Hello. I've had a subscription since 02/2023, but I haven't received subscriber perks for 04/2024, or the new ones for 05/2024. I verified that my subscription is still active, and it doesn't need renewed until 02/2025. Could someone help me claim the missing perks? Thank you!

Same situation.

The April subscriber perk was the 'The Kintsugi Dice Pack'. Check under your dice to see if you got them.

I also haven't gotten my May sub perks yet and my Account Entitlements are synced.

I'm in the same boat for May. I got the April dice set, but not the May perk.

Same for May.

The May subscriber perks haven't been announced yet, let alone released.

Correction, there was an announcement 10 hours ago as of this edit (that I missed, apologies) 

There is an article on the main page that says they are spring frames.

I don't know about release, but I got an email which was sent "Date: Tue, 7 May 2024 20:02:41 -0400 (EDT)". That is about 8 hours ago.  I would say that is an announcement.

The email says things like this: "Your May Perks Are in Full Bloom" and it even says: "TRY THEM ON". Still, the perks are missing.

Quote from Ash84 >>

There is an article on the main page that says they are spring frames.

Quote from Blackbrook >>

I don't know about release, but I got an email which was sent "Date: Tue, 7 May 2024 20:02:41 -0400 (EDT)". That is about 8 hours ago.  I would say that is an announcement.

The email says things like this: "Your May Perks Are in Full Bloom" and it even says: "TRY THEM ON". Still, the perks are missing.

Yep, seems I was behind on the announcement. That's what I get for coming straight to the forums and not checking the homepage.

The frames are appearing for me in my character sheet, you have to go to the Subscriber Frames category and scroll to the bottom. There should be eight in total:

• Dandelion (animated and static)
• Pegasus (animated and static)
• Tulip (animated and static)
• Mushroom (animated and static)

If you're not seeing them, try going to https://www.dndbeyond.com/account/licenses and seeing if your entitlements are in sync. There'll be a button to sync them if they're not

The May frames are missing. The last subscriber frames I can see are Mended Heart, Arrow Heart, Lantern and Dragon.

I hope this gets fixed soon.

Quote from Blackbrook >>

The May frames are missing. The last subscriber frames I can see are Mended Heart, Arrow Heart, Lantern and Dragon.

I hope this gets fixed soon.

 If you're not seeing them, and you've checked your entitlements are in sync, you'll likely need to contact customer services

Quote from Davyd >>

Quote from Blackbrook >>

The May frames are missing. The last subscriber frames I can see are Mended Heart, Arrow Heart, Lantern and Dragon.

I hope this gets fixed soon.

 If you're not seeing them, and you've checked your entitlements are in sync, you'll likely need to contact customer services

 I did that already.

Then you'll have to wait until customer services gets back to you

Just adding to this thread that my May Perks are not available to me either. My entitlements are in sync, but the new frames haven't shown up. Customer support - here I come! Yay!

I also confirmed billing and that entitlements were synced on my account and yet still not showing up. 
Submitted a customer support ticket. 

I suspect that there is probably a link between the launch of the new marketplace redesign and the coding for the sub perks that is potentially busted for some. 

Quote from LaTiaJacquise >>

Hey friends! Just got news about this: there was an issue with the sync yesterday and it's being run again. That usually takes about 8 hours to fully complete, so if you don't have them by end of day today, sync your entitlements to be sure, then submit that Customer Support ticket :)

 Thanks for the news. I tried again couple of minutes ago and now the perk frames are there. Problem solved.

Quote from LaTiaJacquise >>

Hey friends! Just got news about this: there was an issue with the sync yesterday and it's being run again. That usually takes about 8 hours to fully complete, so if you don't have them by end of day today, sync your entitlements to be sure, then submit that Customer Support ticket :)

 Got 'em 👍. Thank you!