I am having a heck of a time trying to contact you to change my address for the delivery of my physical product. Nothing on this site or the WotC site seems to get me even an email address to send to.
I understand not wanting to have a call center full of people answering phones...but give me a reason I should keep giving you my business if you aren't interested in speaking to me?
P.S. A discount code for one of your 20 days of gifts is BS.
did they say anything about when the product would be shipped? anyone have a shipping confirmation? I ordered the deluxe physical and digital and have not gotten any shipping confirmation for the book or board game. Wondering if anyone else has received anything. Thanks.
did they say anything about when the product would be shipped? anyone have a shipping confirmation? I ordered the deluxe physical and digital and have not gotten any shipping confirmation for the book or board game. Wondering if anyone else has received anything. Thanks.
Nothing here yet. To my knowledge, no one has yet, although I've only seen a few people talk about it on Reddit or IG. If you follow the Customer Support link on the WOTC website, it gives a notification that they're off for the holidays, so I don't know if submitting a ticket there will do any good.
did they say anything about when the product would be shipped? anyone have a shipping confirmation? I ordered the deluxe physical and digital and have not gotten any shipping confirmation for the book or board game. Wondering if anyone else has received anything. Thanks.
Nothing here yet. To my knowledge, no one has yet, although I've only seen a few people talk about it on Reddit or IG. If you follow the Customer Support link on the WOTC website, it gives a notification that they're off for the holidays, so I don't know if submitting a ticket there will do any good.
It must be better than doing nothing. I would love to give WotC the benefit of the doubt, but this is unacceptable.
did they say anything about when the product would be shipped? anyone have a shipping confirmation? I ordered the deluxe physical and digital and have not gotten any shipping confirmation for the book or board game. Wondering if anyone else has received anything. Thanks.
Nothing here yet. To my knowledge, no one has yet, although I've only seen a few people talk about it on Reddit or IG. If you follow the Customer Support link on the WOTC website, it gives a notification that they're off for the holidays, so I don't know if submitting a ticket there will do any good.
It must be better than doing nothing. I would love to give WotC the benefit of the doubt, but this is unacceptable.
Agreed. This has soured any chance of me participating in any future pre-order bundles like this.
I still have not gotten a Shipping Notice for the Physical Bundle... and my Local Game store has it on the Shelf. My mistake, I should have supported my local game store, and just paid the extra for the digital copy.
You REALLY dropped the ball on this WOTC. I will be utilizing my social media to let people know to avoid your online store.
I've been pretty on the fence about 5e as a whole for the past couple of years, and obviously I'm going to run this so my purchase doesn't go to waste, but this whole experience is pretty much sealing the deal for me on becoming a full-on OSR convert.
I havent gotten my confirmation for my pre order yet, but I have seen other threads that people are finally starting to get shipping confirmation emails. So there is hope!
I did get my shipping notification a couple of hours ago, so I'm happy about that. Still not thrilled about how this process went down, and I probably still won't pre-order again.
I still haven't received any notification email on my order of the deluxe physical bundle. Its concerning/frustrating/disappointing knowing I could have had it in my hands by now if I had waited to buy it at a store rather than place a pre-order for it, especially as it was meant as a birthday gift for a friend. Very aggravating, and doesn't speak well of WotC's process at all.
I know this is not what people in this thread want to hear, but you got to be realistic, patient, and read.
Supply chains have always been stressed during the holiday season, since everyone wants to take time off. Hell, we are still experiencing labor shortage through out entire sectors of the economy even outside of the holiday season, and railroad workers probably have it the worst right now. On top of that, with COVID, RSV, and the old flu triple whammy, I am not sure why people are still surprised. All this stuff is all over the headlines and news. I am not sure about other industries and companies, but at least in the company I work at, we are having a sales slump and corporate wants to cut hours, so yeah, our customer service is not going to look pretty. This is also Wizards' first attempt at doing bundles and shipping them, and people should not expect Wizards to have a distribution know-how and network the size of Amazon. Please be informed and realistic, so you can better plan ahead next time. Please be patient too, or not, that is fine too and entirely your call; feel free to make customer service reps miserable so they will quit and get a better paying job, they all deserve better out of life in my opinion. Just be aware that the quality of customer service will plummet if you choose to make them uncomfortable.
