Prior to the January 20th update, when customizing an item you could only type whole numbers into the fields for Cost Override and Weight Override but were not allowed to use decimals. Now, you can type a value like 0.1 and it will stick, so that field was changed from integer to decimal which is probably what wiped all the values. It seems likely this bug is a result of the changes to how those fields worked though I don't get why Name and Notes also disappeared as a result.
It is now 14 days of customer data loss since this bug was introduced. It is frankly insane that the accidental mass deletion of user data is not at the top of the priority list. At this point, my group are working through what needs to be fixed on our character sheets but the Party Inventory has close to one hundred of items with over five years of data entry that is still missing since we moved several things out of our sheets into it with excitement when that feature was introduced. Most of that cannot be rebuilt from memory. As much as the CM is trying to help in these threads, the developers need to speak up and say something by this point.
The developers are not allowed to view the forums except from a programming side. Same as any other megacorporate dev interraction w/fandom being forbidden by the overlords.
A dev who talks breaks NDA could get charged w/revealing trade secrets.
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DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
The developers are not allowed to view the forums except from a programming side.
I'm not asking for an individual reply like a special snowflake. After over two weeks of data loss, an update on how they plan to resolve the issue is not an unreasonable request even if it must come through a third party.
The developers are not allowed to view the forums except from a programming side.
I'm not asking for an individual reply like a special snowflake. After over two weeks of data loss, an update on how they plan to resolve the issue is not an unreasonable request even if it must come through a third party.
I'm serious. Corporate culture is that game & web designers are not allowed to view or interact w/fandom.
Though I agree that the recent hesitancy to commit to posting timetables post-shakeup of WotC leadership, & post-DND being unfavorable for shareholders to mention, is frustrating.
I THINK it's because of the failure to meet Sigil(Contributing to its death) & Maps timetables, causing a hesitancy(likely ordered on high by Hasbro executives) on commitment to "done by"-dates, but now everything is instead of vague times of year.
hey, do you know what sucks? losing internet for two days when you're trying to resolve a time-sensitive issue. this is what happened to me. please level your curses at [REDACTED INTERNET COMPANY].
Joking aside, I apologize for my delay in responding here. I have been working with the DDB folks on a resolution and we are nearly there.
Rollback Post to RevisionRollBack
Your Friendly Neighborhood Community Manager (she/her) You can call me LT. :)
CM Hat On| CM Hat Off Generally active from 9am - 6pm CDT [GMT-5]. Thank you for your patience if you message me outside of those hours!
Looks like some of the character sheets in my campaign are now seeing their coins back in their containers. :)
At first it was only one sheet fixed, but by the next day two more had also been resolved. There are still maybe 5 - 6 other sheets that continue to show zero coins in their containers, but for some of them this may have been the case to begin with, need to confirm w/ the players. It seems like the 3 characters with the most amount of 'missing' currency have had theirs restored.
Good to see this getting addressed and relieved the data wasn't lost. Maybe others affected will also be seeing a fix soon? Guessing it may roll out over time since I saw only 1 fix at first then the next 2 after a day or so.
Thx LT for escalating this, and really hope it resolves on all fronts for everyone else.
We are now starting the fifth week since over five years of campaign data has been deleted from our Party Inventory. Since then, there have been two updates to the maps feature but still no update on what the plan is to fix this customization situation. I had also opened a support ticket asking for a manual rollback for just our campaign but that was treated like a client-side issue where I was merely advised to clear my cache or cookies, try different browsers, things that are not relevant to this bug. As someone who has worked in IT where customer data was paid to be hosted, any sort of data loss would be drop everything, all hands on deck until it was restored.
This response of indifference and silence about the matter is truly baffling. We are at the point where for the first time in seven years and over a thousand dollars spent, our group is considering letting our subscriptions expire and abandoning this platform.
We are now starting the fifth week since over five years of campaign data has been deleted from our Party Inventory. Since then, there have been two updates to the maps feature but still no update on what the plan is to fix this customization situation. I had also opened a support ticket asking for a manual rollback for just our campaign but that was treated like a client-side issue where I was merely advised to clear my cache or cookies, try different browsers, things that are not relevant to this bug. As someone who has worked in IT where customer data was paid to be hosted, any sort of data loss would be drop everything, all hands on deck until it was restored.
