Having sporadic character images loading issues with Edge as well, even after clearing cache and refreshing page. Profile avatar as well isn't loading properly on main D&D Beyond page. Edge version is up to date : 99.0.1150.55 (Official build) (64-bit); This has been going on for a while now and didn't think at first it was D&D Beyond- specific issue, but seems to be.
Having sporadic character images loading issues with Edge as well, even after clearing cache and refreshing page. Profile avatar as well isn't loading properly on main D&D Beyond page. Edge version is up to date : 99.0.1150.55 (Official build) (64-bit); This has been going on for a while now and didn't think at first it was D&D Beyond- specific issue, but seems to be.
It's the Ratings cookie. If you delete that cookie from dndbeyond.com that will help clear up the problem.
Rollback Post to RevisionRollBack
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
I'm having a similar issue - all uploaded character portraits have vanished, as have some of the character backdrops. New portraits cannot be uploaded. Clearing cookies has not helped.
The extension found by Jay_Lane has been a game changer for me. Like this is a non issue now that I have blocked the "Ratings" field from the site cookie. Link to EditThisCookie. Jay_Lane's video in their comment is everything you need to do.
If this method does not resolve the image/pdf/RTF editor loading issues, you have something else going on. I suggest trying to do the same thing in incognito mode or another browser. Open the console (f12) and look for errors. Screenshots of those errors might be helpful and diagnosing your problem. But if another browser or incognito mode works and EditThisCookie didn't help, then I'm not sure what the issue is.
I've tried all the fixes listed and have gotten no results -- it's not just custom character portraits either, it's the dnd beyond provided portraits and sheet backgrounds for me. Happens on both Chrome and Safari on my mac
I've tried all the fixes listed and have gotten no results -- it's not just custom character portraits either, it's the dnd beyond provided portraits and sheet backgrounds for me. Happens on both Chrome and Safari on my mac
After you clear the ratings cookie make sure you do a hard reload. Hit F12 right click the reload button in the original window and select hard reload. This will force a redownload of images. You may have to google how to do a hard reload for safari cause I'm not 100% on that. For others that are firefox users ctrl+shift+r I believe does it.
If that doesn't work in the window that F12 brings up go to the network tab and try checking disable cache and doing the hard reload again. Apparently that has also fixed it for some people. The image below is chrome but you can find the same checkbox under the same tab for firefox. Again I'm unsure for Safari.
It was all sorts of images for me as well when I had the issue including images in the compendium books like maps, and artwork. It was incredibly frustrating.
Just poppin' in to bring a little update for all y'all... I'm pretty sure that I read in recent patch notes from AboveVTT that the up-to-date version of the VTT extension has included an automatic check for the 'ratings' cookie - and if it is found, it clears it for you.
But I'm not an AboveVTT dev, so I can't officially confirm that. And you didn't hear it from me >.> but I'm definitely not having the image issue anymore & I've been able to remove cookie editor (to lighten my browser load).
Cheers to all the people who put in time and energy to fix these things. May your dice roll high, and your spirits rise higher.
I'm having this same problem, which started about 2-3 weeks ago for me. It only happens on this computer, not others I use, and only in Firefox thus far. I'm currently using Firefox version 99.0. I've gone through many of the fixes in the 8-pages of this thread. I can't find anything to do with a ratings cache, so haven't done that one.
Any ideas?
Edit: Ironic that my icon for this forum also didn't post.
I dunno if this makes a difference or not - but the 'ratings' thing is not about the browser cache. "Ratings" is a cookie. and, ironically, the ratings cookie is the one thing you haven't done - but it is the one thing that actually seems to work.
There are a couple different ways to clear a cookie. Without knowing anything else about your comfort level with these sorts of things, I would probably suggest getting a browser extension that can interface with the cookies being used on a per-website basis. That way you can reliably clear the "ratings" cookie - and only the ratings cookie - from DDB without accidentally messing up anything else.
