If you don’t get help in the forums, I would encourage you to submit a support ticket. This looks like one of those things we forum regulars can’t help you with; it will likely take staff intervention, and that’s easiest to access through the zen desk support system.
I've received this same error when trying to download a PC's PDF. I believe this is related to the Portraits not Loading issue.
Here is a quick workaround that fixes this issue temporarily where you can download your PC's PDF. Still pending resolution on support ticket #1092350 I submitted back in October.
Microsoft PC, Edge running.
copy link gives
No Gaming is Better than Bad Gaming.
If you don’t get help in the forums, I would encourage you to submit a support ticket. This looks like one of those things we forum regulars can’t help you with; it will likely take staff intervention, and that’s easiest to access through the zen desk support system.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I've received this same error when trying to download a PC's PDF. I believe this is related to the Portraits not Loading issue.
Here is a quick workaround that fixes this issue temporarily where you can download your PC's PDF. Still pending resolution on support ticket #1092350 I submitted back in October.
How to: Replace DEX in AC | Jump & Suffocation stats | Spell & class effect buff system | Wild Shape effect system | Tool Proficiencies as Custom Skills | Spells at higher levels explained | Superior Fighting/Martial Adept Fix | Snippet Codes Explored - Subclasses | Snippet Math Theory | Homebrew Weapons Explained
My: FEATS | MAGIC ITEMS | MONSTERS | SUBCLASSES Artificer Specialist: Weaveblade
Dndbeyond images not loading WORKAROUND FIXED!!! (TY Jay_Lane for original instructions)