I’ve been trying to look over “The Radiant Citadel” I have purchased it as I’ve been able to look it over in the past and it claims I own it, but I’m not able to access it. I looked over my purchase history and says I have a product key for it.
When I click on the link for the book (both the one you provided and the one from the book listing) it tells me I have to purchase the book which I already had done, when I add it to the cart to purchase it it’ll only allow me to buy it as a gift.
When I click on the link for the book (both the one you provided and the one from the book listing) it tells me I have to purchase the book which I already had done, when I add it to the cart to purchase it it’ll only allow me to buy it as a gift.
The link in my post is for the "The Radiant Citadel" which is the promotional content that we gave away as a preview. It can't be purchased.
You're probably after the full digital book, "Journeys through the Radiant Citadel" - you can find that on the main menu, under SOURCES, or at the following link:
I had a problem where I bought the book while signed into a friend’s account. Perhaps it’s worth checking any other accounts you have access to if the book was purchased on that account.
I’m having an issue where I did purchase the newest players handbook but it says I can only choose from features from the 2014 handbook, dungeon masters guide and basic rules.
Hi Spamandtuna, sorry to revive a thread from months ago, but I am having the same problem.
I purchased Tasha's Cauldron and when I go to make a new character I am unable to access the subclasses from them. I have confirmed that all my entitlements are in sync, this is my only account, and it shows that I have purchased the digital book back on Nov 03, 2020. When I go to make a character the subclasses are inconsistently available. For barbarian & bard I have both subclasses from TCoE, for Fighter it is only Rune Knight, Druid is Spores & Wildfire but not Stars, and Sorcerer has nothing at all, which is the class I need.
When I try to build the character in the campaign I have access to other books I bought, but when I build them in isolation outside of the campaign I only have access to Dragon Sorcery.
Please let me know if I should contact support or start a new thread about this issue.
It sounds like you’re selecting the 2024 classes. The subclasses you’re not seeing were all updated in the 2024 PHB, and you’d need that book to use those updated subclasses.
If you want to use the TCOE versions, you’ll need to remove your current class and choose one under “2014 Core Rules” instead.
Yep, looks like that's exactly it. I am now remembering I had this exact issue when the 2024 update rolled out because it isn't clear that is the new classes/rules. Can only imagine how many times you've had to answer this question. Thanks for your help!
Hero's on the border lands it says it's, purchased and that I own it and that it was delivered but I can't even see it in sources.
I have the pre-ordered as well,
Note that on the product description: *There is no Early Access period offered for this product. All pre-orders will be sent out upon official release.
You should see "Borderlands Quest: Goblin Trouble" in your adventures though. Guessing the rest will drop on release day.
I’ve been trying to look over “The Radiant Citadel” I have purchased it as I’ve been able to look it over in the past and it claims I own it, but I’m not able to access it. I looked over my purchase history and says I have a product key for it.
Hi there,
when you say you can't access it - please can you explain what the trouble is?
If you're unable to find the link to it, it's here:
https://www.dndbeyond.com/sources/trc/the-radiant-citadel
You can also find that by going to the mega menu at the top of the page, hovering SOURCES and clicking on VIEW ALL SOURCES.
If you cannot access the page from that link, please can you let us know what you see instead?
Pun-loving nerd | Faith Elisabeth Lilley | She/Her/Hers | Profile art by Becca Golins
If you need help with homebrew, please post on the homebrew forums, where multiple staff and moderators can read your post and help you!
"We got this, no problem! I'll take the twenty on the left - you guys handle the one on the right!"🔊
When I click on the link for the book (both the one you provided and the one from the book listing) it tells me I have to purchase the book which I already had done, when I add it to the cart to purchase it it’ll only allow me to buy it as a gift.
Follow this link and check to see if your account entitlements are in sync: (https://www.dndbeyond.com/account/marketplace).
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
Still says I have to purchase the book.
The link in my post is for the "The Radiant Citadel" which is the promotional content that we gave away as a preview. It can't be purchased.
You're probably after the full digital book, "Journeys through the Radiant Citadel" - you can find that on the main menu, under SOURCES, or at the following link:
https://www.dndbeyond.com/sources/jttrc
Pun-loving nerd | Faith Elisabeth Lilley | She/Her/Hers | Profile art by Becca Golins
If you need help with homebrew, please post on the homebrew forums, where multiple staff and moderators can read your post and help you!
"We got this, no problem! I'll take the twenty on the left - you guys handle the one on the right!"🔊
You are correct I somehow missed that several times. Thank you.
I had a problem where I bought the book while signed into a friend’s account. Perhaps it’s worth checking any other accounts you have access to if the book was purchased on that account.
I am having the same problem just with another book (spellJammer). Did they ever resolve your issue?
I’m having an issue where I did purchase the newest players handbook but it says I can only choose from features from the 2014 handbook, dungeon masters guide and basic rules.
Not sure if it’s related but that’s my issue.
Are your entitlements in sync?
https://www.dndbeyond.com/account/licenses
Can you give a specific example of something you're not able to select?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/qWzGhwBjYr
Hi Spamandtuna, sorry to revive a thread from months ago, but I am having the same problem.
I purchased Tasha's Cauldron and when I go to make a new character I am unable to access the subclasses from them. I have confirmed that all my entitlements are in sync, this is my only account, and it shows that I have purchased the digital book back on Nov 03, 2020. When I go to make a character the subclasses are inconsistently available. For barbarian & bard I have both subclasses from TCoE, for Fighter it is only Rune Knight, Druid is Spores & Wildfire but not Stars, and Sorcerer has nothing at all, which is the class I need.
When I try to build the character in the campaign I have access to other books I bought, but when I build them in isolation outside of the campaign I only have access to Dragon Sorcery.
Please let me know if I should contact support or start a new thread about this issue.
It sounds like you’re selecting the 2024 classes. The subclasses you’re not seeing were all updated in the 2024 PHB, and you’d need that book to use those updated subclasses.
If you want to use the TCOE versions, you’ll need to remove your current class and choose one under “2014 Core Rules” instead.
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/qWzGhwBjYr
Yep, looks like that's exactly it. I am now remembering I had this exact issue when the 2024 update rolled out because it isn't clear that is the new classes/rules. Can only imagine how many times you've had to answer this question. Thanks for your help!
I can't access my digital pre-ordered content but it's saying the license is In sync
What content are you not able to access?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/qWzGhwBjYr
Hero's on the border lands it says it's, purchased and that I own it and that it was delivered but I can't even see it in sources.
I have the pre-ordered as well,
Note that on the product description:
*There is no Early Access period offered for this product. All pre-orders will be sent out upon official release.
You should see "Borderlands Quest: Goblin Trouble" in your adventures though. Guessing the rest will drop on release day.
Regards
Paul
Yeah, Heroes on the Borderlands releases Sept. 16th. Still another week to go.
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/qWzGhwBjYr