Many of us have used "Cookie Editor" for this (various instructions found in the afore mentioned 8 pages). But really, any interface that allows you to pick specific cookies to clear and/or just completely block or blacklist will work. If you're comfortable with some basic web dev tools, just about every browser has a dev interface built in (for chrome it's accessed by hitting F12). This method has the ability to do the same sort of cookie clearing actions, but without having to install a browser extension. The limitation in browser dev tools is based on your comfort with your browser's interface and your confidence that you know what you're doing.
OK, so I dont understand ANY of this. whats a ratings cookie? I dont see any of these things... ALL I know Is I have been having issues with character portraits and backgrounds for MONTHS. Since november 2021. I tried clearing cookies and caches, I am running chrome, but if I open an incognito window, everything loads just fine. I have stopped plugins and retried, nothign seems to work. I dont see any ratings cookie... Anyone able to explain any of this to someone who doesnt understand html? Thanks
OK, so I dont understand ANY of this. whats a ratings cookie? I dont see any of these things... ALL I know Is I have been having issues with character portraits and backgrounds for MONTHS. Since november 2021. I tried clearing cookies and caches, I am running chrome, but if I open an incognito window, everything loads just fine. I have stopped plugins and retried, nothign seems to work. I dont see any ratings cookie... Anyone able to explain any of this to someone who doesnt understand html? Thanks
The short explaination, is the feature at the bottom of other peoples messages with a number and an arrow is the "Rating" When clicked, it sends the data to the server to be stored. BUT it is also put into an ever growing cookie.
This cookie is sent up to the servers when you click on a webpage with an image, and if it is too big the server throws an error, and you see the result.
That said this is a lot of work for folks who aren't HMTL or browser savy.
So the cookie apparently isn't needed for Rating to function; its a nice to have to reduce server load. So blocking the cookie and preventing its creation/modification solves the problem.
OK, so I dont understand ANY of this. whats a ratings cookie? I dont see any of these things... ALL I know Is I have been having issues with character portraits and backgrounds for MONTHS. Since november 2021. I tried clearing cookies and caches, I am running chrome, but if I open an incognito window, everything loads just fine. I have stopped plugins and retried, nothign seems to work. I dont see any ratings cookie... Anyone able to explain any of this to someone who doesnt understand html? Thanks
The short explaination, is the feature at the bottom of other peoples messages with a number and an arrow is the "Rating" When clicked, it sends the data to the server to be stored. BUT it is also put into an ever growing cookie.
This cookie is sent up to the servers when you click on a webpage with an image, and if it is too big the server throws an error, and you see the result.
That said this is a lot of work for folks who aren't HMTL or browser savy.
So the cookie apparently isn't needed for Rating to function; its a nice to have to reduce server load. So blocking the cookie and preventing its creation/modification solves the problem.
And Jay_Lane, if you read this you might consider putting a link to that browser extension in your comment. Because everyone's going to point to your comment as the quickest and easiest work around for this issue.
And Jay_Lane, if you read this you might consider putting a link to that browser extension in your comment. Because everyone's going to point to your comment as the quickest and easiest work around for this issue.
I've added the cookie editor, cleared my cache and cookies, done the f12 hard reload/disabled the cache, and still no photos/backgrounds loading for me
I've added the cookie editor, cleared my cache and cookies, done the f12 hard reload/disabled the cache, and still no photos/backgrounds loading for me
Yep; removing the ratings cookie did it.
K I'll try that ... I've been having trouble with the pull down menu not retracting once pulled on the character program I use google chrome
You know this thing.
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The sign on the trail ahead reads "DONT FEED THE DRAGON!" "Working Together" Follow this link please
Having sporadic character images loading issues with Edge as well, even after clearing cache and refreshing page. Profile avatar as well isn't loading properly on main D&D Beyond page. Edge version is up to date : 99.0.1150.55 (Official build) (64-bit); This has been going on for a while now and didn't think at first it was D&D Beyond- specific issue, but seems to be.