I do agree that Wizards should have been more upfront about potential hickups on the sales page rather than putting it in the FAQ, but at least they did say this bundle sale is a test and they are still learning. Highlights and emphasis are my own. - Can I expect more D&D products to offer physical and digital bundles? YES! We want to give our players this long-requested ask. Right now we are in the test and learn phase. Join us on this first foray and expect more in the future. But we’re not quite ready to commit to every book getting a bundle. - You called this bundle a test. What are you testing? We are testing everything from distribution method, to quantities, to bundle contents. We thought it was important to call this out as a test because you should expect things to change over the next two years as we work on bringing more D&D in more ways to more people.
I bought the deluxe edition and I have not gotten my email yet for shipping, but I am not worried nor concerned. While Hasbro is no Amazon, Hasbro is still a big corporate company, so I know I will get my product eventually. They are not going to **** up that badly. Worse case scenario I will get my refund if it really does not come.
Understood, my frustration is focused on the fact that there is an expectation with pre-ordering a product that assumes it will at least be shipped on, if not received by, the release date of the product. Supply chain and shipping issues don't answer the bold faced discrepancy between the delay in shipping pre-orders and the product being available on store shelves. Why pre-order through D&D Beyond, when I could reserve the product at my local shop, or even order it through Amazon, and receive it in a more reliable time frame? If I'm not the priority as a direct sale, but that priority is given to the retailers, what is the appeal of placing a pre-order? I find it regrettable that implementing this new endeavor was done without such considerations, as right now, there doesn't seem to be a good answer to either question. And as there doesn't seem to be much purpose to pre-ordering through D&D Beyond, I don't think I'll be doing it again, not until those questions seem to be answered favorably to the direct customer, or at least addressed at all.
I know this is not what people in this thread want to hear, but you got to be realistic, patient, and read.
Supply chains have always been stressed during the holiday season, since everyone wants to take time off. Hell, we are still experiencing labor shortage through out entire sectors of the economy even outside of the holiday season, and railroad workers probably have it the worst right now. On top of that, with COVID, RSV, and the old flu triple whammy, I am not sure why people are still surprised. All this stuff is all over the headlines and news. I am not sure about other industries and companies, but at least in the company I work at, we are having a sales slump and corporate wants to cut hours, so yeah, our customer service is not going to look pretty. This is also Wizards' first attempt at doing bundles and shipping them, and people should not expect Wizards to have a distribution know-how and network the size of Amazon. Please be informed and realistic, so you can better plan ahead next time. Please be patient too, or not, that is fine too and entirely your call; feel free to make customer service reps miserable so they will quit and get a better paying job, they all deserve better out of life in my opinion. Just be aware that the quality of customer service will plummet if you choose to make them uncomfortable.
I do agree that Wizards should have been more upfront about potential hickups on the sales page rather than putting it in the FAQ, but at least they did say this bundle sale is a test and they are still learning. Highlights and emphasis are my own. - Can I expect more D&D products to offer physical and digital bundles? YES! We want to give our players this long-requested ask. Right now we are in the test and learn phase. Join us on this first foray and expect more in the future. But we’re not quite ready to commit to every book getting a bundle. - You called this bundle a test. What are you testing? We are testing everything from distribution method, to quantities, to bundle contents. We thought it was important to call this out as a test because you should expect things to change over the next two years as we work on bringing more D&D in more ways to more people.
I bought the deluxe edition and I have not gotten my email yet for shipping, but I am not worried nor concerned. While Hasbro is no Amazon, Hasbro is still a big corporate company, so I know I will get my product eventually. They are not going to **** up that badly. Worse case scenario I will get my refund if it really does not come.
I didn't see that FAQ, so that at least addresses a bunch of my concerns.
