As stated in our FAQ, "Orders should typically ship within 5-7 business days from when you place your order for it to be processed before it’s shipped".
And Book arrived on Monday.
They beat my expectations ... But my expectations dropped after some things just didn't feel right. Hence the topic name with a question mark.
I have no more concerns about the shipping or the product.
What I don't understand was their choice of automated wording and emphasis on whether I'm allowed to have buyers remorse about the product and service i bought.
In the day of free shipping and next day delivery i chose to buy through them rather then 3rd party.
Because of there off putting defensive stance to status inquire. They soured my willingness to do future business. Even though things wound up being jut fine.
Its like going to a diner, being sat at a table and twiddling your thumbs for far too long before someone waits on you. Then your not allowed to be upset about the wait? When you finally get your food, its good...but the experience of sitting there , unsure if your going to get your order, thinking ...maybe you should have gone somewhere else, wont beckon me to come back.
If there is another HPP product I want, I will mot likely through amazon next time.
What I don't understand was their choice of automated wording and emphasis on whether I'm allowed to have buyers remorse about the product and service i bought.
Did you read any of the replies explaining this to you?
Rollback Post to RevisionRollBack
Jander Sunstar is the thinking person's Drizzt, fight me.
Your restaurant analogy, as written, is missing some key details. A more accurate analogy would be a small-scale restaurant given an expose in a major paper or magazine. They suddenly have much more interest than they ever had before and suddenly find themselves with more customers than their small staff can deal with.
Ever been to a restaurant under those conditions? Guess what - even before you are seated, it is not uncommon for the maître’d to tell you that there might be a bit longer of a wait to be served due to the surge in demand, and apologize in advance for not quite living up to the customer service folks expect. Most people are going to be forgiving of that and are not going to be all that upset about the wait - after all, they came to try the hot new thing, and know that comes with some growing pains.
That is exactly what happened here. Humblewood used the digital equivalent of a maître’d warning folks that there would be delays and asking folks to be patient. Most folks probably have enough sense and empathy to accept that, just as they would in a more applicable version of your dinner analogy. But, unfortunately, some folks are just jerks. And, where at dinner there are social norms and public visibility to keep people in line, the anonymity of the internet gives rude, impatient, or otherwise selfish folks the opportunity to be an ass to customer service people without any repercussions.
What I don't understand was their choice of automated wording and emphasis on whether I'm allowed to have buyers remorse about the product and service i bought.
You might not have seen a lot of problematic customers before. I have, and I rather fire difficult customers than let my team continue to suffer. I need my workers to have a good time and want to come to work to help the business earn more money. Bending over backwards for every customer just creates more headaches and liabilities down the line. It is better to serve 9 customers well and focus on them to earn a repeat business, than to try to satisfy the 10th rude customer at the expense of the other 9 customers.
In the day of free shipping and next day delivery i chose to buy through them rather then 3rd party.
Because of there off putting defensive stance to status inquire. They soured my willingness to do future business. Even though things wound up being jut fine.
That is fine and totally understandable. You should vote with your wallet, support your values, and be firm in your decision. Not every business you come across will be pleasant, just as not every customer a business comes across will be pleasant either.
What I don't understand was their choice of automated wording and emphasis on whether I'm allowed to have buyers remorse about the product and service i bought.
You might not have seen a lot of problematic customers before. I have, and I rather fire difficult customers than let my team continue to suffer. I need my workers to have a good time and want to come to work to help the business earn more money. Bending over backwards for every customer just creates more headaches and liabilities down the line. It is better to serve 9 customers well and focus on them to earn a repeat business, than to try to satisfy the 10th rude customer at the expense of the other 9 customers.
In the day of free shipping and next day delivery i chose to buy through them rather then 3rd party.
Because of there off putting defensive stance to status inquire. They soured my willingness to do future business. Even though things wound up being jut fine.
That is fine and totally understandable. You should vote with your wallet, support your values, and be firm in your decision. Not every business you come across will be pleasant, just as not every customer a business comes across will be pleasant either.
100% + 100%.
Rollback Post to RevisionRollBack
CENSORSHIP IS THE TOOL OF COWARDS and WANNA BE TYRANTS.
