Found out my Subscription lapsed because my Payment card has changed. Went to renew my Subscription and now in loop. Account shows subscription was canceled. Click to choose plan, then get hit with a window saying couldn't collect payment. Cancel Subscription.
When clicking on the cancel subscription it gives a loading screen that never loads.
Put in a support ticket and have yet to hear anything back and my players are unable to level up / find items from our last session due to this.
There's a backlog of support tickets for that reason, so please be patient. Trying to expedite by submitting another ticket will put you further back in the queue.
Rollback Post to RevisionRollBack
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Almost a year and a half later and the same problem is happening, why wasn't this fixed? I don't want to unsubscribe and lose the characters I have already created. Do they not want customers back?
Rollback Post to RevisionRollBack
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Found out my Subscription lapsed because my Payment card has changed.
Went to renew my Subscription and now in loop.
Account shows subscription was canceled. Click to choose plan, then get hit with a window saying couldn't collect payment. Cancel Subscription.
When clicking on the cancel subscription it gives a loading screen that never loads.
Put in a support ticket and have yet to hear anything back and my players are unable to level up / find items from our last session due to this.
They've had a major issue with subscription management recently: https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/136290-subscription-issues-megathread
There's a backlog of support tickets for that reason, so please be patient. Trying to expedite by submitting another ticket will put you further back in the queue.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Almost a year and a half later and the same problem is happening, why wasn't this fixed? I don't want to unsubscribe and lose the characters I have already created. Do they not want customers back?