I do still feel like part of this test phase should have included better direct customer support in the event of any hiccups or unexpected delays instead of just making us wait and hope for the best. I do agree that I don't think Hasbro will leave us empty-handed, I just wish I had been given more information so I wasn't wondering if maybe something was just wrong with my order.
I've had a bad run of luck with Kickstarters lately, which I know is an entirely different beast, but after the months of delays I've been dealing with from multiple projects I've backed, I'm both very understanding with delays as long as I know about them, and I'm a bit on edge about issues arising with no news from the top.
I don't feel ripped off, but I also don't feel the incentive to pre-order future bundles in this manner due to this experience. Maybe it will get better over time, but I only have so much life to live and so many other games still to play.
Sorry for not responding to anyone, I wasn't monitoring this forum.
Despite submitting a ticket the same day this is not resolved. I gave them a new address 3 days before they shipped my physical products. Yet they sent it to the wrong address.
I had actual hope that Wizards wouldn't screw this up, but here we are. Won't be preordering or buying physical products from them again. Will be encouraging others the same.
A large ball drop on this for me was buying the book from WOTC also gets you the digital copy. buying from a local store. As you should, only gets you the book.
Side note. My local shop received their copies of the book 3 days before release. I walked in and picked up a copy without pre-ordering
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Hello,
I am having a heck of a time trying to contact you to change my address for the delivery of my physical product. Nothing on this site or the WotC site seems to get me even an email address to send to.
I understand not wanting to have a call center full of people answering phones...but give me a reason I should keep giving you my business if you aren't interested in speaking to me?
P.S. A discount code for one of your 20 days of gifts is BS.
Disregard. Twitter was faster.
did they say anything about when the product would be shipped? anyone have a shipping confirmation? I ordered the deluxe physical and digital and have not gotten any shipping confirmation for the book or board game. Wondering if anyone else has received anything. Thanks.
Nothing here yet. To my knowledge, no one has yet, although I've only seen a few people talk about it on Reddit or IG. If you follow the Customer Support link on the WOTC website, it gives a notification that they're off for the holidays, so I don't know if submitting a ticket there will do any good.
It must be better than doing nothing. I would love to give WotC the benefit of the doubt, but this is unacceptable.
Agreed. This has soured any chance of me participating in any future pre-order bundles like this.
I still have not gotten a Shipping Notice for the Physical Bundle... and my Local Game store has it on the Shelf. My mistake, I should have supported my local game store, and just paid the extra for the digital copy.
You REALLY dropped the ball on this WOTC. I will be utilizing my social media to let people know to avoid your online store.
"Evil only succeeds when good men do nothing..."
Day 3 since release and still radio silence.
I've been pretty on the fence about 5e as a whole for the past couple of years, and obviously I'm going to run this so my purchase doesn't go to waste, but this whole experience is pretty much sealing the deal for me on becoming a full-on OSR convert.
I havent gotten my confirmation for my pre order yet, but I have seen other threads that people are finally starting to get shipping confirmation emails. So there is hope!
I did get my shipping notification a couple of hours ago, so I'm happy about that. Still not thrilled about how this process went down, and I probably still won't pre-order again.
I still haven't received any notification email on my order of the deluxe physical bundle. Its concerning/frustrating/disappointing knowing I could have had it in my hands by now if I had waited to buy it at a store rather than place a pre-order for it, especially as it was meant as a birthday gift for a friend. Very aggravating, and doesn't speak well of WotC's process at all.
I know this is not what people in this thread want to hear, but you got to be realistic, patient, and read.
Supply chains have always been stressed during the holiday season, since everyone wants to take time off. Hell, we are still experiencing labor shortage through out entire sectors of the economy even outside of the holiday season, and railroad workers probably have it the worst right now. On top of that, with COVID, RSV, and the old flu triple whammy, I am not sure why people are still surprised. All this stuff is all over the headlines and news. I am not sure about other industries and companies, but at least in the company I work at, we are having a sales slump and corporate wants to cut hours, so yeah, our customer service is not going to look pretty. This is also Wizards' first attempt at doing bundles and shipping them, and people should not expect Wizards to have a distribution know-how and network the size of Amazon. Please be informed and realistic, so you can better plan ahead next time. Please be patient too, or not, that is fine too and entirely your call; feel free to make customer service reps miserable so they will quit and get a better paying job, they all deserve better out of life in my opinion. Just be aware that the quality of customer service will plummet if you choose to make them uncomfortable.
