So I was trying to create a new character but I had used up all my slots. The issue is I have a masters subscription. It says it is active but it didn't bill me on 5/29 and I'm not sure what to do since customer support has been totally unresponsive.
When my original Master sub ran out earlier this year, it did not auto-renew. I just went to the sub page and bought it again. You will have to re-enable content sharing in any campaigns you are in afterwards.
So I was trying to create a new character but I had used up all my slots. The issue is I have a masters subscription. It says it is active but it didn't bill me on 5/29 and I'm not sure what to do since customer support has been totally unresponsive.
How long had it been since you contacted support?
When my original Master sub ran out earlier this year, it did not auto-renew. I just went to the sub page and bought it again. You will have to re-enable content sharing in any campaigns you are in afterwards.
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Thanks for the report, Roivas_susej!
I've pinged support with your concerns and am confidant you'll be getting a response from them today.
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I contacted them last weekend. They finally did get back to me. But nothing has changed.