You have to cancel and re-subscribe. It’s usually a good idea to contact support (contact us link below) to let them know that you are switching. I wish it were easier, but—at least the moment—it is not.
No. If the period covered by the hero subscription ends before you create the Master subscription, you'll only be able to access 6, but the rest just get locked. If you contact support and they do the changeover, I assume there would be no such period, but I've never done it myself. In either event, nothing gets deleted.
I have a Hero tier account, and want to upgrade to master. Can I do that, or do I have to cancel my subscription and buy it anew?
You have to cancel and re-subscribe. It’s usually a good idea to contact support (contact us link below) to let them know that you are switching. I wish it were easier, but—at least the moment—it is not.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
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From what I understand, they end up refunding you a pro-rated remainder of the hero sub.
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Does doing so dump all your existing characters?
No. If the period covered by the hero subscription ends before you create the Master subscription, you'll only be able to access 6, but the rest just get locked. If you contact support and they do the changeover, I assume there would be no such period, but I've never done it myself. In either event, nothing gets deleted.
Birgit | Shifter | Sorcerer | Dragonlords
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Can someone confirm this? I would like to buy Hero and potentially upgrade, but I want confirmation that I could get refunded for Hero on upgrading?