When I saw that my master subscription had canceled because I forgot to add money to my prepaid card. When I tried to renew it it gave me the error : "ERROR:Gateway Rejected: cvv-gateway_rejected"
I tried looking it up but can't find an awnser, what can I do to fix this?
usually this message is generated because the address your card provider has on record doesn't match the one provided during your purchase - it may be down to zipcode/postcode.
Hi. I am having a similar issue. I'm trying to make the purchase from South Africa. Please help me. Thanks
If you have already verified all of your payment details correctly match the details from your payment service provider, please reach out to our Support team.
All my details are the same as my service provider.
The error codes are very specific to the issue. CVV refers to the 3-digit security code on the back of the card not verifying for the purchase. Could be mis-entered, or perhaps the bank was unreachable during the attempt.
As Mellie has advised, please reach out to support for further assistance.
When I saw that my master subscription had canceled because I forgot to add money to my prepaid card.
When I tried to renew it it gave me the error : "ERROR:Gateway Rejected: cvv-gateway_rejected"
I tried looking it up but can't find an awnser, what can I do to fix this?
Kind regards,
Benjamin
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D&D Beyond FoundersHi there Benjamin,
usually this message is generated because the address your card provider has on record doesn't match the one provided during your purchase - it may be down to zipcode/postcode.
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Thanks,
But it still doesn't work, checked on my banking app and it's all correct.
Is there another reason it would give this error?
Ok weird, just tried it again today.
It did actually work now.
No idea what caused it to give an error.
Thanks for trying to help anyway :)
Hi. I am having a similar issue. I'm trying to make the purchase from South Africa. Please help me. Thanks
If you have already verified all of your payment details correctly match the details from your payment service provider, please reach out to our Support team.
All my details are the same as my service provider.
The error codes are very specific to the issue. CVV refers to the 3-digit security code on the back of the card not verifying for the purchase. Could be mis-entered, or perhaps the bank was unreachable during the attempt.
As Mellie has advised, please reach out to support for further assistance.
https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788