I have the same issue. I tried creating a post like yours but it was flagged as Spam, twice.
Edit: I ordered a bundle but asked the orders be shipped seperately.
Are you Canadian? I have read a lot of complaints from fellow Canadians regarding preorders and Wizards. This is my first preorder with them. I have done preorders with other companies and never had an issue.
I am Canadian and haven’t received my pre-order PHB nearly a month after its release. No response to my ticket. No other email/phone number to contact at DnDBeyond. How is this different than stealing exactly?
I am having the same issue. Preordered the 3 physical books and digital copies then got an email that said "At least one item from your order #DDB00387750 has been canceled." but was still charged $70 for just the digital copy. I made a support ticket 24 days ago and have no response.
I also have been having this issue! The most frustrating thing is the lack of response from D&D Beyond or Wizards! Just sent another message online but there’s no way to call someone to get this addressed!
This has not worked for me. I've contacted this address twice. Both times I got responses saying my ticket would be forwarded to Wizards and that I should be hearing from a rep. I have not heard from a rep.
I contacted support@wizardsscalefaststore.zendesk.com and they got back to me and I cancelled my order and refunded me. I’ll just buy the books at the local bookstore. Apparently a box was pre-checked saying I didn’t want to receive my books until all 3 core books were published.
A few hours ago, I finally received the book I preordered in June. It took 18 days before I got any response to my original customer service ticket. In the meantime, they ignored a second ticket, 2 contact attempts from support@wizardsscalefaststore.zendesk.com, and a contact attempt from the Better Business Bureau. Once they finally responded, they asked for more info. Each time they asked a question, I responded within a few hours. I would then have to wait another full week before I heard from them again.
Their final question was should they ship to them same address I originally gave them. In that last e-mail, they did finally apologize for the delay in responding to me. I never heard from the support staff after I responded. Over a week later, I got an automated e-mail saying the book had shipped. I did not receive any discount or other nice gesture you'd expect from customer service after a company screws up.
I will not be ordering any physical items from Wizards again and I've already started advising other people against it. I'm even wary of dealing with them for digital items now that I know how hard it would be to get a resolution if there was a problem. I can't express how disappointed I am with this customer service experience. I was aware of the many arguments out there on why you shouldn't preorder, but I did it anyway because I wanted to support the company and what they are creating. I won't make that mistake again.
Has anyone been able to resolve an order issue with Dndbeyond?
Has anyone found another way to contact them?
Edit: I'm in the US
I have the same issue. I tried creating a post like yours but it was flagged as Spam, twice.
Edit: I ordered a bundle but asked the orders be shipped seperately.
Are you Canadian? I have read a lot of complaints from fellow Canadians regarding preorders and Wizards. This is my first preorder with them. I have done preorders with other companies and never had an issue.
I'm in the US. I meant to add that
I am Canadian and haven’t received my pre-order PHB nearly a month after its release. No response to my ticket. No other email/phone number to contact at DnDBeyond. How is this different than stealing exactly?
I am having the same issue. Preordered the 3 physical books and digital copies then got an email that said "At least one item from your order #DDB00387750 has been canceled." but was still charged $70 for just the digital copy. I made a support ticket 24 days ago and have no response.
I am in the US.
I also have been having this issue! The most frustrating thing is the lack of response from D&D Beyond or Wizards! Just sent another message online but there’s no way to call someone to get this addressed!
Contact support@wizardsscalefaststore.zendesk.com
Many of us have had better results this way. Wizards is otherwise ignoring us.
This has not worked for me. I've contacted this address twice. Both times I got responses saying my ticket would be forwarded to Wizards and that I should be hearing from a rep. I have not heard from a rep.
I contacted support@wizardsscalefaststore.zendesk.com and they got back to me and I cancelled my order and refunded me. I’ll just buy the books at the local bookstore. Apparently a box was pre-checked saying I didn’t want to receive my books until all 3 core books were published.
Update
A few hours ago, I finally received the book I preordered in June. It took 18 days before I got any response to my original customer service ticket. In the meantime, they ignored a second ticket, 2 contact attempts from support@wizardsscalefaststore.zendesk.com, and a contact attempt from the Better Business Bureau. Once they finally responded, they asked for more info. Each time they asked a question, I responded within a few hours. I would then have to wait another full week before I heard from them again.
Their final question was should they ship to them same address I originally gave them. In that last e-mail, they did finally apologize for the delay in responding to me. I never heard from the support staff after I responded. Over a week later, I got an automated e-mail saying the book had shipped. I did not receive any discount or other nice gesture you'd expect from customer service after a company screws up.
I will not be ordering any physical items from Wizards again and I've already started advising other people against it. I'm even wary of dealing with them for digital items now that I know how hard it would be to get a resolution if there was a problem. I can't express how disappointed I am with this customer service experience. I was aware of the many arguments out there on why you shouldn't preorder, but I did it anyway because I wanted to support the company and what they are creating. I won't make that mistake again.