We have found and corrected the issue with packaging the content for MToF and Rrakkma on both Android and iOS, but an app update will be required to ensure it is resolved for all users.
The Android update should already start appearing for folks. If you still can't access the content, check the Play Store for when the update is available.
The iOS build is in the review process with Apple and will appear as soon as it's approved. No hard ETA on that (since we have no control over that process), but we hope it isn't too long. We'll keep you updated.
Thanks again for your patience - we learned a great deal from this that will ensure product releases go much smoother going forward.
Hello everyone!
I want to provide an update on where we are with Mordenkainen's Tome of Foes and the Rrakkma introductory adventure in the mobile app.
We really do appreciate your help with testing during beta. We have not had the opportunity to publicly test a new D&D release in the app to this point, and these issues will help us make improvements for the next release.
I would never attempt to minimize the frustration that I know some of you are still experiencing by not being able to access your content in the mobile app, but we are grateful for your patience as we do everything we can to address it.
Background
Upon release, we had a handful of small issues that resulted in many users not being able to see either piece of content in order to download them. Those issues were addressed within a few hours, and we saw that most users were able to download and view Mordenkainen's Tome of Foes at that point.
Following that, we started to receive reports that some users still could not see MToF or Rrakkma, and that Rrakkma would not download for many even if they could see it in the list.
The bulk of the issues were centered around the way that we changed the "calling home for new content" process earlier in beta. That process was intended to eliminate the check for new content every time you opened the app and instead limited it to once every 24 hours. Obviously with the specific timing of a release like this, we didn't effectively code the bypass for that check.
Current Status
As of 30 minutes ago, we have identified the issue with Rrakkma downloads, and a fix will be deployed shortly. We will continue to investigate the edge cases where the content is not showing up for a small percentage of users and push fixes as quickly as we have them.
Going Forward
As much as this situation has generated frustration (for those affected and our development team), it has also provided a real-world learning experience that the team will use to ensure the next release goes much smoother in the mobile app. We take these failures seriously and are committed to learning from them to improve. We would not be able to do that without all the participation from the community in the beta, so once again, thank you for your help.
What do we need to do if we are still unable to see or download Tome of Foes?
This
Since we haven't been able to determine root cause the few users experiencing the issue, we are unable to share any instructions for workarounds.
The team is working with the limited information we have been able to gather from these edge cases to figure it out. If you can post the following information, it could help expedite the process:
Your type of device(s)
In the About screen - the App Version and Manifest Version
Thanks for the help and if there is any other information I can help with please let me know.
Edit:
I got one device working by going in the mobile devices on my dndbeyond profile and removing all devices. Then I signed out of my phone and then signed back in.
Tried closing and opening the app a few times, which didn't help; tried logging out and now I can't log back in. Even after removing and reinstalling the app - "Failed to Login. An unexpected error occurred while attempting to log in. Try again later or contact support..."
(Oddly, on my iPhone 6S Plus, iOS 11.3.1, it has appeared - app version 1.0.2.5, manifest v9.4, but I would rather read it on the big screen!)
I cannot see my MToF purchase available for download, though I can access it fine online. I have already logged out of the app and back in, unistalled and reinstalled it, and restarted my iPhone.
Tried logging out and back in, removing the app and reinstalling it, restoring purchases, and rebooting the phone. I can see the MToF on the web interface, just not the mobile one.
Couldn't download the Rrakkma adventure for 48 hours. It was listed, but selecting in only gave a download option that did not actually download. After 48 hours or so I was finally able to download to both devices.
How can we trigger our apps to update the manifest? This seems to be the common element and taken in light of what XXTsomething said this does appear to be the problem. My phone has manifest 9.2 and can download mtof fine, but my iPad is stuck at 7. I’m really hoping this is fixed by tomorrow as I wanted to read the book on my 10 hour flight.
I managed to resolve the issue. Not sure if it was related but I did a hard reset of my iPad then started the app and pulled down to make it refresh twice. After the second refresh MTOF appeared on my list.
not sure how related this is but I have had the same issue since yesterday. Just upgraded my iOS and when I restarted the app after the upgrade, both books were there for me to download.
Probably jut good to,info but thought I would share if it helps someone.
NOTE: You will need to setup a zendesk account (which is not your DnDBeyond.com account, the team uses this 3rd party software). It's easy to do and your votes are needed!
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D&D Beyond FoundersUPDATE 5/20, 7:30 pm PT
We have found and corrected the issue with packaging the content for MToF and Rrakkma on both Android and iOS, but an app update will be required to ensure it is resolved for all users.
The Android update should already start appearing for folks. If you still can't access the content, check the Play Store for when the update is available.
The iOS build is in the review process with Apple and will appear as soon as it's approved. No hard ETA on that (since we have no control over that process), but we hope it isn't too long. We'll keep you updated.
Thanks again for your patience - we learned a great deal from this that will ensure product releases go much smoother going forward.
Hello everyone!
I want to provide an update on where we are with Mordenkainen's Tome of Foes and the Rrakkma introductory adventure in the mobile app.
We really do appreciate your help with testing during beta. We have not had the opportunity to publicly test a new D&D release in the app to this point, and these issues will help us make improvements for the next release.
I would never attempt to minimize the frustration that I know some of you are still experiencing by not being able to access your content in the mobile app, but we are grateful for your patience as we do everything we can to address it.
Background
Upon release, we had a handful of small issues that resulted in many users not being able to see either piece of content in order to download them. Those issues were addressed within a few hours, and we saw that most users were able to download and view Mordenkainen's Tome of Foes at that point.
Following that, we started to receive reports that some users still could not see MToF or Rrakkma, and that Rrakkma would not download for many even if they could see it in the list.
