue one week ago). I am just getting a white page when selecting a character and trying to View or Edit. Strangely, this works fine when accessing through my iPhone using Chrome.
Thanks,
Philippe
Hello, when accessing the character sheet using your mobile device, are you using your Wi-Fi, or cellular data?
I am using Wifi (same Wifi as the desktop PC). My desktop PC runs Windows 10 Home 64bits and Chrome Version 80.0.3987.149 (Official Build) (64-bit). I did not perform any software or OS upgrade in last few weeks. Did security settings requirements change recently or was there any other update which may have caused this issue ?
Thank you for that information! Are you currently using any browser extensions on your computer, or a VPN (like NordVPN)?
Hello I'm having the exact same problem, Can't load any character pages. Art in the header and such loads if I select a character from the campaign, or my creations, but that's it. Phone works as well in chrome, although I'm on Android. I've asked people in my campaign and they can all access my character page fine.
Edit: I've since tried loading on my my lapttop, using my phone which has a different provider than my landline internet as a hotspot, creating a new account and loading a sheet, incognito mode, Firefox and Edge as well, all of these have been met with the same results.
Hi. Same thing is happening to me unfortunately. I created a separate thread about this issue before I noticed this thread: https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/61458-pc-character-sheets-not-displaying. Any constructive advice/suggestions/assistance gratefully received.
Also, like the first person's post, I can access the character sheet on iPhone, but I find it's simply not practical to try to use the application on that device. The screen is too small and the format not right for actual in game use. So any suggestions from Beyond support staff, or anyone else, would still be very much appreciated.
Hi, I removed all browser extensions, set browsers security settings to lowest level, cleaned the cache, restarted PC multiple times, did a full OS check and clean-up but nothing seems to help ... I don't use any VPN and I only have basic Windows defender as an Antivirus. Nothings seems to help. This is a bit frustrating as I just recently subscribed for a year and bought the Legendary Bundle but now I am suddenly unable to use any feature related to characters creation / edit / view. I have also raised a ticket (request #922958).
My page literally just loaded up fine at the end of my session today... Try for yourselves guys. Maybe it's fixed
Nope. Still not working :-(
Damn, good luck I guess, I didn't do anything, was literally listing to my GM do the epilogue.
It seems that the things I can recommend checking have already been covered:
If, after these steps, you're still experiencing issues, please raise a ticket with our support team, who have access to the tools to help.
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All, everything is back to normal this evening (it was not working in the morning). Not sure what triggered the issue resolution but I am very happy with the outcome ! I will close the ticket as well.
Is this maybe some sort of system updates or something?
I've never had a problem for like 6 months, and suddenly, today, I can't get any sheets to load. I tried all the things. I need a VPN to access the site because I'm in China, but I switched between two and neither made a difference.
Never did find an answer sorry, just got sorted out eventually.
This thread has been marked as “Resolved” so nobody is paying attention to it anymore. You would do better to start a new thread.
Creating Epic Boons on DDB
DDB Buyers' Guide
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My character sheet crashes idk why for 1-3 days now
This thread has been marked as “Resolved” by the site Moderators so nobody is paying attention to it anymore. You would do better to start a new thread.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
try using private browsing it worked when i did