I work from home and use D&D Beyond from home, so VPN/script stuff is not an issue here. This is a D&D Beyond issue, not a VPN/script/provider/browser or any other issue D&D Beyond wants to try and blame for their "tinkering" when bringing in the new year. I guess the next thing they will use as an excuse will be Russian Bots.
I work from home and use D&D Beyond from home, so VPN/script stuff is not an issue here. This is a D&D Beyond issue, not a VPN/script/provider/browser or any other issue D&D Beyond wants to try and blame for their "tinkering" when bringing in the new year. I guess the next thing they will use as an excuse will be Russian Bots.
Alright calm down. They are just trying to figure out the problem and fix it for you. And I do mean for you, because only a few people are still having issues, not the whole site. I haven't had issues since they fixed whatever was causing it when this thread was made.
A few people who used NordVPN were having this issue still and it went away when they turned it off. And the NordVPN help site has a page saying they were having issues with a few sites. That is why Mellie asked about it.
They are not trying to pass blame, just trying to figure out what people still having issues have in common to identify the cause. That is how troubleshooting works. If you want your problem fixed faster, you should make fewer snide remarks and give more technical detail: browser version, ISP, VPNs, extensions, etc.
The site has been slow for me as well, taking up to a minute for any changes to get posted. Then most recently changes aren’t being saved. For example, when going through character options it kept prompting me to select a subclass at level 3, even though I just selected one. Most recently, I was able to get to the character sheet only to find out my characteristics in two stats hadn’t been set.
now I am able to make an illegal level 21 character?
I’ve tried to recreate the character, logged in and out, and reset my cache. I do not use a VPN either.
Edit: the character linked above now shows a proper 3/1 split as intended. I think there is some sort of backend delay from the website to whatever database is used. Previously the link showed a level 20 Monk/1 cleric including 21 hit dice.
VPNs make a difference because it routes your traffic through extra locations and connections, which can slow things down. Also the protocols used can interfere with site based scripts.
When creating characters the ability scores keep vanishing along with when selecting options for levelling up they disappear and have to refresh the page.
Several of you reporting problems have underscores (_) in your user names. I know that special characters have caused in user names have caused problems with character access in the past. Is it possible that is part of the issue? Since at least one Mod has replied since these recent reports have come in and hasn’t suggested that as an issue, it might be worth holding off on asking for a name change credit until a moderator is able to chime in on whether or not the underscore counts as a “special” character in that sense.
There was a site-wide deploy last night that caused some of the slowness that some of you have reported to occur. That should be resolved now - though of course we plan on monitoring any and all reports coming in. Thanks for your patience!
I also noticed the slowness last night. As a suggestion, perhaps put a status notification up by the social links so that users can see that there is something going on. Something like below, with a tooltip of "Update in progress" or similar
Edit: I would actually put the symbol more to the right, next to the changelog icon.
Worked fine for me until maybe an hour or two ago. It takes roughly 12 seconds for any change to be recognized by the system. I don't mind waiting a bit from time to time when my speed is slow or something like that, but this is consistent. :(
EDIT: Interestingly enough, this does not happen when I choose background skills/languages
VPNs make a difference because it routes your traffic through extra locations and connections, which can slow things down. Also the protocols used can interfere with site based scripts.
True. It just seems odd that only one specific part of the site would be affected, the character page. The rest of the sites works fine and is even fast again even with the VPN turned on. It’s only the character page that doesn’t work. And for the record, I’m using NordVPN, which seems to be a common thread in this issue.
VPN can cause slowness, if you suspect that then I'd suggest running a trace route from command prompt to see your path.
Open command prompt
Enter in tracert dndbeyond.com
But, its unlikely that would be the problem in most cases, specifically if you're seeing the loading spinner. The character pages have approx 11MB of resources, though most are cached on disk and it looks like loading the page only transmits ~280KB of data since the rest is cached after you've been to the site before. 280kb is approx 90ms on a 25Mbit connection.
Watching the loading on console when it was bombing out, it was starting to load but failed on API calls, just timing out.
