For some reason the App won't let me bring up the digital copies of the books I've purchased in the Marketplace. I only have access to 'Basic Rules', 'Player's Companion', and 'Curse of Strahd: Character Options', but I'm running a 'Waterdeep: Dungeon of the Mad Mage' campaign. When I click on any book with the Marketplace banner at the bottom I'm told, "User already has a license for this product through the website."
Is there something wrong with my account, or with the App? I'd like to know so that I can get back to DMing.
Have you downloaded the content in the app? I don't have it in front of me, but there's a location to go to within the app to choose what of your content you want to download.
I’d suggest submitting a support ticket (The “contact us” link near the bottom of the page). In the meantime, double check and make sure that you are signed in to the same account on the app and on the website. (I’ve seen lots of folks who unknowingly had two or more accounts; not sure how that happens but it does, apparently)
No, the D&D Beyond App still won't connect to my D&D Beyond Account, but it's now asking me to buy the digital books that I've already purchased on the website. I could probably resolve it by puckering up and buying everything again, then asking the developer for a refund, but I'm not in a financial situation to do that.
If it's not connecting to your account, then it won't be able to validate your purchases, which will mean it won't display any purchased books. You're not being asked to rebuy anything, you need to check your log in details.
I'd recommend first confining you're using the correct details by logging in to the website in an incognito window to avoid using cached passwords. Check all your content is there.
Then, once you've confirmed your login details are correct, do the following on the app:
Force close it
Clear cached/saved data
Maybe uninstall and reinstal
Boot the app
Log in using the exact same, confirmed, details
In theory, if your details are correct and you have purchased content, it should let you log in and access it.
Maybe there is in the iPad version, but not on Android.
There literally is. Okay, so you go to the menu on the left hand side. You select my account. It will take you to your avatar, and a set of options. You press the avatar, it will reveal the Customer Support button. You click it, and then download latest manifest.
Rollback Post to RevisionRollBack
Formerly Devan Avalon.
Trying to get your physical content on Beyond is like going to Microsoft and saying "I have a physical Playstation disk, give me a digital Xbox version!"
I also use an Android, so hopefully I can help you a little further, LeoN1981!
Can you verify that you are logged onto the app with the same account you use for the website? If those accounts match, the avatar displayed should match the one you have here on the forums. If it doesn't, that may help us find the issue, as this can occur if two accounts have accidentally been created. For example, if you have a D&D Beyond account with Twitch, and then sign into the app using Google, it may have created an additional account. You can try logging out on the app (in the Settings page), and logging in using the information associated with your Twitch account. This may be worth a shot!
Outside of that, tapping in the open space above your username when on the Settings page will reveal a Customer Support option. Hope that helps you locate it! In that menu will be where the download manifest option is. :)
If none of this helps however, I would very much recommend reaching out to Support however, they have the tools to take a back-end look at your account. Good luck!
I have verified that I'm logged into the same account.
I brought up the Customer Support option and found the 'Download Latest Manifest'.
Closed and then reopened the app.
All books except the Basic Rules require me to to go to the Marketplace despite the fact that I've purchased all the books on the website. When selected I now get either red text "User already has a license for this product" or "Unable to find license for this source ID" or a request to repurchase the product through the app.
'Reset Source Licenses' and 'Restore Local Manifest' likewise had no effect.
Thank you for your support, but I'm really beyond caring at this point. I love the website and will continue to support the product so long as quality remains, but the app is dead to me.
Rollback Post to RevisionRollBack
To post a comment, please login or register a new account.
For some reason the App won't let me bring up the digital copies of the books I've purchased in the Marketplace. I only have access to 'Basic Rules', 'Player's Companion', and 'Curse of Strahd: Character Options', but I'm running a 'Waterdeep: Dungeon of the Mad Mage' campaign. When I click on any book with the Marketplace banner at the bottom I'm told, "User already has a license for this product through the website."
Is there something wrong with my account, or with the App? I'd like to know so that I can get back to DMing.
Thank you!
Have you downloaded the content in the app? I don't have it in front of me, but there's a location to go to within the app to choose what of your content you want to download.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
Yes, I've downloaded the book, it was working and now it's not.
Try logging out and logging back in on the app.
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I've tried deleting and reloading the app, and restarting my tablet. Hasn't worked.
