Just chiming in to say that I'm experiencing the exact same issue as described in XXXGammaRay's post. I bought MTOF on its own (not as a bundle) in 2021 and just noticed the bug when I tried to add a Summer Eladrin to an encounter last weekend. I tried several of the monsters from XXXGammaRay's post and I hit the bug with the red ones, while the ones in black work as expected.
I also submitted a support ticket, this is what they said to me: We appreciate you reporting this bug and we have escalated it to the appropriate teams to be investigated further. While we are unable to provide further updates at this time, please keep an eye on our changelog here for updates and fixes to D&D Beyond.
I sincerely hope it gets fixed soon, as I said to support I would like to be able to use the content I have already paid for. If their goal is to transition DnD to being primarily a subscription service, they really need to get on top of bugs like this more quickly.
I've run out of steam banging this particular drum about the Encounter Builder but it's getting worse. Anyone notice the missing maps in Curse of Strahd? (and possibly other source material omissions) and countless missing images in monster stats, character portraits, etc. This is not unique to me, other account holders are experiencing the same problems. We have opened tickets but get the same response as quoted by krigsstev. Changelog only shows updates with new content (yes, give us more money for our new stuff and don't look back at how we maintain the previously purchased content).
I live in hope that dndbeyond will merge seamlessly with the new VTT but seeing their VERY basic Maps tool on dndbeyond, the light at the end of the tunnel seems far, far away.
Fingers crossed for something better from WotC/HASBEEN.
How do you make a formal complaint to customer service on this? I paid for content and im subbed at the master tier... im giving them money for a service they arent providing and its not acceptable and the team don't even communicate. Absolutely unacceptable!
Now none of them work for me. Before, the ones in black did but now they show the same as the red did. So it seems it's getting worse instead of better. ~sigh~
I've been experiencing the same issue as described by others. MToF monsters have a "purchase to access stat block" text in the builder and when running the encounter. This and other issues have been detrimental for my current campaign, and it's painful for this company to basically spit on the over $1,000 I've put into it over the last few years.
This issue is also/still occurring for me as well. So thread bump, I suppose. It also affects Map tokens, they cannot be used and also give the "you need to purchase this" notification even though it is content I own. Thankfully the compendium is (so far) not affected.
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Can confirm, i have now also lost access to a bunch of the previous accessible monsters (detailed in black on the 2nd page of this thread) - so the problem is in fact getting worse!
Does anyone know what is the next steps at this point, as its been over a 1/4 of a year now and we've still not been contacted about it, no updates... no nothing and instead of getting better, the problem is actively worsening!
like surely their is some kind of complaints procedure?
I *just* bought MP:MotM to run an allip. It didn't work. then I found this thread. then I discovered that there are no refunds on digital content, and you need to submit a ticket to ask nicely for a refund.
This really sucks.
One shouldn't have to dig through obscure threads before you purchase content. Broken content should not be for sale.
Can confirm, i have now also lost access to a bunch of the previous accessible monsters (detailed in black on the 2nd page of this thread) - so the problem is in fact getting worse!
Does anyone know what is the next steps at this point, as its been over a 1/4 of a year now and we've still not been contacted about it, no updates... no nothing and instead of getting better, the problem is actively worsening!
like surely their is some kind of complaints procedure?
I can confirm that the only monsters that are tagged to be from MTOF that works are the summoner variant ones. But yeah, other than the summoner variants, all monsters tagged as MTOF no longer works.
I *just* bought MP:MotM to run an allip. It didn't work. then I found this thread. then I discovered that there are no refunds on digital content, and you need to submit a ticket to ask nicely for a refund.
This really sucks.
One shouldn't have to dig through obscure threads before you purchase content. Broken content should not be for sale.
Anyway I submitted a ticket to add to the pile.
MTOF and MP:MOTM are two separate books. I have not checked every monster from MP:MOTM, but MP:MOTM works fine or me, and I can confirm allip (the non legacy version) works. You cannot purchase MTOF anymore, so if you have not purchased MTOF before it was discontinued, you will not be able to have access to those legacy monsters. The only way for you to have access to them is if you are in a campaign with content sharing turned on and another player owns MTOF.