What seems odd is that there hasn't been any problems like this over the past year, but now all of a sudden this site is sporadic at best. Yet they want us to believe that it's something the users are doing on our end because they have no clue what the problem is. I have yet to see any post on this site or twitter or Facebook that gives an explanation as to what's going on and what caused this chaos. All we get is "We're doing our best", and some clown telling me that "They are just trying to figure out the problem and fix it for you. And I do mean for you, because only a few people are still having issues, not the whole site." Obviously, there are still plenty of people having issues with this site, and I do mean plenty, and I highly doubt it's because of something these users did.
And just for the record, I love this site, which is why it's so frustrating to see these issues take hold of one of the best things that has happened for D&D players.
I'm guessing the issues are related to the server architecture of the databases based off what I'm seeing. I can save a change and it shows up, but then I refresh and the change is reverted. Then I go to edit and the data is still here. Sounds like distributed DBs are out of sync but that's a wild guess based on working in ERP software land and what it feels like on the UI side.
But I am still having weird issues. I just tried editing a homebrew item and had to redo the edit and Save Changes 3 times before it actually saved the change.
As a side note, the support for the website sucks. It seems like the only responses I get are useless. I just had the edit button on this post not work when I clicked it and had to refresh to be able to click it.
Negative, but it was while I was at work, so I would not be surprised if there was VPN / script stuff happening in the background.
Site Info: Wizard's ToS | Fan Content Policy | Forum Rules | Physical Books | Content Not Working | Contact Support
How To: Homebrew Rules | Create Homebrew | Snippet Codes | Tool Tips (Custom) | Rollables (Generator)
My Homebrew: Races | Subclasses | Backgrounds | Feats | Spells | Magic Items
Other: Beyond20 | Page References | Other Guides | Entitlements | Dice Randomization | Images Fix | FAQ
I work from home and use D&D Beyond from home, so VPN/script stuff is not an issue here. This is a D&D Beyond issue, not a VPN/script/provider/browser or any other issue D&D Beyond wants to try and blame for their "tinkering" when bringing in the new year. I guess the next thing they will use as an excuse will be Russian Bots.
If you want sugar coating, go buy a dessert....
Alright calm down. They are just trying to figure out the problem and fix it for you. And I do mean for you, because only a few people are still having issues, not the whole site. I haven't had issues since they fixed whatever was causing it when this thread was made.
A few people who used NordVPN were having this issue still and it went away when they turned it off. And the NordVPN help site has a page saying they were having issues with a few sites. That is why Mellie asked about it.
They are not trying to pass blame, just trying to figure out what people still having issues have in common to identify the cause. That is how troubleshooting works. If you want your problem fixed faster, you should make fewer snide remarks and give more technical detail: browser version, ISP, VPNs, extensions, etc.
system is slow as hell tonight, every change I make takes so long. Frustrating.
EDIT: Been faster this last hour since 1:50am UK time.
I refuse to get into deleting cookies and cache etc.
I am not behind a VPN and it started being extremely slow again tonight.
I am not on a VPN myself. I have to agree with belfastbike, DnDBeyond is slow as molasses tonight.
Watch your back, conserve your ammo,
and NEVER cut a deal with a dragon!
I just deleted my cookies like it said before for fixing the characters, working fine now. I was slow earlier.
Also known as CrafterB and DankMemer.
Here, have some homebrew classes! Subclasses to? Why not races. Feats, feats as well. I have a lot of magic items. Lastly I got monsters, fun, fun times.
The site has been slow for me as well, taking up to a minute for any changes to get posted. Then most recently changes aren’t being saved. For example, when going through character options it kept prompting me to select a subclass at level 3, even though I just selected one. Most recently, I was able to get to the character sheet only to find out my characteristics in two stats hadn’t been set.
now I am able to make an illegal level 21 character?
https://ddb.ac/characters/21132013/tpC9V0
I’ve tried to recreate the character, logged in and out, and reset my cache. I do not use a VPN either.
Edit: the character linked above now shows a proper 3/1 split as intended. I think there is some sort of backend delay from the website to whatever database is used. Previously the link showed a level 20 Monk/1 cleric including 21 hit dice.
