Hello Adventurers!
On December 7th we're rolling out a new set of self-serve functionalities thanks to which you’ll be able to easily upgrade or downgrade your subscription plan, change billing cycle and update your payment method. All of the new functionalities will become available gradually and will take until February to be accessible to all of the subscribers. Thanks to the flexibility of the new subscription system, you’ll be able to adjust the preferences based on your needs even in the middle of the current cycle! If you decide to downgrade or change to a lower billing cycle, the difference in the prices will be used towards your next payment. If you wish to have that difference deposited back to your original payment method instead, please contact our Customer Support.
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Posted Dec 7, 2021Cool if it worked, i tried to upgrade my subscription, but was only met with, Cancel before you can subscribe to hero tier
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Posted Dec 7, 2021Hi sn0gen.
Thank you for your feedback. As mentioned in the post, it'll take some time until the self-serve functionalities will become available to all of the subscribers.
Greetings
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Posted Dec 9, 2021It's the same for me?
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Posted Dec 9, 2021I tried to start a subscription after you launched this functiuon and i have not been able to. I'm not sure if that could be related
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Posted Dec 18, 2021I understand WoTC is making changes to some books. Especially dealing with alignment. I do not want the upgrades to D&D Beyond. The updates I do not agree with. Thank you.
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Posted Jan 1, 2022Yupp
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Posted Jan 11, 2022My account is now bugged and i cant access my subscription
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Posted Feb 22, 2022Hello mdlugolecka. Has this functionality, specifically the ability to update the payment method, been rolled out to all subscribers? If so, where is it located? Thank you.
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Posted Mar 10, 2022What happened to "until February?" Now it's March and we still don't have this... :/
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Posted Mar 11, 2022I am still having massive issues with the subscription issue. I was trying to upgrade but now it wants to deactivate my characters. something needs to be done about this
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Posted Mar 11, 2022I am trying to view my subscription page but just keep getting redirected to an application error due to a client-side exception is there a fix for this?
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Posted Mar 19, 2022I am locked out of renewing my subscription, too, and face some frustrated kids.
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Posted Mar 21, 2022Same here. Sigh.
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Posted Mar 22, 2022Using Windows 10 Microsoft Edge, I am having issues accessing my subscription (Active Until: Aug 21, 2022) presumably after this update. Access was fine early February but does not work now.
https://www.dndbeyond.com/subscriptions
https://www.dndbeyond.com/store/subscriptions/manage
Application error: a client-side exception has occurred (see the browser console for more information).
https://nextjs.org/docs/messages/client-side-exception-occurred
I've cleared cache, history, logged out, logged back in, etc..., but nothing has helped. Any advice?
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Posted Mar 23, 2022Working now in Windows 10 Microsoft Edge! I now see options to downgrade, update billing cycle, and cancel.
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Posted Apr 3, 2022I'm having an issue with my subscription status as well. When I go to renew my subscription, it directs me to a page that says "Couldn't Collect Payment" and doesn't give me an option to actually purchase a subscription. Anyone know what's going on?
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Posted Apr 27, 2022I'm receiving the same error & it's may in a few days
So, December new features were rolled out that didn't work after "taking time".
The SLA ddb provided for the items to roll out and work have been missed by almost 2 months.
This is effectively preventing dndbeyond from behind able to collect money from customers that are not new customers; i.e. losing income & loyalty from repeat customers.
In my experience working in the IT Industry, if a software upgrade creates errors or breaks the system a fix patch gets rolled out, often in the form of a software rollback. This is often the case with "webapps" such as this (coded database driven web site which aren't actually applications & just code).
That said why in the Sam #3££ has a roll back to a working, billable version been performed.
Which is more important? Loss if data input & content creation for 4 months or loss of customer revenue & overall business?
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Posted Apr 28, 20222022-04-28 apparently still not fixed pathetic.
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Posted Nov 11, 2022November of 2022 is there any update on this? I'm trying to go to master but it only gives me the option of canceling
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Posted Dec 11, 2022I can't update my credit card? My old one expired. I just paid yearly for the last 3 years. Now it won't let me subscribe again. I can buy things. I just can't subscribe. I've sent a help request to customer support...No awnser.
Couldn't Collect Payment
You no longer have access to the subscription benefits. If you have further questions please contact Customer Support.