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Currently playing: Fai'zal - CN Githyanki Rogue (Candlekeep Mysteries, Forgotten Realms) ; Zeena - LN Elf Sorcerer (Dragonlance)
Playing D&D since 1st edition. DMs Guild Author: B.A. Morrier (4-5⭐products! Please check them out.) Twitter: @benmorrier he/him
It's the Ratings cookie. If you delete that cookie from dndbeyond.com that will help clear up the problem.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
I'm having a similar issue - all uploaded character portraits have vanished, as have some of the character backdrops. New portraits cannot be uploaded. Clearing cookies has not helped.
The extension found by Jay_Lane has been a game changer for me. Like this is a non issue now that I have blocked the "Ratings" field from the site cookie. Link to EditThisCookie. Jay_Lane's video in their comment is everything you need to do.
If this method does not resolve the image/pdf/RTF editor loading issues, you have something else going on. I suggest trying to do the same thing in incognito mode or another browser. Open the console (f12) and look for errors. Screenshots of those errors might be helpful and diagnosing your problem. But if another browser or incognito mode works and EditThisCookie didn't help, then I'm not sure what the issue is.
How to: Replace DEX in your AC | Jump & Suffocation stats | Build a (Spell & class effect buff system | Wild Shape effect system) | Tool Proficiencies as Custom Skills | Spells at higher levels explained | Superior Fighting/Martial Adept Fix | Snippet Codes Explored - Subclasses | Snippet Math Theory | Homebrew Weapons Explained
Check out my: FEATS | MAGIC ITEMS | MONSTERS | SUBCLASSES Artificer Specialist: Weaveblade
Dndbeyond images not loading A PERMANENT WORKAROUND!!! (thank you Jay_Lane)
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/137410-character-portraits-and-backgrounds-disappearing?comment=10
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Need a character story/background written up? I do it for free (but also take donations!) - https://forums.giantitp.com/showthread.php?591882-Need-a-character-background-written-up
This is still a problem.
I've tried all the fixes listed and have gotten no results -- it's not just custom character portraits either, it's the dnd beyond provided portraits and sheet backgrounds for me. Happens on both Chrome and Safari on my mac
Rees Changeling Rogue in Tales From the Yawning Portal: Sunless Citadel
Nikya Centaur Blood Hunter in Death House Halloween Oneshot
After you clear the ratings cookie make sure you do a hard reload. Hit F12 right click the reload button in the original window and select hard reload. This will force a redownload of images. You may have to google how to do a hard reload for safari cause I'm not 100% on that. For others that are firefox users ctrl+shift+r I believe does it.
If that doesn't work in the window that F12 brings up go to the network tab and try checking disable cache and doing the hard reload again. Apparently that has also fixed it for some people. The image below is chrome but you can find the same checkbox under the same tab for firefox. Again I'm unsure for Safari.
It was all sorts of images for me as well when I had the issue including images in the compendium books like maps, and artwork. It was incredibly frustrating.
How to get your dice to look like the ones in my profile picture and a full site dark mode.
Tutorial thread by Hyrkali
Just poppin' in to bring a little update for all y'all... I'm pretty sure that I read in recent patch notes from AboveVTT that the up-to-date version of the VTT extension has included an automatic check for the 'ratings' cookie - and if it is found, it clears it for you.
But I'm not an AboveVTT dev, so I can't officially confirm that. And you didn't hear it from me >.> but I'm definitely not having the image issue anymore & I've been able to remove cookie editor (to lighten my browser load).
Cheers to all the people who put in time and energy to fix these things.
May your dice roll high, and your spirits rise higher.
~A 💜
💜 Spes Æternum Oritur 💜
I'm having this same problem, which started about 2-3 weeks ago for me. It only happens on this computer, not others I use, and only in Firefox thus far. I'm currently using Firefox version 99.0. I've gone through many of the fixes in the 8-pages of this thread. I can't find anything to do with a ratings cache, so haven't done that one.
Any ideas?
Edit: Ironic that my icon for this forum also didn't post.
~CQ
"I find it kind of funny, I find it kind of sad, the dreams in which I'm dying are the best I've ever had." - Tears For Fears
I dunno if this makes a difference or not - but the 'ratings' thing is not about the browser cache. "Ratings" is a cookie. and, ironically, the ratings cookie is the one thing you haven't done - but it is the one thing that actually seems to work.