Its like going to a diner, being sat at a table and twiddling your thumbs for far too long before someone waits on you
No, it's like sitting at a diner and expecting immediate service because that's what get when you pull up to the McDonald's drive-thru, and being disappointed because it took a whole two minutes before someone brought you a menu and a glass of water
Carric Aquissar, elven wannabe artist in his deconstructionist period (Archfey warlock) Lan Kidogo, mapach archaeologist and treasure hunter (Knowledge cleric) Mardan Ferres, elven private investigator obsessed with that one unsolved murder (Assassin rogue) Xhekhetiel, halfling survivor of a Betrayer Gods cult (Runechild sorcerer/fighter)
What I don't understand was their choice of automated wording and emphasis on whether I'm allowed to have buyers remorse about the product and service i bought.
You might not have seen a lot of problematic customers before. I have, and I rather fire difficult customers than let my team continue to suffer. I need my workers to have a good time and want to come to work to help the business earn more money. Bending over backwards for every customer just creates more headaches and liabilities down the line. It is better to serve 9 customers well and focus on them to earn a repeat business, than to try to satisfy the 10th rude customer at the expense of the other 9 customers.
In the day of free shipping and next day delivery i chose to buy through them rather then 3rd party.
Because of there off putting defensive stance to status inquire. They soured my willingness to do future business. Even though things wound up being jut fine.
That is fine and totally understandable. You should vote with your wallet, support your values, and be firm in your decision. Not every business you come across will be pleasant, just as not every customer a business comes across will be pleasant either.
This is how we as Dm's/players and customers should look at the game!
Rollback Post to RevisionRollBack
CENSORSHIP IS THE TOOL OF COWARDS and WANNA BE TYRANTS.
As stated in our FAQ, "Orders should typically ship within 5-7 business days from when you place your order for it to be processed before it’s shipped".
And Book arrived on Monday.
They beat my expectations ... But my expectations dropped after some things just didn't feel right. Hence the topic name with a question mark.
I have no more concerns about the shipping or the product.
What I don't understand was their choice of automated wording and emphasis on whether I'm allowed to have buyers remorse about the product and service i bought.
This is Not Always Right, a website dedicated to stories about rude, obnoxious, entitled, or just generally clueless customers. Spend some time reading stories on it: it should give you a good understanding about why businesses use such language in their terms of service.
Rollback Post to RevisionRollBack
Find your own truth, choose your enemies carefully, and never deal with a dragon.
"Canon" is what's factual to D&D lore. "Cannon" is what you're going to be shot with if you keep getting the word wrong.
I tried getting a PDF from them but I keep getting an error code. I've tried looking it up but I haven't found an exact meaning for it, I know it's not the problem with the card because I just used it to purchase earlier the same day too.
They really aren't a huge company. I have ordered from them a few times (minis, books, tarot cards) and I have never had an issue. They are based in Canada which is currently having shipping delays on a tonne of things, even within the country. They don't have access to the respources large companies like Amazon and WotC have. I think you are being very unreasonable complaining like this after 2 days. I doubt they have a huge team handling questions/complaints, and emails like yours aren't helping. As much as we would all like instant gratification, we can't always have that and it is worth remembering that there are a hundred moving parts that need to work together to get products to customers. Be patient and be kind.
Rollback Post to RevisionRollBack
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Support wrote me on Friday
And Book arrived on Monday.
They beat my expectations ... But my expectations dropped after some things just didn't feel right. Hence the topic name with a question mark.
I have no more concerns about the shipping or the product.
What I don't understand was their choice of automated wording and emphasis on whether I'm allowed to have buyers remorse about the product and service i bought.
In the day of free shipping and next day delivery i chose to buy through them rather then 3rd party.
Because of there off putting defensive stance to status inquire. They soured my willingness to do future business. Even though things wound up being jut fine.
Its like going to a diner, being sat at a table and twiddling your thumbs for far too long before someone waits on you. Then your not allowed to be upset about the wait? When you finally get your food, its good...but the experience of sitting there , unsure if your going to get your order, thinking ...maybe you should have gone somewhere else, wont beckon me to come back.
