I am personally 100% in favor of giving Curse/WotC feedback. I'm on record as stating that I'm not fully happy with things either (I don't think DDB content should be free to book owners, but would love to see some kind of meaningful discount--at the same time, I have absolutely no regrets about my purchases here). But maybe starting thread after thread after thread isn't the best way to go about giving constructive feedback, you know? Maybe try adding to one of the already existing threads, or submitting feedback directly, or tweeting to Curse, or whatever. I understand that you feel frustrated that this product isn't offering what you want it to offer--but also understand how absolutely exhausting it is for those of us who are on these forums regularly to see the exact same arguments over and over and over. Even if I were 100% sympathetic to the argument being made it would wear me out!
It's clear at this point that a.) no one from Curse is going to respond to one of these threads going "oh shoot you know what you're right, I just needed to hear the 117th person yell about this in order to realize we have to change our pricing model!" and b.) these arguments, even when there is good, important stuff to share have not been constructive. And that's from either side--there are as many bad faith arguments out there about how those who feel burnt are just dummies for not understanding how capitalism works and that don't you know that Curse and WotC are different companies? as there are entitled whiners who feel they deserve something for nothing. As always, the reality is somewhere in the middle, and not once on any of these threads have I see anyone even approach that middle ground in any meaningful fashion, so it's pretty obvious to me at this point that if you are actually interested in having your feedback heard and responded to, this isn't going to be the way to do it.
Finally, I am certain that both Curse and WotC know damn well by now that there are a lot of book owners who feel salty about having to buy the content "twice." I don't agree at all that this is actually the case--DDB is something very different, and if you don't see that, I'm not sure you've spent much time with it--but even so, I guarantee that your frustration is being heard.
I know as a sales person I want every piece of *****y / moaning non constructive feedback my customers can give me.. it gives me an opportunity to improve my business practices and identify possible future sales opportunities. It’s not my customers job to spend time articulating positive constructive feedback on how to improve my business or product from their point of view.. It is my job to try and understand their grievance and if possible find a solution.
Ah, but that's the thing isn't it? When a "potential customer" says they aren't buying because what you are selling is a "ripoff" and "cash grab", does that mean to you that you could pick up that sale by trimming the price without making it entirely unprofitable for you to sell at, or that their grievance is irreconcilable?
Because to me, as a sales person, if you are so mad about the price that you are using words like "ripoff" and "cash grab", then there is more than likely nothing I can actually do that would satisfy you - so my time is better spent not even trying to.
From a basic point of sales perspective you are right.. but this isnt a point of sales, this is customer feed back.... depending on your level of sales the two aren't mutually exclusive.
But i'm done with this conversation, i'll be back to check in if dnd beyond offer a character creation only option.
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I am personally 100% in favor of giving Curse/WotC feedback. I'm on record as stating that I'm not fully happy with things either (I don't think DDB content should be free to book owners, but would love to see some kind of meaningful discount--at the same time, I have absolutely no regrets about my purchases here). But maybe starting thread after thread after thread isn't the best way to go about giving constructive feedback, you know? Maybe try adding to one of the already existing threads, or submitting feedback directly, or tweeting to Curse, or whatever. I understand that you feel frustrated that this product isn't offering what you want it to offer--but also understand how absolutely exhausting it is for those of us who are on these forums regularly to see the exact same arguments over and over and over. Even if I were 100% sympathetic to the argument being made it would wear me out!
It's clear at this point that a.) no one from Curse is going to respond to one of these threads going "oh shoot you know what you're right, I just needed to hear the 117th person yell about this in order to realize we have to change our pricing model!" and b.) these arguments, even when there is good, important stuff to share have not been constructive. And that's from either side--there are as many bad faith arguments out there about how those who feel burnt are just dummies for not understanding how capitalism works and that don't you know that Curse and WotC are different companies? as there are entitled whiners who feel they deserve something for nothing. As always, the reality is somewhere in the middle, and not once on any of these threads have I see anyone even approach that middle ground in any meaningful fashion, so it's pretty obvious to me at this point that if you are actually interested in having your feedback heard and responded to, this isn't going to be the way to do it.
Finally, I am certain that both Curse and WotC know damn well by now that there are a lot of book owners who feel salty about having to buy the content "twice." I don't agree at all that this is actually the case--DDB is something very different, and if you don't see that, I'm not sure you've spent much time with it--but even so, I guarantee that your frustration is being heard.
DM: The Cult of the Crystal Spider (Currently playing Storm King's Thunder)
Player: The Knuckles of Arth - Lemire (Tiefling Rogue 5/Fighter 1)
I know as a sales person I want every piece of *****y / moaning non constructive feedback my customers can give me.. it gives me an opportunity to improve my business practices and identify possible future sales opportunities. It’s not my customers job to spend time articulating positive constructive feedback on how to improve my business or product from their point of view.. It is my job to try and understand their grievance and if possible find a solution.
Ah, but that's the thing isn't it? When a "potential customer" says they aren't buying because what you are selling is a "ripoff" and "cash grab", does that mean to you that you could pick up that sale by trimming the price without making it entirely unprofitable for you to sell at, or that their grievance is irreconcilable?
Because to me, as a sales person, if you are so mad about the price that you are using words like "ripoff" and "cash grab", then there is more than likely nothing I can actually do that would satisfy you - so my time is better spent not even trying to.
From a basic point of sales perspective you are right.. but this isnt a point of sales, this is customer feed back.... depending on your level of sales the two aren't mutually exclusive.
But i'm done with this conversation, i'll be back to check in if dnd beyond offer a character creation only option.