I've been buying items piecemeal for the past few days -- just what I need for characters I already have -- and last night I ran into a major snag.

Prices in the Marketplace are displaying correctly, but once I open up the Shopping Cart screen to actually make a purchase, the items in it (always sub-classes from what I've seen, some from the Player's Handbook and some from Xanathar's Guide) show up as costing either zero dollars, or in one case, a NEGATIVE amount of $7.95. I've tried assuming it's just a display bug and going ahead with the purchase anyway, but I get a nonspecific "there was an error with your purchase" message when I do that.

It's occurring on both the desktop (two different computers/browsers) and mobile versions of the site. In both cases, it's only happening when I try to buy individual items, and only for items that are part of a package I've already purchased something else from (i.e., a XGE sub-class when I've already bought a different XGE sub-class).

Thanks for the bug report!

As additional information: If you have a query or issue about billing or purchases, please head over to the D&D Beyond support site. The support team will be able to assist you with this matter.

Marked as a bug!

So... the "Bugs & Support" forum isn't for getting support?

Anyway, there's nothing there that I can find that's even close to this. This is not a "billing or purchases" issue, it's a tech problem with the site storefront itself. The forum at the support site linked to is near-dead (there are literally five threads there, none with a comment more recent than a month ago), but I'll try creating a thread there too, I guess.

Mjolnerd,

Thanks for the report. This is something I’ll take a look at later this evening.

Quote from Stormknight >>

There's a "Submit a Request" at the top right of the page on the support site.

On the forums, the moderators can handle reports of issues with content and/or functionality and refer them to the dev team, or in some cases resolve them directly.

The moderator team do not have access to any tools that allow us to assist with the marketplace though - that's the remit of the support team, which is why you were redirected.

Apologies for not explaining this clearly previously.

Quote from HartlessD20 >>

Mjolnerd,

Thanks for the report. This is something I’ll take a look at later this evening.

 

Mjolnerd,

This should be fixed now. If you have any further issues, just let us know.

Thanks!

Quote from Mjolnerd >>

Quote from Stormknight >>

There's a "Submit a Request" at the top right of the page on the support site.

On the forums, the moderators can handle reports of issues with content and/or functionality and refer them to the dev team, or in some cases resolve them directly.

The moderator team do not have access to any tools that allow us to assist with the marketplace though - that's the remit of the support team, which is why you were redirected.

Apologies for not explaining this clearly previously.

 I may have come off more hostile than I intended; sorry about that. It just seemed strange to me that within minutes of posting about a problem in a forum called "Bugs & Support," two separate moderators had told me to look for support elsewhere, apparently assuming I needed the assistance of a customer service rep to answer questions about my credit card statement.

I don't expect the mod staff to fix the problem, that's not what mods are there for, but... it's a support forum, y'know? Part of the point is that the people who can fix it will see that there's something in need of fixing. Or at least that the community can offer advice, workarounds, suggestions. "Oh, that's a known issue; they're working on it. In the meantime, what you can do is...."

Support forum stuff.