Hi there, pissed off customer. I've gone along with most of your money-grubbing and b.s. for years because I'm used to the system and I can use it for everything. I pay for my Master Tier membership, and frankly, I'd pay more even if it were more expensive.
But no longer. Suddenly, with absolutely ZERO warning, they installed a 2048 character limit on my campaigns. I have about 9 campaigns, all of them with several dozen pages of notes; hundreds, in a few cases. And now, suddenly, with no warning, all my information is just GONE!! I was unaware of the change when I restarted my computer last night and now everything is gone... truncated to illegibility. D&D Beyond (i.e., WotC) has just cost me thousands of hours of work overnight. I am more angry right now than I've been in years. What the hell!?? Why did they do this? Why no warning? No heads up? At the very least, why not give us the chance to save our work elsewhere. I'd still cancel, since I can't use D&D Beyond for anything I need it for anymore, but at least I wouldn't hate your company with the passion of a thousand burning suns.
EDIT: It's fair to admit that not all my information is gone... only the campaign I was working on yesterday when this new b.s. went into play. The others are frozen in limbo. If I don't try to edit, they're fine. If I do, then I can't save them again but have to transfer the data elsewhere. Either way, it's a pain in the ass to lose something that I paid for several times over the last 6 years. ($55 per year, over six years, is what, $300+ dollars?. Not to mention all the digital materials I've purchased separately just to use with the D&D Beyond platform.)
I have not lost years of work (yet)--I just can't update anything until I do a massive cull, which is a major pain in the ass. I'd rather be prepping for my campaign than shopping for a new host for my D&D campaign materials.
This is so stupid. DDB tries so hard to make it difficult to use third-party platforms and then makes their own platform significantly worse off for DMs. If you need to make space on your servers for text, delete some of your dumb dice sets.
And before you say, "just use Google docs," you are entirely missing the point. This is grade-A enshittification. Listen to your customers and if you have been providing a basic service for years, don't suddenly pull it.
And before you say, "it wasn't meant for this much text," well, the people using what you say is too much text are probably your most invested DMs, i.e. customers. So if the problem is on your end, provide a fix.
I have not lost years of work (yet)--I just can't update anything until I do a massive cull, which is a major pain in the ass. I'd rather be prepping for my campaign than shopping for a new host for my D&D campaign materials.
This is so stupid. DDB tries so hard to make it difficult to use third-party platforms and then makes their own platform significantly worse off for DMs. If you need to make space on your servers for text, delete some of your dumb dice sets.
And before you say, "just use Google docs," you are entirely missing the point. This is grade-A enshittification. Listen to your customers and if you have been providing a basic service for years, don't suddenly pull it.
And before you say, "it wasn't meant for this much text," well, the people using what you say is too much text are probably your most invested DMs, i.e. customers. So if the problem is on your end, provide a fix.
This... 100% this. You want us to stay high-tier paying customers, stop making our lives harder.
EDIT: As of today, the situation seems to have been resolved... I'm now able to continue taking notes and saving seems to no longer be a problem. Reducing the limit to 2048 characters may have been a temporary error, one that appears to have been rectified. My thanks to the devs for fixing this.
Funny how they didn't announce the change nor the fix. Where do they post these decisions, if at all?
You would think they would engage in some discussion before implementing changes. It's like they don't think at all before doing dumb things.
WotC CEO: "Hey, Daggerheart is kicking our ass, Pathfinder is still a valid competitor, and our reputation is in the toilet because we sent professional thugs to beat up a customer when we made a mistake. Not only that, but our experienced developers and reputable game designers are abandoning us in droves because we don't know how to treat our employees with basic human decency. What can we do to help our image and improve our bottom line?" Dimwitted Devs: "Duh... I know! Let's start taking away basic app functions from paying customers with absolutely ZERO warning! That'll make 'em love us. They'd never go to our competitors if we did that!" WotC CEO: "That's sound reasoning. Make it happen."
I'm grateful that they removed the restriction, but you have to wonder... "Who's making these silly decisions without asking their customer base about it first?"
In fairness, they did announce the fix in several threads on this forum. But I agree that not announcing the change was a very obvious and thoughtless mistake.
