I have created a ticket to connect an account with that of a deceased friend. We already have the access data for the account through the parents. As I live in Germany and therefore cannot provide a “Next of Kin” document and don't want to contact my parents with something like a DnD Beyond account even after 3 years and don't want them to apply for a death certificate for several hundred euros, I have asked the DnD Beyond staff to present me with a suitable solution so that the content that we purchased together as a group on this account will now work on our account again. We would hate to take out a second subscription for this.
Now to my problem: I haven't received an answer for more than a month. I then wrote another entry and after this comment didn't get a response either, I opened another ticket and referred to the existing ticket. Without getting a response, they closed both tickets as “Solved”. I responded again and asked again if I could at least get a reply, whereupon both tickets were closed as Solved again without a reply. What should and can I do. I don't have the money to pay for two subscriptions
Hello you all
I have created a ticket to connect an account with that of a deceased friend. We already have the access data for the account through the parents. As I live in Germany and therefore cannot provide a “Next of Kin” document and don't want to contact my parents with something like a DnD Beyond account even after 3 years and don't want them to apply for a death certificate for several hundred euros, I have asked the DnD Beyond staff to present me with a suitable solution so that the content that we purchased together as a group on this account will now work on our account again. We would hate to take out a second subscription for this.
Now to my problem: I haven't received an answer for more than a month. I then wrote another entry and after this comment didn't get a response either, I opened another ticket and referred to the existing ticket. Without getting a response, they closed both tickets as “Solved”. I responded again and asked again if I could at least get a reply, whereupon both tickets were closed as Solved again without a reply. What should and can I do. I don't have the money to pay for two subscriptions
Just to confirm, this is the account that belonged to my friend.