If there is another HPP product I want, I will mot likely through amazon next time.
Did you read any of the replies explaining this to you?
Jander Sunstar is the thinking person's Drizzt, fight me.
Your restaurant analogy, as written, is missing some key details. A more accurate analogy would be a small-scale restaurant given an expose in a major paper or magazine. They suddenly have much more interest than they ever had before and suddenly find themselves with more customers than their small staff can deal with.
Ever been to a restaurant under those conditions? Guess what - even before you are seated, it is not uncommon for the maître’d to tell you that there might be a bit longer of a wait to be served due to the surge in demand, and apologize in advance for not quite living up to the customer service folks expect. Most people are going to be forgiving of that and are not going to be all that upset about the wait - after all, they came to try the hot new thing, and know that comes with some growing pains.
That is exactly what happened here. Humblewood used the digital equivalent of a maître’d warning folks that there would be delays and asking folks to be patient. Most folks probably have enough sense and empathy to accept that, just as they would in a more applicable version of your dinner analogy. But, unfortunately, some folks are just jerks. And, where at dinner there are social norms and public visibility to keep people in line, the anonymity of the internet gives rude, impatient, or otherwise selfish folks the opportunity to be an ass to customer service people without any repercussions.
You might not have seen a lot of problematic customers before. I have, and I rather fire difficult customers than let my team continue to suffer. I need my workers to have a good time and want to come to work to help the business earn more money. Bending over backwards for every customer just creates more headaches and liabilities down the line. It is better to serve 9 customers well and focus on them to earn a repeat business, than to try to satisfy the 10th rude customer at the expense of the other 9 customers.
That is fine and totally understandable. You should vote with your wallet, support your values, and be firm in your decision. Not every business you come across will be pleasant, just as not every customer a business comes across will be pleasant either.
Check Licenses and Resync Entitlements: < https://www.dndbeyond.com/account/licenses >
Running the Game by Matt Colville; Introduction: < https://www.youtube.com/watch?v=e-YZvLUXcR8 >
D&D with High School Students by Bill Allen; Season 1 Episode 1: < https://www.youtube.com/watch?v=52NJTUDokyk&t >
100% + 100%.
CENSORSHIP IS THE TOOL OF COWARDS and WANNA BE TYRANTS.
No, it's like sitting at a diner and expecting immediate service because that's what get when you pull up to the McDonald's drive-thru, and being disappointed because it took a whole two minutes before someone brought you a menu and a glass of water
Active characters:
Carric Aquissar, elven wannabe artist in his deconstructionist period (Archfey warlock)
Lan Kidogo, mapach archaeologist and treasure hunter (Knowledge cleric)
Mardan Ferres, elven private investigator obsessed with that one unsolved murder (Assassin rogue)
Xhekhetiel, halfling survivor of a Betrayer Gods cult (Runechild sorcerer/fighter)
This is how we as Dm's/players and customers should look at the game!
CENSORSHIP IS THE TOOL OF COWARDS and WANNA BE TYRANTS.
https://notalwaysright.com/right/
This is Not Always Right, a website dedicated to stories about rude, obnoxious, entitled, or just generally clueless customers. Spend some time reading stories on it: it should give you a good understanding about why businesses use such language in their terms of service.
Find your own truth, choose your enemies carefully, and never deal with a dragon.
"Canon" is what's factual to D&D lore. "Cannon" is what you're going to be shot with if you keep getting the word wrong.
I tried getting a PDF from them but I keep getting an error code. I've tried looking it up but I haven't found an exact meaning for it, I know it's not the problem with the card because I just used it to purchase earlier the same day too.
They really aren't a huge company. I have ordered from them a few times (minis, books, tarot cards) and I have never had an issue. They are based in Canada which is currently having shipping delays on a tonne of things, even within the country. They don't have access to the respources large companies like Amazon and WotC have. I think you are being very unreasonable complaining like this after 2 days. I doubt they have a huge team handling questions/complaints, and emails like yours aren't helping. As much as we would all like instant gratification, we can't always have that and it is worth remembering that there are a hundred moving parts that need to work together to get products to customers. Be patient and be kind.