I've been trying to get ahold of dnd beyond support and I've received no response. Not from emails or their contact portal. My issue is very simple and would be resolved in seconds.
Does anyone know a phone number I can call or at least someone on Twitter I can directly contact? This is ridiculous.
Unfortunately the response time is on the order of weeks. I'm sitting at 13 days waiting with no response. The last time I did something (having to change a preorder) it took a similar time. You can try to reach out to their support handle on Twitter but they're going to push you back to the customer service form. Just remember not to resubmit or you'll fall all the way back to the back of the queue.
They're understaffed. They're helpful when it's finally your turn but this is a corporate staffing issue and customer negligence. There's nothing we can do about it.
In case you're wondering, I did just get a response today: it was a form letter that answered nothing but provided an FAQ and said if I still required help, to reply or my ticket would close. Unbelievable.
Unfortunately the response time is on the order of weeks. I'm sitting at 13 days waiting with no response. The last time I did something (having to change a preorder) it took a similar time. You can try to reach out to their support handle on Twitter but they're going to push you back to the customer service form. Just remember not to resubmit or you'll fall all the way back to the back of the queue.
They're understaffed. They're helpful when it's finally your turn but this is a corporate staffing issue and customer negligence. There's nothing we can do about it.
What happens to your first ticket if you submit another ticket of a different issue? E.g. first ticket is about PHB shipment issue and then you notice a bug in the web site and want to report it? Surely, they don't put both tickets at the end of the line?
don't forget the first response you'll get will be asking you a bunch of generic details you may have already provided, followed by further days or weeks of no responses.
they also don't believe they're in any way responsible for dndbeyond or have any obligation to support it's customers, which does impact how helpful they can be.
"We appreciate you reporting this bug, and we have escalated it to the appropriate teams to be investigated further. While we are unable to provide further updates at this time, please keep an eye on our changelog here for updates and fixes to D&D Beyond.
We appreciate your time and hope you have a good day!"
I bought my subscription and books, paid for them, but an hour later I got hit with an unknown charge of $53.49! I tried email support, and (twice) I got a response asking me for a receipt. I let this person (or AI) that if I had a receipt, I wouldn't be asking for a reason why I got charged $53.49 out of nowhere, and a full hour after I paid for my books, $75.98 in total with finalized transaction and closing receipt. I heard a text come in an hour later of $53.49! Why?! What for?! No receipt?! They can take money whenever they want without me getting anything in return?! Then customer service is going in circles asking me for a receipt!!! It doesn't exist! If I had a receipt I wouldn't be asking.. I can't even see it in my transactions! I needed that money for food! I don't get paid till Wednesday! That's what I get for being a geek.
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Hello.
I've been trying to get ahold of dnd beyond support and I've received no response. Not from emails or their contact portal. My issue is very simple and would be resolved in seconds.
Does anyone know a phone number I can call or at least someone on Twitter I can directly contact? This is ridiculous.
Thanks.
Unfortunately the response time is on the order of weeks. I'm sitting at 13 days waiting with no response. The last time I did something (having to change a preorder) it took a similar time. You can try to reach out to their support handle on Twitter but they're going to push you back to the customer service form. Just remember not to resubmit or you'll fall all the way back to the back of the queue.
They're understaffed. They're helpful when it's finally your turn but this is a corporate staffing issue and customer negligence. There's nothing we can do about it.
Hmmmm...well there is one thing I can do. Cancel my subscription, because this is unacceptable.
In case you're wondering, I did just get a response today: it was a form letter that answered nothing but provided an FAQ and said if I still required help, to reply or my ticket would close. Unbelievable.
What happens to your first ticket if you submit another ticket of a different issue? E.g. first ticket is about PHB shipment issue and then you notice a bug in the web site and want to report it? Surely, they don't put both tickets at the end of the line?
don't forget the first response you'll get will be asking you a bunch of generic details you may have already provided, followed by further days or weeks of no responses.
they also don't believe they're in any way responsible for dndbeyond or have any obligation to support it's customers, which does impact how helpful they can be.
"We appreciate you reporting this bug, and we have escalated it to the appropriate teams to be investigated further. While we are unable to provide further updates at this time, please keep an eye on our changelog here for updates and fixes to D&D Beyond.
We appreciate your time and hope you have a good day!"
I bought my subscription and books, paid for them, but an hour later I got hit with an unknown charge of $53.49! I tried email support, and (twice) I got a response asking me for a receipt. I let this person (or AI) that if I had a receipt, I wouldn't be asking for a reason why I got charged $53.49 out of nowhere, and a full hour after I paid for my books, $75.98 in total with finalized transaction and closing receipt. I heard a text come in an hour later of $53.49! Why?! What for?! No receipt?! They can take money whenever they want without me getting anything in return?! Then customer service is going in circles asking me for a receipt!!! It doesn't exist! If I had a receipt I wouldn't be asking.. I can't even see it in my transactions! I needed that money for food! I don't get paid till Wednesday! That's what I get for being a geek.