This response of indifference and silence about the matter is truly baffling. We are at the point where for the first time in seven years and over a thousand dollars spent, our group is considering letting our subscriptions expire and abandoning this platform.
Did you try the "add 1 coin" fix?
Or are you ascribing malice for not being personally catered to?
WotC has ALWAYS been bad at communications, buddy. These cases are not special.
& given the amount of chaos going on at WotC right now due to an ongoing lawsuit, I think the comms team has MORE than enough to deal with than personally attending to a YouTuber(If you're THAT Insight Check)
Rollback Post to RevisionRollBack
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
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The developers are not allowed to view the forums except from a programming side. Same as any other megacorporate dev interraction w/fandom being forbidden by the overlords.
A dev who talks breaks NDA could get charged w/revealing trade secrets.
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
I'm not asking for an individual reply like a special snowflake. After over two weeks of data loss, an update on how they plan to resolve the issue is not an unreasonable request even if it must come through a third party.
I'm serious. Corporate culture is that game & web designers are not allowed to view or interact w/fandom.
Though I agree that the recent hesitancy to commit to posting timetables post-shakeup of WotC leadership, & post-DND being unfavorable for shareholders to mention, is frustrating.
I THINK it's because of the failure to meet Sigil(Contributing to its death) & Maps timetables, causing a hesitancy(likely ordered on high by Hasbro executives) on commitment to "done by"-dates, but now everything is instead of vague times of year.
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
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D&D Staffhey, do you know what sucks? losing internet for two days when you're trying to resolve a time-sensitive issue. this is what happened to me. please level your curses at [REDACTED INTERNET COMPANY].
Joking aside, I apologize for my delay in responding here. I have been working with the DDB folks on a resolution and we are nearly there.
Your Friendly Neighborhood Community Manager (she/her)
You can call me LT. :)
CM Hat On | CM Hat Off
Generally active from 9am - 6pm CDT [GMT-5].
Thank you for your patience if you message me outside of those hours!
Useful Links: Site Rules & Guidelines | D&D Educator Resources | Change Your Nickname | Submit a Support Ticket
Looks like some of the character sheets in my campaign are now seeing their coins back in their containers. :)
At first it was only one sheet fixed, but by the next day two more had also been resolved. There are still maybe 5 - 6 other sheets that continue to show zero coins in their containers, but for some of them this may have been the case to begin with, need to confirm w/ the players. It seems like the 3 characters with the most amount of 'missing' currency have had theirs restored.
Good to see this getting addressed and relieved the data wasn't lost. Maybe others affected will also be seeing a fix soon? Guessing it may roll out over time since I saw only 1 fix at first then the next 2 after a day or so.
Thx LT for escalating this, and really hope it resolves on all fronts for everyone else.
Quick Fix for the coin problem: add 1 coin and then refresh and/or reload the sheet.
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a Mimic.
We are now starting the fifth week since over five years of campaign data has been deleted from our Party Inventory. Since then, there have been two updates to the maps feature but still no update on what the plan is to fix this customization situation. I had also opened a support ticket asking for a manual rollback for just our campaign but that was treated like a client-side issue where I was merely advised to clear my cache or cookies, try different browsers, things that are not relevant to this bug. As someone who has worked in IT where customer data was paid to be hosted, any sort of data loss would be drop everything, all hands on deck until it was restored.
This response of indifference and silence about the matter is truly baffling. We are at the point where for the first time in seven years and over a thousand dollars spent, our group is considering letting our subscriptions expire and abandoning this platform.
Did you try the "add 1 coin" fix?
Or are you ascribing malice for not being personally catered to?
WotC has ALWAYS been bad at communications, buddy. These cases are not special.
& given the amount of chaos going on at WotC right now due to an ongoing lawsuit, I think the comms team has MORE than enough to deal with than personally attending to a YouTuber(If you're THAT Insight Check)
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.