Under my Account in the Licenses Tab, it says "Your entitlements data is NOT in sync. If you're having problems accessing your purchased content, please try pressing the button below to re-establish your account entitlements before contacting our Support Team."
I have repeatedly pressed the "Sync My Entitlements" Button.
I receive a little pop-up that says "Your entitlements have been sucessfully resynced."
However under Licenses it continues to say My Entitlements Data is NOT in Sync, when I refresh the page.
This has been going on since I ordered the Gunslinger and a couple other digital books. I seem able to access everything just fine, but am also the effective GM in a content sharing campaign with my in-person table. I just want to be sure it's nothing I should worry about, and not sure where else to put this.
This is a known issue that’s affecting some users—your content access shouldn’t be impacted, but the message may persist. So long as the popup message says it worked, you should be good to go. If you still experience missing content after getting a success popup, then please contact support.
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Under my Account in the Licenses Tab, it says "Your entitlements data is NOT in sync. If you're having problems accessing your purchased content, please try pressing the button below to re-establish your account entitlements before contacting our Support Team."
I have repeatedly pressed the "Sync My Entitlements" Button.
I receive a little pop-up that says "Your entitlements have been sucessfully resynced."
However under Licenses it continues to say My Entitlements Data is NOT in Sync, when I refresh the page.
This has been going on since I ordered the Gunslinger and a couple other digital books. I seem able to access everything just fine, but am also the effective GM in a content sharing campaign with my in-person table. I just want to be sure it's nothing I should worry about, and not sure where else to put this.
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ModeratorThis is a known issue that’s affecting some users—your content access shouldn’t be impacted, but the message may persist. So long as the popup message says it worked, you should be good to go. If you still experience missing content after getting a success popup, then please contact support.
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Thank you kindly.