"Thanks for giving that a try. It looks like the error you encountered was the result of an error that our developers are aware of and have since fixed. Please let us know if you are still receiving the same error when attempting to renew your subscription."
Sent them a reply saying it still not working and was sent this today
"It's been a couple days and we haven't heard back from you on your open support request. When you can, please review the response below, reply back, and we'll be happy to continue assisting you."
Do they even read the replies? Also, if they say something has been fixed, then why are so many other people still have issues with it?
The way I solved this was by adding a request to my ticket to manually clear my subscription data. This allowed me to set up a new subscription without any issues. Hope it works for you guys!
They finally responded to my support ticket, with this:
Hello,
It appears this is a duplicate of a recently submitted request. As such, we'll close this ticket, and handle your request in Ticket #######. Please continue to correspond using the other email thread mentioned. If you have any separate unrelated issues, please feel free to submit a new ticket.
I’ll be glad to help you further if you have any other questions or concerns!
Seth Wizards of the Coast | Customer Service Representative Email support is available 24 hours a day, 7 days a week
This would be fine, except for the fact that it is patently untrue. I never submitted a new request, I just followed up on my existing one (to no response) for over 2 weeks. Even better, the link they provided takes me to a page that just says “oops. The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved.”
I have never felt so thoroughly disrespected by a company. Wizards of the Coast deserves to go out of business
So I have no idea what is going on at the moment their side. I have had NO response to either ticket as yet.
That said in another thread I was advised to try via the mobile app. This isn't working for everyone but I had a go and it took. May be worth having a go if you have the phone app connected as well.
So I got a response from customer support, was told got to the subscription management page and cancel my subscription and once that is done to resubscribe, sadly the management page doesn't have a cancel option that I could find so wasn't much help for me. Might work for someone else I suppose.
The way I solved this was by adding a request to my ticket to manually clear my subscription data. This allowed me to set up a new subscription without any issues. Hope it works for you guys!
This is what helped me. They finally got through and did what Vasir said and it worked.
If anyone else is having issues just do what is quoted.
Now to figure out what's wrong with the mobile version. :P
I have been trying for the past week to reactivate my account. I keep on getting an error message that it cannot be processed.
Tried different browsers and turning off VPN to see if that was the issue but the error message still appears.
Also tried submitting a support ticket but the staff were unable to help me at all.
Anyone else having a similar issue?
Having the same issue and my ticket is being ignored.
Same here. My support ticket has been completely ignored for over 2 weeks now. I’ve even followed up on the ticket twice asking for a response
Same here can't reactivate account, suppose to be running a game tonight...maybe I'll pull out my Starfinder stuff. /shrug
Same issue and no response from the team at all.
Got an email saying this
"Thanks for giving that a try. It looks like the error you encountered was the result of an error that our developers are aware of and have since fixed. Please let us know if you are still receiving the same error when attempting to renew your subscription."
Sent them a reply saying it still not working and was sent this today
"It's been a couple days and we haven't heard back from you on your open support request. When you can, please review the response below, reply back, and we'll be happy to continue assisting you."
Do they even read the replies? Also, if they say something has been fixed, then why are so many other people still have issues with it?
The way I solved this was by adding a request to my ticket to manually clear my subscription data. This allowed me to set up a new subscription without any issues. Hope it works for you guys!
I just raised another request with them with your advice Vasir.
I will update you all if they deign to respond this time with what they say. Thank you for the help.
They finally responded to my support ticket, with this:
This would be fine, except for the fact that it is patently untrue. I never submitted a new request, I just followed up on my existing one (to no response) for over 2 weeks.
Even better, the link they provided takes me to a page that just says “oops. The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved.”
I have never felt so thoroughly disrespected by a company. Wizards of the Coast deserves to go out of business
So I have no idea what is going on at the moment their side.
I have had NO response to either ticket as yet.
That said in another thread I was advised to try via the mobile app. This isn't working for everyone but I had a go and it took. May be worth having a go if you have the phone app connected as well.
So I got a response from customer support, was told got to the subscription management page and cancel my subscription and once that is done to resubscribe, sadly the management page doesn't have a cancel option that I could find so wasn't much help for me. Might work for someone else I suppose.
This is what helped me. They finally got through and did what Vasir said and it worked.
If anyone else is having issues just do what is quoted.
Now to figure out what's wrong with the mobile version. :P