The bulk of the issues were centered around the way that we changed the "calling home for new content" process earlier in beta. That process was intended to eliminate the check for new content every time you opened the app and instead limited it to once every 24 hours. Obviously with the specific timing of a release like this, we didn't effectively code the bypass for that check.
Current Status
As of 30 minutes ago, we have identified the issue with Rrakkma downloads, and a fix will be deployed shortly. We will continue to investigate the edge cases where the content is not showing up for a small percentage of users and push fixes as quickly as we have them.
Going Forward
As much as this situation has generated frustration (for those affected and our development team), it has also provided a real-world learning experience that the team will use to ensure the next release goes much smoother in the mobile app. We take these failures seriously and are committed to learning from them to improve. We would not be able to do that without all the participation from the community in the beta, so once again, thank you for your help.
Thanks - we will provide updates as we have them!
What do we need to do if we are still unable to see or download Tome of Foes?
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D&D Beyond FoundersiPhone X
iOS 11.3
App version 1.0.2.5
manifest V8.0
iPad Pro
iOS 11.2.6
App version 1.0.2.5
manifest V7.0
I can not see Tome of Foes or the Adventure.
Thanks for the help and if there is any other information I can help with please let me know.
Edit:
I got one device working by going in the mobile devices on my dndbeyond profile and removing all devices. Then I signed out of my phone and then signed back in.
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twitch.tv/PGKarieo
iPad Pro 12.9, iOS 11.3.1
App version 1.0.2.5
Manifest v8.0
Tried closing and opening the app a few times, which didn't help; tried logging out and now I can't log back in. Even after removing and reinstalling the app - "Failed to Login. An unexpected error occurred while attempting to log in. Try again later or contact support..."
(Oddly, on my iPhone 6S Plus, iOS 11.3.1, it has appeared - app version 1.0.2.5, manifest v9.4, but I would rather read it on the big screen!)
iPhone 6s
iOS 11.3.1
App version 1.0.2.5
Manifest v7.0
I cannot see my MToF purchase available for download, though I can access it fine online. I have already logged out of the app and back in, unistalled and reinstalled it, and restarted my iPhone.
I cannot see or download it on my iPad. Like everyone else in the other thread I have below the expected manifest.
Versions:
App - v1.0.2.5
Manifest - v7.0
iPhone 7 plus
iOS 11.3.1
App - v1.0.2.5
Manifest - v7.0
Tried logging out and back in, removing the app and reinstalling it, restoring purchases, and rebooting the phone. I can see the MToF on the web interface, just not the mobile one.
Fixed
RCA Voyager (x2 devices)
App: 1.0.2.9
Weird that I don't see an About in the App...
Android: 5.0.1 Kernel 3.10.54
Couldn't download the Rrakkma adventure for 48 hours. It was listed, but selecting in only gave a download option that did not actually download. After 48 hours or so I was finally able to download to both devices.
iPhone 7 Plus and iPad Pro 12”
iOS 11.3.1
App - v1.0.2.5
Manifest - v8.0
MToF and bonus adventure not showing up.
iPhone 7 Plus
App-v1.0.2.5
Manifest-v7.0
iPad Mini
Dont know ‘cause every time I try to open it and click the My Account button it kicks me out.
After trying and trying finally made it to the info on my iPad mini
App-v1.0.2.5
Manifest-v7.0
How can we trigger our apps to update the manifest? This seems to be the common element and taken in light of what XXTsomething said this does appear to be the problem. My phone has manifest 9.2 and can download mtof fine, but my iPad is stuck at 7. I’m really hoping this is fixed by tomorrow as I wanted to read the book on my 10 hour flight.
I managed to resolve the issue. Not sure if it was related but I did a hard reset of my iPad then started the app and pulled down to make it refresh twice. After the second refresh MTOF appeared on my list.
iPad Pro iOS 11.3.1
Versions:
App - v1.0.2.5
Manifest - v7.0
BR - v8
PH - v8
DMG - v8
MM - v8
SCAG - v8
TftYP - v
VGtM - v8
THSoT - v9
WPM - v9
ToA - v8
XGtE - v8
Tried hard restart too, but didn’t change the manifest. I can’t see MToF or Rrakkma
not sure how related this is but I have had the same issue since yesterday. Just upgraded my iOS and when I restarted the app after the upgrade, both books were there for me to download.
Probably jut good to,info but thought I would share if it helps someone.
iPhone 7 (11.3.1)
Versions:
App - v1.0.2.5
Manifest - v9.4
BR - v8
PH - v8
DMG - v8
MM - v8
CoS - v8
HotDQ - v8
LMoP - v8
OotA - v8
PotA - v8
RoT - v8
SKT - v8
SCAG - v8
TftYP - v
VGtM - v8
TSC - v9
TFoF - v9
THSoT - v9
WPM - v9
DiT - v9
AtG - v9
ToH - v9
ToA - v8
XGtE - v8
TTP - v8
these also just showed (were not available at all before)
MToF - v3
R - v3
Not sure what you guys did, but I just check my app and was able to download MToF and R
Want to see Virtual Table Top like no other before it built within DnDBeyond.com? Upvote the feature request. It's 2nd highest voted so far:
https://dndbeyond.zendesk.com/hc/en-us/community/posts/115008597088-Virtual-Tabletop-Gameboard
NOTE: You will need to setup a zendesk account (which is not your DnDBeyond.com account, the team uses this 3rd party software). It's easy to do and your votes are needed!
iPhone 7 plus
iOS 11.3
Versions:
App - v1.0.2.5
Manifest - v7.0
Update: Working now. Thank you!
iPhone 6s
iOS 11.3.1
Versions :
App - v1.0.2.5
Manifest - v7.0 (used to be v8.0, I tried to delete the app and reinstall, it can't update past v7.0 now)