If allip (non legacy) does not work for you, double check your entitlements and see what you actually bought. If you purchased the whole book, you should have full access to the book in the database. If you purchased only the compendium content, then you will NOT have access to the book in the database. Compendium content DOES NOT include access to the digital tools.
I own both books (MOTF from before the legacy cull, and MPMOTM since yesterday).
I purchased the full MPMOTM book. yes, I should have full access, thats why it's a bug.
I checked entitlements, verified that I had purchased the correct book, and did all the things.
Update: Support works!
I put in a support ticket carefully describing my problem, providing screenshots and context. Within 8 hours, someone from WotC had replied that they had issued a fix, and that I should try again. My original borked encounter was still borked, but when I made a new encounter with the same monsters, the suggestion to purchase the content (which I already own) was gone, and I could see the allip and roll its attacks and stats into the encounter.
So if anyone is still having this problem, try putting in another ticket. Maybe the legacy content bug is bigger than they thought, but they had a fix for me.
where can i get the email to start a support ticket for this exact problem because i have looked up and down this website for a contact of some sort and to no avail.
Seems to be spreading to other books now. I'm having this same issue with Explorers Guide to Wildemount. It let me use the monsters(Husk zombie Bursters) and view its statblock within the encounter builder a month ago when I built the encounter. But now, I cant see the statblock. Its only in the encounter builder, Have full access everywhere else.
in Maps under the token browser, or in Encounter Builder. But I can search for them just fine and open their pages, see the artwork, everything. Guess I'm off to submit a ticket and hope for a good charisma check...
Seems to be spreading to other books now. I'm having this same issue with Explorers Guide to Wildemount. It let me use the monsters(Husk zombie Bursters) and view its statblock within the encounter builder a month ago when I built the encounter. But now, I cant see the statblock. Its only in the encounter builder, Have full access everywhere else.
I can confirm this is happening to me now too. I put in a report over the weekend about MToF not working. This is a shame. Glad I don't pay for this or I'd be livid.
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Just chiming in to say that I'm experiencing the exact same issue as described in XXXGammaRay's post. I bought MTOF on its own (not as a bundle) in 2021 and just noticed the bug when I tried to add a Summer Eladrin to an encounter last weekend. I tried several of the monsters from XXXGammaRay's post and I hit the bug with the red ones, while the ones in black work as expected.
I also submitted a support ticket, this is what they said to me:
We appreciate you reporting this bug and we have escalated it to the appropriate teams to be investigated further. While we are unable to provide further updates at this time, please keep an eye on our changelog here for updates and fixes to D&D Beyond.
I sincerely hope it gets fixed soon, as I said to support I would like to be able to use the content I have already paid for. If their goal is to transition DnD to being primarily a subscription service, they really need to get on top of bugs like this more quickly.
I've run out of steam banging this particular drum about the Encounter Builder but it's getting worse. Anyone notice the missing maps in Curse of Strahd? (and possibly other source material omissions) and countless missing images in monster stats, character portraits, etc. This is not unique to me, other account holders are experiencing the same problems. We have opened tickets but get the same response as quoted by krigsstev. Changelog only shows updates with new content (yes, give us more money for our new stuff and don't look back at how we maintain the previously purchased content).
I live in hope that dndbeyond will merge seamlessly with the new VTT but seeing their VERY basic Maps tool on dndbeyond, the light at the end of the tunnel seems far, far away.
Fingers crossed for something better from WotC/HASBEEN.
Seriously... how is this STILL not fixed?!!!
Over 2 months and nothing has been done!
How do you make a formal complaint to customer service on this? I paid for content and im subbed at the master tier... im giving them money for a service they arent providing and its not acceptable and the team don't even communicate. Absolutely unacceptable!
Now none of them work for me. Before, the ones in black did but now they show the same as the red did. So it seems it's getting worse instead of better. ~sigh~
I've been experiencing the same issue as described by others. MToF monsters have a "purchase to access stat block" text in the builder and when running the encounter. This and other issues have been detrimental for my current campaign, and it's painful for this company to basically spit on the over $1,000 I've put into it over the last few years.
This issue is also/still occurring for me as well. So thread bump, I suppose. It also affects Map tokens, they cannot be used and also give the "you need to purchase this" notification even though it is content I own. Thankfully the compendium is (so far) not affected.