I do agree that Wizards should have been more upfront about potential hickups on the sales page rather than putting it in the FAQ, but at least they did say this bundle sale is a test and they are still learning. Highlights and emphasis are my own.
- Can I expect more D&D products to offer physical and digital bundles?
YES! We want to give our players this long-requested ask. Right now we are in the test and learn phase. Join us on this first foray and expect more in the future. But we’re not quite ready to commit to every book getting a bundle.
- You called this bundle a test. What are you testing?
We are testing everything from distribution method, to quantities, to bundle contents. We thought it was important to call this out as a test because you should expect things to change over the next two years as we work on bringing more D&D in more ways to more people.
I bought the deluxe edition and I have not gotten my email yet for shipping, but I am not worried nor concerned. While Hasbro is no Amazon, Hasbro is still a big corporate company, so I know I will get my product eventually. They are not going to **** up that badly. Worse case scenario I will get my refund if it really does not come.
Check Licenses and Resync Entitlements: < https://www.dndbeyond.com/account/licenses >
Running the Game by Matt Colville; Introduction: < https://www.youtube.com/watch?v=e-YZvLUXcR8 >
D&D with High School Students by Bill Allen; Season 1 Episode 1: < https://www.youtube.com/watch?v=52NJTUDokyk&t >
As far as I can tell WOTC is sticking it to the local shoppes by withholding the DND Beyond Code
Was there a good reason for pre-ordering so far in advance that you had no idea your address was changing this week?
Understood, my frustration is focused on the fact that there is an expectation with pre-ordering a product that assumes it will at least be shipped on, if not received by, the release date of the product. Supply chain and shipping issues don't answer the bold faced discrepancy between the delay in shipping pre-orders and the product being available on store shelves. Why pre-order through D&D Beyond, when I could reserve the product at my local shop, or even order it through Amazon, and receive it in a more reliable time frame? If I'm not the priority as a direct sale, but that priority is given to the retailers, what is the appeal of placing a pre-order? I find it regrettable that implementing this new endeavor was done without such considerations, as right now, there doesn't seem to be a good answer to either question. And as there doesn't seem to be much purpose to pre-ordering through D&D Beyond, I don't think I'll be doing it again, not until those questions seem to be answered favorably to the direct customer, or at least addressed at all.
I didn't see that FAQ, so that at least addresses a bunch of my concerns.
I do still feel like part of this test phase should have included better direct customer support in the event of any hiccups or unexpected delays instead of just making us wait and hope for the best. I do agree that I don't think Hasbro will leave us empty-handed, I just wish I had been given more information so I wasn't wondering if maybe something was just wrong with my order.
I've had a bad run of luck with Kickstarters lately, which I know is an entirely different beast, but after the months of delays I've been dealing with from multiple projects I've backed, I'm both very understanding with delays as long as I know about them, and I'm a bit on edge about issues arising with no news from the top.
I don't feel ripped off, but I also don't feel the incentive to pre-order future bundles in this manner due to this experience. Maybe it will get better over time, but I only have so much life to live and so many other games still to play.
Sorry for not responding to anyone, I wasn't monitoring this forum.
Despite submitting a ticket the same day this is not resolved. I gave them a new address 3 days before they shipped my physical products. Yet they sent it to the wrong address.
I had actual hope that Wizards wouldn't screw this up, but here we are. Won't be preordering or buying physical products from them again. Will be encouraging others the same.
A large ball drop on this for me was buying the book from WOTC also gets you the digital copy. buying from a local store. As you should, only gets you the book.
Side note. My local shop received their copies of the book 3 days before release. I walked in and picked up a copy without pre-ordering