Hey, I’ve started making a new character and was excited to try a Tortle, when lo and behold I discovered I couldn’t select it as a race in the character builder. I verified that I purchased that content (The whole Tortle Package, not just the race), I’ve tried logging out and back in, and have all content turned on, but still Tortle is not an option I can choose. I also tried through the app on my phone instead of the actual website, just in case there was a discrepancy, but to no avail. Any other ideas or maybe a reason this is happening?
Tortle isn't under the "Non-Core" content. Try "refreshing" the character by clicking the Inspiration box twice on the character sheet, then reloading the page, then see if you can change the race to Tortle.
Rollback Post to RevisionRollBack
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Have you tried checking that your Account Entitlements are in sync? (Go to your account - click the 'Marketplace' tab)
Rollback Post to RevisionRollBack
#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
Hey, I’ve started making a new character and was excited to try a Tortle, when lo and behold I discovered I couldn’t select it as a race in the character builder. I verified that I purchased that content (The whole Tortle Package, not just the race), I’ve tried logging out and back in, and have all content turned on, but still Tortle is not an option I can choose. I also tried through the app on my phone instead of the actual website, just in case there was a discrepancy, but to no avail. Any other ideas or maybe a reason this is happening?
Here are a few troubleshooting steps:
See if you can access the Tortle race page. If you can, this points to an issue with the character builder
Next, check that Tortle race option displays as owned in the marketplace. It'll display a grey check mark inside a circle if it is.
Go to Account Entitlements and ensure that there isn't a 'sync entitlements' button. If there is, click it. This button syncs up content you have access to with what you've bought
Go to Order Transactions and check that your Tortle Package purchase appears. If it doesn't, there may have been an issue completing the purchase
Check that the Tortle Package appears in your Current Product Licenses. If you purchased it individually (ie not as part of a bundle) it should be listed there
If you can let me know which of these checks fail, that'll help figure out what's wrong.
Oh my goodness, I'm an idiot. When I purchased The Tortle Package, I somehow dumbly chose Compendium Content Only. Ugh, mad at myself. Thank you for your help.
Oh my goodness, I'm an idiot. When I purchased The Tortle Package, I somehow dumbly chose Compendium Content Only. Ugh, mad at myself. Thank you for your help.
No worries, glad to be able to help. And at least upgrading to the full 'book' will deduct the money you spent on the compendium!
Hey, I’ve started making a new character and was excited to try a Tortle, when lo and behold I discovered I couldn’t select it as a race in the character builder. I verified that I purchased that content (The whole Tortle Package, not just the race), I’ve tried logging out and back in, and have all content turned on, but still Tortle is not an option I can choose. I also tried through the app on my phone instead of the actual website, just in case there was a discrepancy, but to no avail. Any other ideas or maybe a reason this is happening?
Do you have Noncore D&D Content enabled in the character creator?
I have a weird sense of humor.
I also make maps.(That's a link)
…thanks for coming to my TedTalk
Tortle isn't under the "Non-Core" content. Try "refreshing" the character by clicking the Inspiration box twice on the character sheet, then reloading the page, then see if you can change the race to Tortle.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
I appreciate the suggestion. That did not resolve the issue, though.
Have you tried checking that your Account Entitlements are in sync? (Go to your account - click the 'Marketplace' tab)
#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
Here are a few troubleshooting steps:
If you can let me know which of these checks fail, that'll help figure out what's wrong.
Find my D&D Beyond articles here
Oh my goodness, I'm an idiot. When I purchased The Tortle Package, I somehow dumbly chose Compendium Content Only. Ugh, mad at myself. Thank you for your help.
No worries, glad to be able to help. And at least upgrading to the full 'book' will deduct the money you spent on the compendium!
Find my D&D Beyond articles here