I’d suggest submitting a support ticket (The “contact us” link near the bottom of the page). In the meantime, double check and make sure that you are signed in to the same account on the app and on the website. (I’ve seen lots of folks who unknowingly had two or more accounts; not sure how that happens but it does, apparently)
Trying to Decide if DDB is for you? A few helpful threads: A Buyer's Guide to DDB; What I/We Bought and Why; How some DMs use DDB; A Newer Thread on Using DDB to Play
Helpful threads on other topics: Homebrew FAQ by IamSposta; Accessing Content by ConalTheGreat;
Check your entitlements here. | Support Ticket LInk
I followed your advice and opened a trouble ticket, but it being a holiday weekend it's going to take a bit. Thank you.
Has this been resolved? what steps resolved it?
No, the D&D Beyond App still won't connect to my D&D Beyond Account, but it's now asking me to buy the digital books that I've already purchased on the website. I could probably resolve it by puckering up and buying everything again, then asking the developer for a refund, but I'm not in a financial situation to do that.
-
View User Profile
-
View Posts
-
Send Message
ModeratorIf it's not connecting to your account, then it won't be able to validate your purchases, which will mean it won't display any purchased books. You're not being asked to rebuy anything, you need to check your log in details.
I'd recommend first confining you're using the correct details by logging in to the website in an incognito window to avoid using cached passwords. Check all your content is there.
Then, once you've confirmed your login details are correct, do the following on the app:
In theory, if your details are correct and you have purchased content, it should let you log in and access it.
D&D Beyond moderator across forums, Discord, Twitch and YouTube. Always happy to help and willing to answer questions (or at least try). (he/him/his)
How I'm posting based on text formatting: Mod Hat On - Mod Hat Off
Site Rules & Guidelines - Homebrew Rules - Looking for Players and Groups Rules
I've done all that . . . again, and again, and again, to the point of not caring any more.
-
View User Profile
-
View Posts
-
Send Message
ModeratorSorry, just trying to help.
One last thing, have you tried, once logged in, forcing a download of your latest manifest?
D&D Beyond moderator across forums, Discord, Twitch and YouTube. Always happy to help and willing to answer questions (or at least try). (he/him/his)
How I'm posting based on text formatting: Mod Hat On - Mod Hat Off
Site Rules & Guidelines - Homebrew Rules - Looking for Players and Groups Rules
To help, here are some steps to try Davedamon's suggestion:
If that doesn't help, please reach out to our Support team, so they can help you with this.
The avatar is not visible under Settings
There is no Support Options or Download Manifest.
Maybe there is in the iPad version, but not on Android.
There literally is. Okay, so you go to the menu on the left hand side. You select my account. It will take you to your avatar, and a set of options. You press the avatar, it will reveal the Customer Support button. You click it, and then download latest manifest.
Formerly Devan Avalon.
Trying to get your physical content on Beyond is like going to Microsoft and saying "I have a physical Playstation disk, give me a digital Xbox version!"
I also use an Android, so hopefully I can help you a little further, LeoN1981!
Can you verify that you are logged onto the app with the same account you use for the website? If those accounts match, the avatar displayed should match the one you have here on the forums. If it doesn't, that may help us find the issue, as this can occur if two accounts have accidentally been created. For example, if you have a D&D Beyond account with Twitch, and then sign into the app using Google, it may have created an additional account. You can try logging out on the app (in the Settings page), and logging in using the information associated with your Twitch account. This may be worth a shot!
Outside of that, tapping in the open space above your username when on the Settings page will reveal a Customer Support option. Hope that helps you locate it! In that menu will be where the download manifest option is. :)
If none of this helps however, I would very much recommend reaching out to Support however, they have the tools to take a back-end look at your account. Good luck!
I have verified that I'm logged into the same account.
I brought up the Customer Support option and found the 'Download Latest Manifest'.
Closed and then reopened the app.
All books except the Basic Rules require me to to go to the Marketplace despite the fact that I've purchased all the books on the website. When selected I now get either red text "User already has a license for this product" or "Unable to find license for this source ID" or a request to repurchase the product through the app.
'Reset Source Licenses' and 'Restore Local Manifest' likewise had no effect.
Thank you for your support, but I'm really beyond caring at this point. I love the website and will continue to support the product so long as quality remains, but the app is dead to me.