I recently moved our games online, which means that those who previously used tablets to access their character sheets are now using their computers.
One of my players can access her account on her tablet, but when she ties to log into her account on her computer, the login pop up just keeps spinning and spinning. Any ideas of what I might try to help her out?
Hello! I would recommend that your player check that they have no browser extensions that are interrupting D&D Beyond's services. Please note that login with Google, for example, uses a new window for Google's authentication process, so D&D Beyond will need to be allowed to generate that window.
If she continues to face issues, please advise her to reach out to our Support team.
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Greetings,
I recently moved our games online, which means that those who previously used tablets to access their character sheets are now using their computers.
One of my players can access her account on her tablet, but when she ties to log into her account on her computer, the login pop up just keeps spinning and spinning. Any ideas of what I might try to help her out?
A DM's job is never done. ;)
Thanks!
Hello! I would recommend that your player check that they have no browser extensions that are interrupting D&D Beyond's services. Please note that login with Google, for example, uses a new window for Google's authentication process, so D&D Beyond will need to be allowed to generate that window.
If she continues to face issues, please advise her to reach out to our Support team.