They didn't announce it here, nor did the answer the support ticket I sent regarding it. Announcing it elsewhere is like advertising cheaper groceries at the laundromat. If you have a message to get across, try saying it where those who are concerned about the issue are spending their time.
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Hi there, pissed off customer. I've gone along with most of your money-grubbing and b.s. for years because I'm used to the system and I can use it for everything. I pay for my Master Tier membership, and frankly, I'd pay more even if it were more expensive.
But no longer. Suddenly, with absolutely ZERO warning, they installed a 2048 character limit on my campaigns. I have about 9 campaigns, all of them with several dozen pages of notes; hundreds, in a few cases. And now, suddenly, with no warning, all my information is just GONE!! I was unaware of the change when I restarted my computer last night and now everything is gone... truncated to illegibility. D&D Beyond (i.e., WotC) has just cost me thousands of hours of work overnight. I am more angry right now than I've been in years. What the hell!?? Why did they do this? Why no warning? No heads up? At the very least, why not give us the chance to save our work elsewhere. I'd still cancel, since I can't use D&D Beyond for anything I need it for anymore, but at least I wouldn't hate your company with the passion of a thousand burning suns.
EDIT: It's fair to admit that not all my information is gone... only the campaign I was working on yesterday when this new b.s. went into play. The others are frozen in limbo. If I don't try to edit, they're fine. If I do, then I can't save them again but have to transfer the data elsewhere. Either way, it's a pain in the ass to lose something that I paid for several times over the last 6 years. ($55 per year, over six years, is what, $300+ dollars?. Not to mention all the digital materials I've purchased separately just to use with the D&D Beyond platform.)
My sentiments exactly.
I have not lost years of work (yet)--I just can't update anything until I do a massive cull, which is a major pain in the ass. I'd rather be prepping for my campaign than shopping for a new host for my D&D campaign materials.
This is so stupid. DDB tries so hard to make it difficult to use third-party platforms and then makes their own platform significantly worse off for DMs. If you need to make space on your servers for text, delete some of your dumb dice sets.
And before you say, "just use Google docs," you are entirely missing the point. This is grade-A enshittification. Listen to your customers and if you have been providing a basic service for years, don't suddenly pull it.
And before you say, "it wasn't meant for this much text," well, the people using what you say is too much text are probably your most invested DMs, i.e. customers. So if the problem is on your end, provide a fix.
This... 100% this. You want us to stay high-tier paying customers, stop making our lives harder.
EDIT: As of today, the situation seems to have been resolved... I'm now able to continue taking notes and saving seems to no longer be a problem. Reducing the limit to 2048 characters may have been a temporary error, one that appears to have been rectified. My thanks to the devs for fixing this.
It was a deliberate change that they rolled back after hearing the pushback from users.
pronouns: he/she/they
Funny how they didn't announce the change nor the fix. Where do they post these decisions, if at all?
You would think they would engage in some discussion before implementing changes. It's like they don't think at all before doing dumb things.
WotC CEO: "Hey, Daggerheart is kicking our ass, Pathfinder is still a valid competitor, and our reputation is in the toilet because we sent professional thugs to beat up a customer when we made a mistake. Not only that, but our experienced developers and reputable game designers are abandoning us in droves because we don't know how to treat our employees with basic human decency. What can we do to help our image and improve our bottom line?"
Dimwitted Devs: "Duh... I know! Let's start taking away basic app functions from paying customers with absolutely ZERO warning! That'll make 'em love us. They'd never go to our competitors if we did that!"
WotC CEO: "That's sound reasoning. Make it happen."
I'm grateful that they removed the restriction, but you have to wonder... "Who's making these silly decisions without asking their customer base about it first?"
In fairness, they did announce the fix in several threads on this forum. But I agree that not announcing the change was a very obvious and thoughtless mistake.
pronouns: he/she/they
They didn't announce it here, nor did the answer the support ticket I sent regarding it. Announcing it elsewhere is like advertising cheaper groceries at the laundromat. If you have a message to get across, try saying it where those who are concerned about the issue are spending their time.