Amateur Entertainer, Professional Fanboy. Find me on Twitch and YouTube.
Dungeon Master. Currently running Divine Contention, Baldur's Gate: Descent into Avernus, Ghosts of Saltmarsh, and Icewind Dale: Rime of the Frostmaiden.
Player. Currently playing as Aidan Xistsrith, half-elf wild mage | Finnegan "Finn" Chance, human trickster cleric
Formerly. Onitot, half-elf monk (3.5e) | James Morgan, human battle master | Faelon, half-elf hunter | Gorstag, half-orc moon druid
Can confirm, i have now also lost access to a bunch of the previous accessible monsters (detailed in black on the 2nd page of this thread) - so the problem is in fact getting worse!
Does anyone know what is the next steps at this point, as its been over a 1/4 of a year now and we've still not been contacted about it, no updates... no nothing and instead of getting better, the problem is actively worsening!
like surely their is some kind of complaints procedure?
I *just* bought MP:MotM to run an allip. It didn't work. then I found this thread. then I discovered that there are no refunds on digital content, and you need to submit a ticket to ask nicely for a refund.
This really sucks.
One shouldn't have to dig through obscure threads before you purchase content. Broken content should not be for sale.
Anyway I submitted a ticket to add to the pile.
I can confirm that the only monsters that are tagged to be from MTOF that works are the summoner variant ones. But yeah, other than the summoner variants, all monsters tagged as MTOF no longer works.
MTOF and MP:MOTM are two separate books. I have not checked every monster from MP:MOTM, but MP:MOTM works fine or me, and I can confirm allip (the non legacy version) works. You cannot purchase MTOF anymore, so if you have not purchased MTOF before it was discontinued, you will not be able to have access to those legacy monsters. The only way for you to have access to them is if you are in a campaign with content sharing turned on and another player owns MTOF.
If allip (non legacy) does not work for you, double check your entitlements and see what you actually bought. If you purchased the whole book, you should have full access to the book in the database. If you purchased only the compendium content, then you will NOT have access to the book in the database. Compendium content DOES NOT include access to the digital tools.
Check Licenses and Resync Entitlements: < https://www.dndbeyond.com/account/licenses >
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D&D with High School Students by Bill Allen; Season 1 Episode 1: < https://www.youtube.com/watch?v=52NJTUDokyk&t >
Update: Support works!
I put in a support ticket carefully describing my problem, providing screenshots and context. Within 8 hours, someone from WotC had replied that they had issued a fix, and that I should try again. My original borked encounter was still borked, but when I made a new encounter with the same monsters, the suggestion to purchase the content (which I already own) was gone, and I could see the allip and roll its attacks and stats into the encounter.
So if anyone is still having this problem, try putting in another ticket. Maybe the legacy content bug is bigger than they thought, but they had a fix for me.
where can i get the email to start a support ticket for this exact problem because i have looked up and down this website for a contact of some sort and to no avail.
bottom of this page (or any DDB page), in the white menu on the right. "Contact Us" then click "D&D beyond email form". I copied the link for you.
https://dndbeyond-support.wizards.com/hc/en-us/requests/new
This is getting ridiculous
I’ve contacted them several times over the months… still yet to respond.
Seems to be spreading to other books now. I'm having this same issue with Explorers Guide to Wildemount. It let me use the monsters(Husk zombie Bursters) and view its statblock within the encounter builder a month ago when I built the encounter. But now, I cant see the statblock. Its only in the encounter builder, Have full access everywhere else.
Add IDRotF to the pile. Can't use
duergar mind master and duergar hammerer
in Maps under the token browser, or in Encounter Builder. But I can search for them just fine and open their pages, see the artwork, everything. Guess I'm off to submit a ticket and hope for a good charisma check...
Yup people now widely reporting this issue affecting other source books now.
this really is not okay and yet still radio silence from support.
I can confirm this is happening to me now too. I put in a report over the weekend about MToF not working. This is a shame. Glad I don't pay for this or I'd be livid.
See this thread: https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/193919-encounter-builder-says-i-dont-own-monsters-that-i?page=2
Also about this bug across multiple books. It’s happening to me as well.
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> Listed in "10 Hot Chicago Reads for Chilly Nights" on Refinery29.com
still not heard from support.... despite putting in a ticket.