I'm having the same problem. I don't see why using a VPN should make a difference, but it does.
VPNs make a difference because it routes your traffic through extra locations and connections, which can slow things down. Also the protocols used can interfere with site based scripts.
Find my D&D Beyond articles here
When creating characters the ability scores keep vanishing along with when selecting options for levelling up they disappear and have to refresh the page.
Several of you reporting problems have underscores (_) in your user names. I know that special characters have caused in user names have caused problems with character access in the past. Is it possible that is part of the issue? Since at least one Mod has replied since these recent reports have come in and hasn’t suggested that as an issue, it might be worth holding off on asking for a name change credit until a moderator is able to chime in on whether or not the underscore counts as a “special” character in that sense.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
-
View User Profile
-
View Posts
-
Send Message
D&D Beyond StaffThere was a site-wide deploy last night that caused some of the slowness that some of you have reported to occur. That should be resolved now - though of course we plan on monitoring any and all reports coming in. Thanks for your patience!
Got the error popup just now:
Site seems to still be working fine.
I also noticed the slowness last night. As a suggestion, perhaps put a status notification up by the social links so that users can see that there is something going on. Something like below, with a tooltip of "Update in progress" or similar
Edit: I would actually put the symbol more to the right, next to the changelog icon.
Site Info: Wizard's ToS | Fan Content Policy | Forum Rules | Physical Books | Content Not Working | Contact Support
How To: Homebrew Rules | Create Homebrew | Snippet Codes | Tool Tips (Custom) | Rollables (Generator)
My Homebrew: Races | Subclasses | Backgrounds | Feats | Spells | Magic Items
Other: Beyond20 | Page References | Other Guides | Entitlements | Dice Randomization | Images Fix | FAQ
Worked fine for me until maybe an hour or two ago. It takes roughly 12 seconds for any change to be recognized by the system. I don't mind waiting a bit from time to time when my speed is slow or something like that, but this is consistent. :(
EDIT: Interestingly enough, this does not happen when I choose background skills/languages
True. It just seems odd that only one specific part of the site would be affected, the character page. The rest of the sites works fine and is even fast again even with the VPN turned on. It’s only the character page that doesn’t work. And for the record, I’m using NordVPN, which seems to be a common thread in this issue.
VPN can cause slowness, if you suspect that then I'd suggest running a trace route from command prompt to see your path.
But, its unlikely that would be the problem in most cases, specifically if you're seeing the loading spinner. The character pages have approx 11MB of resources, though most are cached on disk and it looks like loading the page only transmits ~280KB of data since the rest is cached after you've been to the site before. 280kb is approx 90ms on a 25Mbit connection.
Watching the loading on console when it was bombing out, it was starting to load but failed on API calls, just timing out.
What seems odd is that there hasn't been any problems like this over the past year, but now all of a sudden this site is sporadic at best. Yet they want us to believe that it's something the users are doing on our end because they have no clue what the problem is. I have yet to see any post on this site or twitter or Facebook that gives an explanation as to what's going on and what caused this chaos. All we get is "We're doing our best", and some clown telling me that "They are just trying to figure out the problem and fix it for you. And I do mean for you, because only a few people are still having issues, not the whole site." Obviously, there are still plenty of people having issues with this site, and I do mean plenty, and I highly doubt it's because of something these users did.
And just for the record, I love this site, which is why it's so frustrating to see these issues take hold of one of the best things that has happened for D&D players.
If you want sugar coating, go buy a dessert....
I think I've heard of this happening recently. Clearing your browser's cache may help.
I'm guessing the issues are related to the server architecture of the databases based off what I'm seeing. I can save a change and it shows up, but then I refresh and the change is reverted. Then I go to edit and the data is still here. Sounds like distributed DBs are out of sync but that's a wild guess based on working in ERP software land and what it feels like on the UI side.
But I am still having weird issues. I just tried editing a homebrew item and had to redo the edit and Save Changes 3 times before it actually saved the change.
As a side note, the support for the website sucks. It seems like the only responses I get are useless. I just had the edit button on this post not work when I clicked it and had to refresh to be able to click it.