There are a couple different ways to clear a cookie. Without knowing anything else about your comfort level with these sorts of things, I would probably suggest getting a browser extension that can interface with the cookies being used on a per-website basis. That way you can reliably clear the "ratings" cookie - and only the ratings cookie - from DDB without accidentally messing up anything else.
Many of us have used "Cookie Editor" for this (various instructions found in the afore mentioned 8 pages). But really, any interface that allows you to pick specific cookies to clear and/or just completely block or blacklist will work. If you're comfortable with some basic web dev tools, just about every browser has a dev interface built in (for chrome it's accessed by hitting F12). This method has the ability to do the same sort of cookie clearing actions, but without having to install a browser extension. The limitation in browser dev tools is based on your comfort with your browser's interface and your confidence that you know what you're doing.
Hope this helps!
La,
~A💜
💜 Spes Æternum Oritur 💜
OK, so I dont understand ANY of this. whats a ratings cookie? I dont see any of these things... ALL I know Is I have been having issues with character portraits and backgrounds for MONTHS. Since november 2021. I tried clearing cookies and caches, I am running chrome, but if I open an incognito window, everything loads just fine. I have stopped plugins and retried, nothign seems to work. I dont see any ratings cookie... Anyone able to explain any of this to someone who doesnt understand html? Thanks
The short explaination, is the feature at the bottom of other peoples messages with a number and an arrow is the "Rating" When clicked, it sends the data to the server to be stored. BUT it is also put into an ever growing cookie.
This cookie is sent up to the servers when you click on a webpage with an image, and if it is too big the server throws an error, and you see the result.
This post: https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/108539-portraits-not-loading?comment=133 has the best known solution, and has video explaining it.
That said this is a lot of work for folks who aren't HMTL or browser savy.
So the cookie apparently isn't needed for Rating to function; its a nice to have to reduce server load. So blocking the cookie and preventing its creation/modification solves the problem.
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/108539-portraits-not-loading?comment=133
Your link seems to be malfunctioning
And Jay_Lane, if you read this you might consider putting a link to that browser extension in your comment. Because everyone's going to point to your comment as the quickest and easiest work around for this issue.
How to: Replace DEX in your AC | Jump & Suffocation stats | Build a (Spell & class effect buff system | Wild Shape effect system) | Tool Proficiencies as Custom Skills | Spells at higher levels explained | Superior Fighting/Martial Adept Fix | Snippet Codes Explored - Subclasses | Snippet Math Theory | Homebrew Weapons Explained
Check out my: FEATS | MAGIC ITEMS | MONSTERS | SUBCLASSES Artificer Specialist: Weaveblade
Dndbeyond images not loading A PERMANENT WORKAROUND!!! (thank you Jay_Lane)
Good idea - just did this. Thanks.
How to get your dice to look like the ones in my profile picture and a full site dark mode.
Tutorial thread by Hyrkali
I've added the cookie editor, cleared my cache and cookies, done the f12 hard reload/disabled the cache, and still no photos/backgrounds loading for me
Rees Changeling Rogue in Tales From the Yawning Portal: Sunless Citadel
Nikya Centaur Blood Hunter in Death House Halloween Oneshot
Did you block the "Ratings" field like it shows in the video from https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/108539-portraits-not-loading?comment=133?
How to: Replace DEX in your AC | Jump & Suffocation stats | Build a (Spell & class effect buff system | Wild Shape effect system) | Tool Proficiencies as Custom Skills | Spells at higher levels explained | Superior Fighting/Martial Adept Fix | Snippet Codes Explored - Subclasses | Snippet Math Theory | Homebrew Weapons Explained
Check out my: FEATS | MAGIC ITEMS | MONSTERS | SUBCLASSES Artificer Specialist: Weaveblade
Dndbeyond images not loading A PERMANENT WORKAROUND!!! (thank you Jay_Lane)
Yup, I've tried all the things anyone's mentioned thus far and sadly, no images
Rees Changeling Rogue in Tales From the Yawning Portal: Sunless Citadel
Nikya Centaur Blood Hunter in Death House Halloween Oneshot